4 Replies Latest reply on Mar 15, 2014 12:15 PM by mrs_witherspoon2014

    Forgotten Nook Passcode

      So I am brilliant and reset my passcode on my NookColor and forgot it.. I have no idea what to do. I can't do anything on it and I don't want to lose the files and books that are on it. Help please?

        • Re: Forgotten Nook Passcode
          Desert_Brat

          You will have to contact customer service by telephone. And be prepared to prove you are the owner.

          • Re: Forgotten Nook Passcode

            Do not waste your time calling, I did and all they told me was to factory reset the Nookcolor, as follows:

            1. With the NOOKcolor powered off hold down the n button (home) and Power Button until the NOOKcolor powers on.
            2. You will be prompted with a Factory Reset dialog. Press POWER key to Exit Press HOME key to continue
            3. Press n button (home).
            4. You will be prompted to confirm. Press POWER key to Exit Press HOME key to continue
            5. Press n button (home).
            6. A Clearing Data dialog will show. NOOKcolor will reboot automatically once complete.

              553330 wrote:

              So I am brilliant and reset my passcode on my NookColor and forgot it.. I have no idea what to do. I can't do anything on it and I don't want to lose the files and books that are on it. Help please?