5 Replies Latest reply on Apr 12, 2013 12:17 PM by Vivi_reads

    My Nook Color won't download apps!

      Everytime I go to download an app I get stuck in this perpetual downloading/installing that just ends up with the app going back to having the green download bar on the app.  I have tried all the normal stuff- rebooting, turning off and leaving off for a few minutes then turning back on, archiving then unarchiving.... nothing seems to work! I have had my nook since May 2011 and have never had a problem at all, I am completely up to date on my updates but when I talk to B&N reps they want me to deregister and then reregister my device and I am afraid I may end up unable to download anything and lose the other apps I have and books too! 

      Help!

        • Re: My Nook Color won't download apps!
          petesnook

          You've probably already checked, but just in case...did you check your Device Info to see if you have run out of space for your B&N Content Storage? If you haven't had your NC repartitioned at a B&N store, you may need to.

          • Re: My Nook Color won't download apps!
            ArbedConcepts

            I had the same problem, read the posts and went to a B&N store in search of a repartition.  But, it turns out that wasn't the problem.  Apparently something interupted the downloads of the apps I was having problems with.  The fix - archive the app, power off the Nook for at least 30 seconds, power up and reinstall.

             

            Although I don't sideload hardly anything, I'm not ready to repartition my drive when I still have a boat load of available memory.  I'll keep that for another day in the future.

            • Re: My Nook Color won't download apps!

              I had the same problem (apps would appear to download but then get stalled in a download/install/download/install loop) and here are the steps they took in the store to solve the issue.  I could have done this at home if I'd known . . .

              1.  Archive all apps

              2.  Copy any sideloaded material to your computer

              3.  Deregister your nook

              4.  Log into your account on bn.com

              5.  Unarchive all apps

              6.  Re-register your nook

              7.  Wait for all apps to show up

              8.  Download each app

               

              This worked for me.  Before this I had tried the same thing except I unarchived the apps via the nook, rather than logging into my account on bn.com.  Not sure why that made a difference, but it did.