2 Replies Latest reply on Jun 16, 2011 9:35 AM by roustabout

    Customer service could be better

      Had my Nook about a week when it was dropped accidentally - now it turns on but does little else.  While I admit I should have purchased the extended warranty, I was really hoping there would be at least a clause about 30/60 day replacement - even at a small charge - NO SUCH LUCK!!  Truly disappointed with Barnes and Noble.  A few years ago we had issues with our Nintendo Wii and their service was above and beyond!  No extended warranty issues, just a quick email to address the problem, instructions on returning the unit for repairs, and back in less than a week.  I mention this only to say that thing could be different, big companies can respond differently than what Barnes and Noble has - so buyer beware and don't make the mistake I did, purchase the warranty if you expect any satisfaction....