4 Replies Latest reply on Apr 18, 2011 2:09 PM by donc13

    New!!! And I am confused! HELP(:

      Do I have to have a default credit card? And I have purchased a book called its not summer without you and it says "purchased" but when I click download it says "error downloading item. Please contact customer support to complete download." what do I do? Can I set a gift card to default card until it runs out?

       

      --thanks

      --Taylor--

        • 1. Re: New!!! And I am confused! HELP(:

           


          taylor-- wrote:

          Do I have to have a default credit card? And I have purchased a book called its not summer without you and it says "purchased" but when I click download it says "error downloading item. Please contact customer support to complete download." what do I do? Can I set a gift card to default card until it runs out?

           

          --thanks

          --Taylor--


          You need to have a default credit card on file in your account at BN.com.  Some have used prepaid visa cards, but you have to make sure you can attach a valid address to that card on the card issuer's site.  Some others have used debit cards that are visa type.  You can use gift cards to purchase books, and can add them to your account at BN.com, but still must have a default CC on file.

           

          • 2. Re: New!!! And I am confused! HELP(:

            I recently got a B&N gift card and redeemed it on the B&N website. The most recent book I downloaded automatically got deducted from my gift card and NOT my default credit card. So no worries, gift card away if you prefer that to using your credit card (it still has to be on file though).

            • 3. Re: New!!! And I am confused! HELP(:

              From the B&N FAQ's:

               


              For eBook purchases, any available Gift Card balance will be redeemed first, and any outstanding balance will be charged to your default credit card.


              • 4. Re: New!!! And I am confused! HELP(:

                taylor-- wrote:

                Do I have to have a default credit card? And I have purchased a book called its not summer without you and it says "purchased" but when I click download it says "error downloading item. Please contact customer support to complete download." what do I do? Can I set a gift card to default card until it runs out?

                 

                --thanks

                --Taylor--


                How about "Please contact customer support to complete download"

                 

                They can help you far more than anyone here can.   They can access your account and tell you exactly why the download is being refused.