1 2 First Previous 24 Replies Latest reply on Dec 11, 2014 11:52 AM by rjkzlady

    My Nook Color won't charge

      My nook said it was still charging (while it was not plugged in) then died. I have been charging it for 3+ hours and it won't power on and all I get is a flashing red battery symbol with a message that tells me the battery is to low and to connect to my charger, which it has been. The symbol on the charger is lit up, so I'm connected well, the Nook will not take the charge- for whatever reason. Has anyone had this happen?

        • 1. Re: My Nook Color won't charge

          first, are you using the wall charger or a pc usb port?

           

          your NC is designed to be charged with the wall charger.

           

          After you plug it in, it should power on.  If it doesn't, press the power button.  With the wall charger it should charge in 2-3 hours.

           

          Jeremy

          • 2. Re: My Nook Color won't charge
            Mine no longer charges either and I had to call in for a new charging cord (my third since I bought it in November.)
            • 3. Re: My Nook Color won't charge

              Ya, that happens to me too. I think it's the charger allthough it dosn't make since that it says it's charging when it's not. I need to call them. Anyhow, when you plug it in is the light green? If so, wiggle the cord til the light turns orange, then it should be charging. Also when mine says it's charging & it's not, I turn it off then back on & it seems to fix it. Hope this helps some...

              • 4. Re: My Nook Color won't charge

                No, I knew not to ever charge via USB. I have been charging it for 2 days, with my husbands charger and mine (both of which charge his just fine). The indicator on the cord went from orange (not charged) to green (charged) after 2 hours, but it still won't turn on and gives me a red battery symbol saying it isn't charged enough to turn on.  

                • 5. Re: My Nook Color won't charge

                  I'm having a similar issue.  I was charging yesterday, It stopped at 71% then began discharging.  Now when I plug the charger in, it says "not charging"..........................Have there been many issues with the chargers?  I've only had my NookColor for 6 months.  I have over 100 books...........I don't want to have to replace it!!!!!  If there is a problem with the charger or device will B & N replace it, or will I have to pay for it?

                  • 6. Re: My Nook Color won't charge

                    SKS12775 wrote:

                    I'm having a similar issue.  I was charging yesterday, It stopped at 71% then began discharging.  Now when I plug the charger in, it says "not charging"..........................Have there been many issues with the chargers?  I've only had my NookColor for 6 months.  I have over 100 books...........I don't want to have to replace it!!!!!  If there is a problem with the charger or device will B & N replace it, or will I have to pay for it?


                    First off, don't panic. It sounds like a bad cord. You could go to a B&N store, if possible to have them check the cord and your NC, but they might not have a replacement cord. If your NC is only 6 months old, it is covered by the 1 year warranty. You can call CS for a new cord (no charge) or try the store. At worst if your NC was to fail under the one year warranty, that would be replaced as well, but most likely with a refurbished one.
                    • 7. Re: My Nook Color won't charge
                      My wont charge as well. Just started last week doing this. It now has to be plugged in for abou 5 hours before it will turn on. The it takes another 12 or so hours before it becomes charges fully. Called and they are replacing the charger this will be charger number 4
                      • 8. Re: My Nook Color won't charge

                        Magnolia87 wrote:
                        My wont charge as well. Just started last week doing this. It now has to be plugged in for abou 5 hours before it will turn on. The it takes another 12 or so hours before it becomes charges fully. Called and they are replacing the charger this will be charger number 4

                        It is quite possible that your device needs to be replaced as well. It should still be under warranty and it sounds like the battery is more the problem.

                        • 9. Re: My Nook Color won't charge

                          also if you replace the cord it might still not work. i got a new cord for mine and after getting it to charge for 2 weeks by putting it in at extreme angles, it wouldnt charge.

                          • 10. Re: My Nook Color won't charge

                            This topic is popping up all over the forum in various threads so I thought I would provide what info I have learned:

                             

                            1. It could be your cord or charger. Go to your local store (my sales assistant really nice). They will test your NC with one of their cords that they know is functional. If this works, they will replace your cord and/or charger.
                            2. If this fails, they will attempt to reset your NC back to factory settings. Maybe this will work. You can do this at home--instructions can be found under other threads.
                            3. If all else fails and you are within your warranty period, they may even replace your NC.

                            As for me, my NC ran afoul at 12.5 months. You got it, 2 weeks outside of the warranty period. My battery will not charge beyond 20% despite above. I need to determine if the battery has more charge than displayed or if it really is not holding a charge. Now, I will be dealing at a much higher level than my local store. So, 180+ books purchased over the past year and I will need to decide whether or not to stay with this product or jump to the Amazon Fire. The books will still be accessible via apps on laptop and phone so not a total loss. I am concerned about the longevity of the hardware I am using. :smileysad:

                            • 11. Re: My Nook Color won't charge

                              It turns out that Nook Color cables go bad a little more frequently than is usual for most cables. So if you have another cable with similar connectors (say, for an Android phone), try that cable and see if you can get a charge. A non-Nook cable won't charge as fast as the real NC cable, so you'll want to get a replacement ($14.99 at your local B&N).

                               

                              If the Nook Color has enough charge to turn on, connect it to your PC. If the NC's memory does not show up as a USB device on your PC, the problem is most likely the cable. (I happened to notice this last fact when I was only minutes away from shipping mine back for an out-of-warranty replacement. Sure enough, a new cable made the memory visible to the PC _and_ fixed the charging problem.)

                              • 12. Re: My Nook Color won't charge

                                Yes! This just happened today to me Sept. 17th!  I haven't even had the Nook for a year (it was a Christmas gift) and so today, I brought it at the local Nook center at Barnes and Noble.  They could not help me and gave me a Customer Service number.  I haven't called yet--thought I'd see if anyone else has had this problem.  I did NOT drop my Nook.  It happened overnight as it sat on my bedside.  :smileysad:  Hope the fix will be simple and something that I can do!

                                • 13. Re: My Nook Color won't charge

                                  This is EXACTLY what mine is doing as well!  I even went to the Nook center at Barnes and Noble and asked to use their charger to see if it was my charger.  It wasn't .  There is definitely something wrong with the unit.  :smileysad:

                                  • 14. Re: My Nook Color won't charge

                                    Mine was also a Christmas present and it failed this week.  Battery simply won't hold a charge any longer.  I fail to understand why a battery that is less than a year old and has been charged using the manufacturer's directions would fail.  Possibly a bad batch of batteries? But how do you get B&N to say so and replace it?

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