All I can say is wow.
The support, or the poor quality support I have received over the past few days is making me want to return our nook color, and tell the whole world not to get one.
My first bad experience was just setting up an account. I got the new device, and it would not take my password. I was frustrated, tried many times. I called the store, was told call 1800THEBOOK. I did. I was told well try it using PC. Still didn’t work. I was using a period in my password. As a computer support professional and teacher, I tell my clients to make secure passwords, using upper and lower case letters, numbers, and at least one character.
Apparently your system does not allow characters. To me that is poor security. Your support person didn’t know that. And when I complained about it he said, well if you read the manual I would know. By the way, I did not see it in the nook color users manual. They do say only letters and number but only on the bn.com web site.
Frustrations number two. I asked your support person to note the whole password issue to help others. He said he cannot. I would have to go on-line and fill out the form under the customer service link. I got angry again. Do you know what the support page says? Fill out this email form OR CALL 1800THE BOOK. I JUST called 1800THEBOOK?! So it makes me feel as if your ‘support’ is not there to help, just fix enough and then push the issue off to another, don’t take ownership of the issue or complaint. Hope they don't call back or take the time to email.
As a computer professional, I thought it would be fun to make my own book. I also had to purchase a book from else ware because you only carried the paper version. I transferred the books to the nook color and a) the icon does not appear, and b) I could not put a book onto the home screen, as your manual indicated that I could. So I was stuck calling your support. Apparently you don’t allow items that are as you call it side loaded, to have icons or be on the home screen
Your ‘support’ person seemed rude to me, saying only book purchased from Barns and Noble will display icons or be allowed to be on the home screens. I am angry again. According to you manual any item can be put on the home screen by clicking and holding on the item to get the menu. I was told no that’s not how it works. Maybe if you have the ebook I would not have to go else ware, regardless, what kind of underhanded games are you playing
Copied directly from the bn.ccom web site:
Organize Your Home Page
Keep all your top titles ready to read right on your home screen. Whether it's the book you're currently reading, a favorite magazine, your daily newspaper, or the picture book your child loves, just drag and drop the covers on to the home page. They'll be there waiting for you every time you reach for your NOOKcolor!
What they fail to tell you is you can only do that with items purchased from them.
That is horrible to me, almost bait and switch tactics. When I asked to lodge a complaint, I was told to go to the customer service web page. Yes I am angrier, I said the page said I can call this number. Her response? I can let you talk to a supervisor, but there is nothing they can do.
Your service to me was awful. It is like you do not have a clue, or you just don’t care.