16 Replies Latest reply on May 5, 2012 5:03 PM by Phantom7198

    Nook Tablet internet connection issues

      I just got my nook today. It connects fine at home. At work I took my mobile wifi and it will not connect there for some reason. Ay ideas. Thanks. So far love it..

        • Re: Nook Tablet internet connection issues
          Alex Garcia

          Hi self6241,

           

          Congratulations and thanks for the post!

           

          Would you be able to provide more info regarding that failed connection?

           

          Thanks!

           

          - Alex

          • Re: Nook Tablet internet connection issues

            I am tech savvy and have similar problems - connected to internet through wifi and worked well for about a day or so and then stopped working even though the internet connection showed connected. I also tried an ipad and pc side by side to ascertain that it was not a router or a cable modem problem.

             

            After the first above problem I decided to reset the device and try again and that worked agian for about a day or so and then stopped - the symptom was it would not refresh or change the web page I was on...

             

            I took it to the BN store and they dont know either...

             

            I bought it for both book reading and internet browsing and I really like the touchscreen interface and a lot of the features of Nook Tablet but, this internet problem has made me decide to return the device...too bad!

            • Re: Nook Tablet internet connection issues

              I recently bought a Nook Tablet for my daughter for Christmas. I can get the NT to connect to our internet wifi without any problems. Its the keeping the connection that is the problem with it. I can be sitting like 6 feet away from our wireless router and it will lose connection over and over. I dont think that its our router or anything like that because both of our computers run off the same wifi and they dont have any issues.

              Is this possibly a problem with just this particular NT and maybe I need to take it back and swap it out? Or is this an issue that come standard with these things? Its really frustrating seeing it reconnecting every minute or so, especially when I am searching for things to purchase or trying to surf the net.

              • Re: Nook Tablet internet connection issues

                To the OP, I would try and see if it connects up at B&N or another source you know should work. If you do it at B&N where you purchased your NT you have the support staff there to help you troubleshoot or provide you a working unit.

                • Re: Nook Tablet internet connection issues

                  Knock on wood!  I've been using the web tablet mode now for a month or so and I couldn't be happier!  All my pages load up just fine. The only site that looks different than the desktop mode is MSNBC but all the pages load super fast and no issues with videos or links. This confirms my earlier posting.  I did enable java and it still works just fine so it has to be something in the desktop mode that the NT is not optimized.

                   

                  And my internet connection is just perfect each and every time.  I have not had to 'reboot' or do anything wierd with the network connection to my wifi. I shut down my cable modem internet connection daily but leave my router on all the time.

                  • Re: Nook Tablet internet connection issues

                    I bought a NT today and can't set it up because I keep losing the internet connection.  My other wireless devices are connected fine and I'm sitting only 10 feet from my router.

                     

                    I read one post about turning of tablet mode, but I can't get on the device to change any settings.  Do I just need to return it?

                      • Re: Nook Tablet internet connection issues

                        Well, I took the NT to a B&N store.  Of course it connected there.  They swapped out the device and registered it there.  I brought it home and... no internet connection.  It's connected to my network, but it tells me there is no access to the internet.  Now what?  I tried another poster's suggestion about switching between desktop and tablet mode, but that doesn't seem to make a difference.

                         

                        Any other suggestions would be welcome.

                          • Re: Nook Tablet internet connection issues
                            Alex Garcia

                            Hi koraknits,

                             

                            I'm sorry to hear you're having trouble with keeping a connection. By chance, do you know what bandwith your home connection is running?

                             

                            - Alex

                            • Re: Nook Tablet internet connection issues
                              PJLLB

                              koraknits wrote:

                              Well, I took the NT to a B&N store.  Of course it connected there.  They swapped out the device and registered it there.  I brought it home and... no internet connection.  It's connected to my network, but it tells me there is no access to the internet.  Now what?  I tried another poster's suggestion about switching between desktop and tablet mode, but that doesn't seem to make a difference.

                               

                              Any other suggestions would be welcome.


                              Have you tired the suggestion I made?  It's in the post just above this one from you.