21 Replies Latest reply: Mar 3, 2012 7:57 AM by lovetoreadTK

    The power cord melted my nook color.

      I plugged in my NC to charge and went to dinner.  When I got back the USB port and the charging cable (official nook color charging cable) were melted. The cable was sort of stuck in but I managed to pull it out.  There was a slight burn mark on the right side of the charging port near the top.  It got hot enough over the two hours that it melted the device.

       

      I am glad I got home in time.  I shutter to think what might have happened if I decided to stay out for a few more hours. 

       

      I just want people to be careful. Not sure why it would do that but I guess try not to charge your nook while you are not watching it.  I know now even when I get the replacement I will be very weary now to trust charging it while I am sleeping or out of the house. 

        • Re: The power cord melted my nook color.

          That is very strange. Thank goodness no one was injured.

          • Re: The power cord melted my nook color.

            This is extremely serious!!

             

            My Power cord to my Color Nook, does not get hot at all. It stays cold while charging which should be normal.

             

            If your adapter gets hot, warm, smokes or melts!!!

             

             Gather your UL information from the power adapter and report it here!


            http://www.ul.com/global/eng/pages/offerings/perspectives/consumer/fieldreport/

              • Re: The power cord melted my nook color.

                I have issues with my power cords as well.  We have 3 nook colors.  One power cord works fine, one makes odd noises when it is charging and gets hot,  one you have to fiddle with it to start to get it to charge, two of them show a green charged light when the nook is not even close to fully charged.  There are some quality issues with these adapters!

              • Re: The power cord melted my nook color.
                I noticed that my NC charger gets extremely hot too. I've had to stop mid charge to let it cool. OffIt happens right at the wall plug. Almost too hot to touch. Does B&N look at these? Seems to be too frequent to ignore
                  • Re: The power cord melted my nook color.
                    mbratch

                     


                    UTangela wrote:
                    I noticed that my NC charger gets extremely hot too. I've had to stop mid charge to let it cool. OffIt happens right at the wall plug. Almost too hot to touch. Does B&N look at these? Seems to be too frequent to ignore

                     

                    It's actually normal for the wall wart side to be "almost too hot to touch".

                     

                    There have been a very few cases where people actually had overheat issues (where they had something melt), but those have been rare.

                      • Re: The power cord melted my nook color.

                         


                        mbratch wrote:

                         


                        UTangela wrote:
                        I noticed that my NC charger gets extremely hot too. I've had to stop mid charge to let it cool. OffIt happens right at the wall plug. Almost too hot to touch. Does B&N look at these? Seems to be too frequent to ignore

                         

                        It's actually normal for the wall wart side to be "almost too hot to touch".

                         

                        There have been a very few cases where people actually had overheat issues (where they had something melt), but those have been rare.


                         

                        Then mine is abnormal.

                         

                        Mine never gets anywhere even close to hot at all.  It's actually difficult to tell by touch that the wall-wart is any different in temperature than the socket plate.

                         

                         

                         

                         

                          • Re: The power cord melted my nook color.

                             


                            riffrafff wrote:

                             


                            mbratch wrote:

                             


                            UTangela wrote:
                            I noticed that my NC charger gets extremely hot too. I've had to stop mid charge to let it cool. OffIt happens right at the wall plug. Almost too hot to touch. Does B&N look at these? Seems to be too frequent to ignore

                             

                            It's actually normal for the wall wart side to be "almost too hot to touch".

                             

                            There have been a very few cases where people actually had overheat issues (where they had something melt), but those have been rare.


                             

                            Then mine is abnormal.

                             

                            Mine never gets anywhere even close to hot at all.  It's actually difficult to tell by touch that the wall-wart is any different in temperature than the socket plate.

                             

                             

                             

                             


                            Same here.  Mine also NEVER heats up at all.

                             

                          • Re: The power cord melted my nook color.
                            gandalf1369

                             


                            mbratch wrote:

                             


                            It's actually normal for the wall wart side to be "almost too hot to touch".

                             

                            There have been a very few cases where people actually had overheat issues (where they had something melt), but those have been rare.


                             

                            I really don't think is true - to consider the wall unit of the charger getting "almost too hot to touch" as being a normal condition.  Personally I would consider it an "abnormal" condition and take it back to B&N for replacement.  None of the wall units that I have owned over many years have ever gotten "almost too hot to touch" and a lot of them have been plugged into the outlet constantly.

                             

                             

                             

                             

                             

                        • Re: The power cord melted my nook color.
                          This just happened to me this morning. When I plugged in my charger, the pretty green LED indicator flickered so I pulled the cable out and the connector was actually smoking! I call customer support and they are sending me a new cable.
                          • Re: The power cord melted my nook color.

                            Today I came home and my Nook Color Cord had melted and had exposed wires.  I took the cord to B&N and they immediately replaced it.  My husband said the same thing about dumbing down the cord as the person who listed this exact same idea.  Then, we read that post about it dumbing down the cord.  Thanks for the help!  :smileyhappy:

                              • Re: The power cord melted my nook color.

                                The poser cord on my Nook also melted.  Customer service at B&N seemed unconcerned.  What do you mean by "dumbing it down" as a solution?

                                  • Re: The power cord melted my nook color.

                                    Seems to be an ongoing issue.  I purchased my NC mid-March, am waiting on replacement cord to arrive at this moment. 

                                     

                                    From the get-go it was always difficult getting the USB cord to insert into my Nook.  Just a very bad fit requiring just too much force IMO.  And the wall charger part has always ran "uncomfortably" hot during charging.  Anyways, not long after purchase the LED "n" stopped working correctly and would light up 3/4 green with just a bit of orange soon as I'd plug it in to charge no matter how full or empty the battery charge would be.  When the end began to crumble I took it to B & N.  They called customer service in the store.  CS assures me I'll receive a new cord in mail within 3 - 5 days.  

                                     

                                    Considering all the power cord issues I've read about here I had the foresight to ask CS if I should continue to use the cord to charge my Nook while I await the replacement.  Their reply?  As long as it continues to charge go ahead and use it.

                                     

                                    OK.

                                     

                                    Well finally had to charge last night.  Plugged it up, charged to 100%, unplugged it.

                                     

                                    Got up this AM and the outlet has a smoky black "film" where the Nook had just been plugged last night.  Wow.  Showed DH, he had to really rub the black to get it off.  Don't know where else it could have come from but the wall charger.

                                     

                                    I adore my NC.  But with the number of these issues occurring, something really needs to be done about these chargers/cords before somebody experiences property damage, or worse - gets hurt.

                                     

                                     

                                      • Re: The power cord melted my nook color.
                                        roustabout

                                        I would take the wall unit and the cord to your local BN today and ask to see the manager.

                                         

                                        Explain what happened, ask them to smell teh transformer and see if they can smell the smoke. 

                                         

                                        Whether they  can or not, ask them to give you a new transformer and cable on the spot, don't use the one that you've alread smoked out again.

                                         

                                        I know that UL is interested in getting a wonky unit to inspect, but they need the complete system:

                                         

                                        - charger

                                        - cable

                                        - Nook Color

                                         

                                        for their tests.  since your NC is still fine, I assume you don't want to send the whole thing out for testing before returning the blown charger. 

                                  • Re: The power cord melted my nook color.

                                    Here it is August 2011,and you still haven't' figure out the problem. Are you going to wait until someone house burns down from this. You have all of our emails the least you could have done is send out a recall. This is the second nook that I have had. The first one had problems powering on and off. This is just going to catch my house on fire. Now I get to sit on hold (as of now over 25 minutes) with someone from the Philippians. I'm going to return for my money back.

                                    • Re: The power cord melted my nook color.
                                      susgod

                                      I have replaced the cord three times and charger twice. All three chargers ran "almost too hot to touch" as a normal condition. Of course, I start the charge at 20% and run it for a couple of hours.

                                      • Re: The power cord melted my nook color.

                                        While charging her unit overnight this weekend my mother-in-law's Nook Color power cord melted at the unit-side plug and partially melted the casing around the Nook's power port. I am thankful that this did not result in a fire.

                                         

                                        We had taken the unit to our local B&N, and they had replaced it without question (we had purchased the extended warranty). The customer service rep had taken the back off of the converter cover at the plug, and there did not appear to be any damage to the board or capacitors, which seemed odd; all the damage occurred at the power connection port on the unit. The rep had also called corporate to see if this was an isolated incident, and they stated that this was the first time they had heard of this happening and instructed the store to send it in for further investigation. After looking at these messages, it is seems like it is not an isolated incident. Hmmmm...

                                         

                                        All else aside, many thanks to the great custormer service at this store! They are always willing to help, and will go the extra mile to keep their customers happy.

                                        • Re: The power cord melted my nook color.

                                          I had my NC plugged in while making breakfast my four year old touched it and started crying I went to see what was wrong and picked it up, We both now have burn marks. Seriously!!!!!!!! Im now on hold for 20 minutes and counting. Now Im reading all this on here that has been going on for how many years?! What if my house burnt down? Not to mention the fact that my son was hurt. Someone needs to answer my call. Im so upset and the waiting is not helping to calm me down. AND for the record it was only plugged in for about 20 minutes.