29 Replies Latest reply: Jul 20, 2011 7:44 AM by Laura1234

    Nook Color - No Internet - Netgear Rangemax

      Nook Color works great in wifi hot spots like B&N store.

       

      Won't work correctly at home with Netgear Rangemax router.  I've got a laptop at home and a smart phone at home, and they work perfectly with the router, and without any router configuration modifications.  Worked from day one, out of the box.

       

      Can connect to router with Nook Color, excellent signal strength, WPA-PSK (TKIP) security.  Says I'm connected to the Internet, but can't get to any web sites at all.

       

      - Wireless network mode was auto, changed to b and g.  Nada.

      - Tied the Nook Color's MAC address to a specific IP.  That helped the Nook stay connected but still can't get to any web sites.

      - Tried specifying specific IP addresses for the DNS server instead of defaulting to the ISP's DNS server.  Didn't help.

       

      I'm out of ideas. Can anyone think of anything else?

       

      Many thanks,

      Mike

       

        • Re: Nook Color - No Internet - Netgear Rangemax

          Here's another NOOK / NOOKcolor forum that gets alot of traffic. You may wish to post there as well.

           

          Prior to posting links please read our Book Club User Guidelines.

          Thank You.

          Your Admin.,

          Michael-V

            • Re: Nook Color - No Internet - Netgear Rangemax

              Thanks a lot.  I posted the same thing over there.

               

              Mike

                • Re: Nook Color - No Internet - Netgear Rangemax

                  We have tried several hotels and home wifi and so far find the Nook Color to be a major disappointment in its inability to connect.  Or to connect, then loose the connection, then connect, then loose the connection, etc., etc., etc.  The only place we have been able to connect so far is in the B&N store.  We have an older Linksys router and are upgrading this week to a Netgear Rangemax... now I am really worried.  My question to B&N Engineers is why in the HECK did B&N not make the Nook Color 3G???  We also have a 3G Kindle... connects up perfectly EVERYWHERE we go.  When we looked at the Nook Color, we felt that it not having 3G was a major design blunder ...giving that wifi can be so flaky and 3g does not seem to be flaky or hard to connect to at all...I can not imagine what the design team was thinking.  :-(   We bought 3 and are considering returning them all and waiting for the color 3g model.

                    • Re: Nook Color - No Internet - Netgear Rangemax

                      I have to say I cannot recommend using the Netgear Rangemax. That's what I had for my wireless router and the Nookcolor wouldn't connect. Today I purchased an Apple Airport Extreme and my Nookcolor was crazy for it. I was connected to the internet in seconds. And the pages load more quickly than they did for me at a cafe I was visiting earlier.

                       

                      I, too, wish my Nookcolor were 3G--even though 3G can be a bit sluggish sometimes--because I want to be able to know I can get online whenever, wherever. But right now I am just happy to have a connection with my home network.

                • Re: Nook Color - No Internet - Netgear Rangemax

                  I'm also having WiFi problems with a NOOKcolor, but I consider mine to be intermittent connectivity issues.

                   

                  I've had the same set of problems at home and at a Starbucks with free, unsecured WiFi. The only place with no problems is the Barnes & Noble store.

                   

                  Note that I have a Netgear router at home. I'm able to connect to my WPA2 PSK (hidden SSID) with no problems. Note that I restrict access by MAC address, but that also works fine.

                   

                  I'm logged in to the router; it confirms that the device is connected. The NOOKcolor seems to think that it loses the connection frequently. I get errors when browsing the store ("we are having trouble connecting to our store") and when downloading PDFs from the internet ("waiting for data connection" becomes "download interrupted. It cannot be resumed").

                   

                  My gut tells me something in the NOOKcolor's Android wireless code is buggy. I hope they fix it soon.

                  • Re: Nook Color - No Internet - Netgear Rangemax

                    Mikestl wrote:

                    Nook Color works great in wifi hot spots like B&N store.

                     

                    Won't work correctly at home with Netgear Rangemax router.  I've got a laptop at home and a smart phone at home, and they work perfectly with the router, and without any router configuration modifications.  Worked from day one, out of the box.

                     

                    Can connect to router with Nook Color, excellent signal strength, WPA-PSK (TKIP) security.  Says I'm connected to the Internet, but can't get to any web sites at all.

                     

                    - Wireless network mode was auto, changed to b and g.  Nada.

                    - Tied the Nook Color's MAC address to a specific IP.  That helped the Nook stay connected but still can't get to any web sites.

                    - Tried specifying specific IP addresses for the DNS server instead of defaulting to the ISP's DNS server.  Didn't help.

                     

                    I'm out of ideas. Can anyone think of anything else?

                     

                    Many thanks,

                    Mike

                     


                    The NC doesn't like it when the WiFi Access Point doesn't broadcast its SSID.   

                     

                    is your WiFi setup to not broadcast SSID, and if so...what happens if you turn that feature off?

                     

                    (it really doesn't provide much security not broadcasting the SSID...a MAC filter is FAR better).

                     

                     

                      • Re: Nook Color - No Internet - Netgear Rangemax

                        I'm having similar issues with flakey wifi access on my Nook Color.  My home wifi network has a Netgear WNR2000 wireless router.  The Nook claims to connect, and will often work fine for a little while, but then loses connection to the internet (though it remains connected to the network).  Other devices continue to work, so clearly there is access. 

                         

                        So far, I've tried updating the router's firmware and disabling some of the security featers but the problem remains. 

                          • Re: Nook Color - No Internet - Netgear Rangemax

                             


                            BanjoBen wrote:

                            I'm having similar issues with flakey wifi access on my Nook Color.  My home wifi network has a Netgear WNR2000 wireless router.  The Nook claims to connect, and will often work fine for a little while, but then loses connection to the internet (though it remains connected to the network).  Other devices continue to work, so clearly there is access. 

                             

                            So far, I've tried updating the router's firmware and disabling some of the security featers but the problem remains. 


                            I have the same issue and the same router.  I had no problems connecting until after the recent software update.

                             

                        • Re: Nook Color - No Internet - Netgear Rangemax

                          Has anyone discovered how to "fix" the problem with using Netgear router with Nook Color?  Got a Nook Color for Christmas and cannot connect to WiFi at home.  My daughter's Nook works fine but my Nook Color does not...shows that I'm signed-in but will not connect to internet. Spent an hour on hold with B&N Nook Help Desk; finally got someone to answer but he had nonidea what the problem could be.  Visited local B&N today and they have heard of the problems but do not have an answer.  They loaded 1.0 onto my Nook Color and asked that I try it again once I got home - no luck. Taking back tomorrow for refund and buying Kindle unless someone has found the fix and is willing to share...

                          • Re: Nook Color - No Internet - Netgear Rangemax

                            We had this same problem. RangeMax router, WPA-PSK[TKIP] security, nothing would make the NC connect and stay connected.

                             

                            What fixed our's was to change the security protocol to WPA2-PSK [AES].

                            • Re: Nook Color - No Internet - Netgear Rangemax

                              So let me first say that Barnes and Noble should fire their computer programmers for the awful coding in this software. My wife has pretty much given up on the NC because it won't work with our Netgear Router. What IT specialist wouldn't do a test run with one of the most popular wireless routers sold in most big box stores and used by a large percentage of the population?

                               

                              With that said, I also changed my router settings from the WPA-PSK[TKIP] setting to WPA2-PSK [AES] like skwarren14 did. I can now browse the internet and use the NC as intended.

                               

                              However, I now need to check my other wireless devices to make sure they will work properly with the new router settings. Most consumers wouldn't go to these lengths to make something work.

                               

                              Barnes and Noble better come up with something better than their "minor" 160MB firmware patch or they will have a ton of returned NC from Christmas consumers...

                              • Re: Nook Color - No Internet - Netgear Rangemax

                                SOLUTION!!! For some reason the nook color will connect and acually is pretty fast if you change your router setting to up to 54 mbps. This makes no sence to me because of the (up to) it should work (up to) 300 mbps. I hope they come with an update or something for this.

                                • Re: Nook Color - No Internet - Netgear Rangemax

                                  I was also frustrated because I was unable to connect my B&N NOOKcolor to my wireless router (Netgear RangeMax), though my other wireless devices connect just fine.  I spoke with B&N Support; they were very nice but were unable to help.  Fortunately, I read the postings here and changed my router settings from WPA-PSK[TKIP] to WPA2-PSK [AES].  My Nookcolor now connects to the internet and I can use it to buy and download books.  A huge relief, as I really like this eReader!

                                  • Re: Nook Color - No Internet - Linksys WRT610 Dual Channel

                                    Read all replies security settings differ from Netgear Rangemax.  Any other solutions.   About to return unit as nothing comes up on the web browser since upgrade to 1.0.1

                                      • Re: Nook Color - No Internet - Linksys WRT610 Dual Channel

                                        The WiFi connectivity in the NC is not from B&N, but from Android. This is known to have some problems. Remember that most Android devices are cell phones that all have 3G, so the WiFi connectivity is secondary. I suspect this will get better over time.

                                         

                                        However, lots of routers also have "interesting" implementations too. It is not in the least remarkable that even though a particular router can connect perfectly with devices x, y, z , and w, it doesn't even see devices j, k, and l, and is unreliable or requires special settings with b, c, and d.

                                         

                                        Unfortunately that is just the "state of the art" with WiFi circa 2011. If you have NO WiFi problems, consider yourself lucky.

                                      • Re: Nook Color - No Internet - Netgear Rangemax

                                        Having the same issue myself....the folks at tech support are worthless.....I've been lucky that the people at the Barnes and Noble store in Camp Hill...know what they are doing...

                                        Went crazy thinking this was something wrong on my end.

                                        Even paid for a technician to come into my home.

                                         

                                        Pretty bad.

                                         

                                        Looking for the answer to this.

                                          • Re: Nook Color - No Internet - Netgear Rangemax
                                            roustabout

                                            Some routers are flat known not to work with the NC. 

                                             

                                            If you go to page 1 of the WEP thread, you'll see how strangely the earlier software worked with WEP.  Tech support was stumped, fixes that worked for some users failed for other users, the whole thing was super inconsistent. 

                                             

                                            Consensus is that release 1.1 of the BN software is more reliable at connecting to access points than the newest 1.2 release at this point (May 2011.)

                                            If you've tried everything else, you can reinitialize your NC, install 1.1, and lock it from further updates by rooting it.

                                            Before you go there, be sure you have to.

                                            Let's start with known incompatible or borderline compatible access points for software 1.2.

                                            If you have one of these, roll back and root. That is the only fix for least three consumer routers: DLink DL-624, Westell 327W and Belkin F5D8231-4. There is an unreleased fix for the Belkin, no info on the Dlink or Westell.

                                            Each of these three worked fine with Nook software release 1.1. Go install it.

                                            If you have a different router, it's worth trying to fix the problem. 

                                            First, try the obvious: hold the power button on your NC in > 15 seconds. Ignore the "do you want to shut down?" dialog. Your NC will power down. Power back on. This process resets some components, and some folks find it helpful. I include it here, but I realize you probably already tried it. More than once.

                                            Another obvious one: are you sure you're entering and sending the wireless password correctly?

                                            Test the password by making a new connection to the AP from a computer or other device in the house. Then, forget your connection on the Nook Color and set it up fresh. Untick the "hide my password" button in the password settings, so you can see what you are typing. Check that your Nook Color and your router agree on both the password and encryption setting (WPA, WEP, WPA2, etc.) you are using.

                                            Now to some of the less-obvious:

                                            1) Take a look in Settings.... Wireless... If your nook color remembers more than 10 wireless networks (these are not just the networks displayed, but those with stored passwords - they are displayed as "remembered") go in and forget a few of the ones you use least often.

                                            The nook color can only store 10 networks' login data, or so I have read. So select and forget a few of the ones that say "remembered" but are out of range. Now try connecting to your AP again.

                                            No?

                                            2) find out what router or access point model you have, and what software it is running. If an update is available from the manufacture, install it and see if your NC can connect after you reboot both devices.

                                            No?

                                            3) Once your router is up-to-date, try this, making each of these changes together:

                                            - tell your router to run in G only or G/N if you'd immediately kill services you need by disabling N.

                                            - Disable MAC filtering

                                            - Disable WEP and WPA

                                            - Put speed in "auto" and channel in "auto" rather than manually setting either

                                            - Broadcast your SSID

                                            - Try setting your lease time to a very long interval - 1 week if possible

                                            If you make those changes you may well be able to connect. Then you can start walking the changes back one at a time.

                                            On the N band setting, you may not be able to "lock" the router at its highest speed or anything close to it under 1.2. You may not be able to use N at all (some Cisco access points in N just don't work with NCs running N, but do work with NCs running G.)

                                            Most folks are ultimately able to hide SSID, use WPA-2 and MAC filtering all without problems.

                                            There is some very interesting juju happening with WEP. Some WEP connections won't work; if your router only supports WEP, be aware that at one time BN was advising customers that WEP was not supported. To connect to Nook Colors, some WEP-only routers need to be in "open" WEP key mode, some need to be in "shared" WEP key mode, and the Nook Color cannot connect to some.

                                            If your router only supports WEP, as a network guy, I would recommend you replace it and get a router with WPA-2.

                                            Frankly, you might as well run your router without a password until your replacement arrives. Use a different method to secure it (MAC address filtering, all by itself, is far more effective than WEP, and simply not broadcasting your SSID is probably as effective as WEP.)

                                            If you still can't connect, you can look into doing a full clean install of 1.2 (if you really like it), and if that fails, install 1.1 and then root.

                                            Some people are able to get connectivity after a full format and reinstall of 1.2 Some are not.

                                            If you are unable to connect your 1.2 to your access point after
                                            - updating your AP software
                                            - doing a clean install of 1.2
                                            - turning off the bells and whistles on your router,

                                            please let BN know that you followed this guide and could not establish a connection. Please also give them the model # of your router or access point.

                                            BN doesn't have a copy of every AP in the universe and right now I think it makes sense to help them identify problem models. APs are commodity hardware. Most run one of a relatively few Linux kernels and a relatively few wireless and ethernet chipsets. The more problem routers BN knows to test, the sooner they'll find a pattern.