18 Replies Latest reply on Nov 22, 2012 10:44 AM by orb9220

    malfunctioning Nook Color (flips pages by itself)

      I've had my Nook Color for 3 weeks. A few days ago, however, my Nook Color started malfunctioning. I'll have an ebook open and all of a sudden the Nook starts turning pages by itself. The first time it happened, I figured that maybe it was a glitch or an isolated incident, so I powered it off and turned it back on. I opened the book and then tried another book (I've tested it on several books; it's not isolated to one particular book) and the same thing happened. When it starts skipping ahead, I press the main button that takes me back to the home screen--I can't pause it when it's fast forwarding. It makes me wonder if there is some component/part in the Nook that gets "stuck"--perhaps an internal part is loose or something? Anyway, I go back to the book I was reading and instead of being on page 90 (where I left off before it starting malfunctioning), it is on page 200. I go back to where I left off and what do you know, the Nook starts skipping ahead again! I thought that maybe the pressure of my hands/fingers on the device was causing it, but no, that's not it--I put it on a flat surface and it still fast forwards. I am going to contact B&N soon and see about getting a replacement. This problem with the Nook Color is intermittent but happens often enough that it is negatively affecting my use of the device. I estimate the skipping ahead happens 1 out of every 3 times I open an ebook. That's not at all acceptable for a $250 product. I want to know if anyone else is experiencing this problem.

       

        • Re: malfunctioning Nook Color (flips pages by itself)

          did they replace it?  Or did they give you a solution to fix it?  and did it work?

          • Re: malfunctioning Nook Color (flips pages by itself)

            I am having the same "pages turning by themselves" problem.  I see you posted this three weeks ago.  What ended up happening?  Were you able to get it fixed/replaced?

            • Re: malfunctioning Nook Color (flips pages by itself)

              I had the same problem during a class at one of the stores.  The instructor looked at my nook and said he had never seen that happen before, but told me to call tech support if it happens again.  I have not had the problem since.

               

              Good Luck!

              • Re: malfunctioning Nook Color (flips pages by itself)
                I thought I was the only one! My NookColor is having the SAME EXACT PROBLEM! Except sometimes it will skip ahead a gajillion pages and then act like I was highlighting a word and then just froze. Or if I was lucky enough to make it to the home screen it would pop up with the home screen menu and then freeze. I tried using soft resets but a couple minutes later it does the same thing over and over again. Something new popped up today when I just finished an AMAZING book called A Dogs Purpose (which I highly recommend by the way 5*s) when I went to the home screen it does not have ADP (A Dogs Purpose) on the home screen. I went to my library and added it to my home again and it went to the middle page rather than the little bar at the bottem where you can move stuff. When I put it on the far left home screen and then opened it and returned to home it was not on my home once again. I did the previous about 10 times and got the same result.To top it all off, when I go to my library to open ADP to read again it brings me to the little screen that pops up when your in the shop and are reading the reviews and has a button for you to push to purchase my book that I already have bought! Last but not least ADP is a lendme book and after all the previous happened, it said that it is not a lend me book anymore even though I have not lent it to anyone! I do not even have anyone to lend my books too! I love my NookColor but I may neec to return it for a new one (sad face).
                • Re: malfunctioning Nook Color (flips pages by itself)

                  Exact same issue.....plus it highlights word wildy as it jumps around, almost like it is repeating the last 100 touch strokes.  VERY IRRITATING.  Anyone get an anser from the BN folks on this?  Wondering if I need to make an exchange.

                  • Re: malfunctioning Nook Color (flips pages by itself)

                    I purchased the nook color in august for my son. It started flipping the pages as descrbed here by other users. We took it back to the store and counldn't duplicate it. It kept doing it so we took it in again and the arranged a replacement. We just received it a few days ago and now it is doing the same thing. It also randomly highlights words when it is doing this and the freezes. It all seems to be random. Does anyone know if there is a solution to this?

                      • Re: malfunctioning Nook Color (flips pages by itself)
                        Josienjoe

                        smmoore34 wrote:

                        I purchased the nook color in august for my son. It started flipping the pages as descrbed here by other users. We took it back to the store and counldn't duplicate it. It kept doing it so we took it in again and the arranged a replacement. We just received it a few days ago and now it is doing the same thing. It also randomly highlights words when it is doing this and the freezes. It all seems to be random. Does anyone know if there is a solution to this?


                        You may get more help in the NookColor section.  Click on "Browse Book Clubs" and choose the NookColor forum.

                        • Re: malfunctioning Nook Color (flips pages by itself)
                          sandie52

                          smmoore34 wrote:

                          I purchased the nook color in august for my son. It started flipping the pages as descrbed here by other users. We took it back to the store and counldn't duplicate it. It kept doing it so we took it in again and the arranged a replacement. We just received it a few days ago and now it is doing the same thing. It also randomly highlights words when it is doing this and the freezes. It all seems to be random. Does anyone know if there is a solution to this?


                          Clean the screen. It only takes a litte guck or body oil on the screen to freak it out. Make sure it's in standby and clean the screen well with a microfiber cloth.  Also putting on a anti-glare screen will help a lot in getting rid of the random flipping and also does a great job keeping the touch screen clean.

                        • Re: malfunctioning Nook Color (flips pages by itself)

                          I have experienced this same problem.  Let me start by saying I purchased my Nook Color last December.  Originally, about 2-3 months ago, my Nook Color froze up.  I went online with Customer Support and did a lot of troubleshooting.  They then replaced my Nook Color with a refurb.  The refurb has started turning pages by itself, as well as the touch screen not working at all at other times.  I was a little offended when the technician told me there was nothing they could do, I just needed to clean my screen more.  I clean my screen regularly and that would not cause it to change pages by itself.  I then asked to speak to his supervisor and they are sending me a New Nook Color this time as a replacement.  With the two issues I have had, I have found the technical support department to be of great help (with the exception of the one technician I spoke with this morning).  I made sure to advise the Supervisor that I was a little offended that they told me I just needed to clean the screen more, so don't let them tell you that.  Definitely contact them, they should make it right for you.   

                          • Re: malfunctioning Nook Color (flips pages by itself)

                            This problem is caused because of the low-quality capacitive touchscreen used in the product.  If this is still happening, there is probably something conductive stuck on the screen.  Do the following:

                             

                            1. Turn of your nook colour

                            2. Get a paper towel and put a little bit of water on it

                            3. Squeeze the water out and wipe the screen with it

                            4. Use the dry part of the paper towel to dry the screen

                            5. Restart

                                 Your problem should now be fixed

                            Be careful that the paper towel is not too wet, and try to keep the water away from the home button as much as possible; a little water will not hurt, however.

                            • Re: malfunctioning Nook Color (flips pages by itself)

                               Me too,

                              I thought I was the only on, everyday i will try to read it and flip page,, or sometimes Zoom in and out and when im playing one of my apps it literally frezzes i got from fom Quill and i took to B&N they tryed played with it for like 5min they said it just needed a upgade thats what i did come bck home, 10 min later its malfunctioning im scared to go back and tell them and they get mad at me.