1 2 3 4 First Previous 47 Replies Latest reply on Jun 30, 2013 9:46 AM by GeorgeOH

    Nook Color Touchscreen Freaking Out

      I've waited to see if this problem pops up on the boards, but really haven't seen it addressed in a dedicated thread.  The touchscreen on my nook color keeps going crazy.  I first noticed it when I would try and play the crossword puzzle and after a few answers the game would just start scrolling through the puzzle.  But the truly troublesome part is when it starts rapidly shuffling through pages of the book that I'm reading or randomly selecting words on the page that I am currently on.  Sometimes it does the opposite and the touchscreen doesn't even respond to actual gestures.  I have turned the nook off, then on.  I have rested it.  I have also reset and deregistered the device.  They work with varying degrees of temporary relief.  I assume that this is a software glitch and not a hardware issue.  My reasoning is that restarting can act as a very temporary solution.  I have heard that a planned software update is coming in January.  But I can't be the only one with this issue.  If not then this is a major impediment to even reading a book.  That being said I am hoping that this issue gets addressed in the next few weeks.

        • 1. Re: Nook Color Touchscreen Freaking Out

          I have had the same issue with my NC.  So far I have been underwhelmed by this device. 

          • 2. Re: Nook Color Touchscreen Freaking Out

            GreksLost wrote:

            I've waited to see if this problem pops up on the boards, but really haven't seen it addressed in a dedicated thread.  The touchscreen on my nook color keeps going crazy.  I first noticed it when I would try and play the crossword puzzle and after a few answers the game would just start scrolling through the puzzle.  But the truly troublesome part is when it starts rapidly shuffling through pages of the book that I'm reading or randomly selecting words on the page that I am currently on.  Sometimes it does the opposite and the touchscreen doesn't even respond to actual gestures.  I have turned the nook off, then on.  I have rested it.  I have also reset and deregistered the device.  They work with varying degrees of temporary relief.  I assume that this is a software glitch and not a hardware issue.  My reasoning is that restarting can act as a very temporary solution.  I have heard that a planned software update is coming in January.  But I can't be the only one with this issue.  If not then this is a major impediment to even reading a book.  That being said I am hoping that this issue gets addressed in the next few weeks.


            Do you by any chance have your NOOK color plugged into the charger when this happens?

             

            Several of us have noticed that at least initially, when you try to enter data into the touchscreen while the NC is charging, you end up getting double letters and other weirdness.

             

            That all goes away if the NC is not attached to the charger.

             

             

            • 3. Re: Nook Color Touchscreen Freaking Out

              No I don't usually use it when its charging. This happens at any time.

              • 4. Re: Nook Color Touchscreen Freaking Out

                Yeah happend to me when the charger was plugged in and gave me double letters etc but stoped when unplugged

                • 5. Re: Nook Color Touchscreen Freaking Out

                  I had similar experience with the touch screen.  Several times while I was reading an ebook or in the web browser the cursor would jump all over the place uncontrollably.  I had to reset the device and often times the reset would go into a loop.  It would reset itself several times by itself which is really annoying.  The only way to get out of that is to leave the device power off for a period of time then it goes back to normal.  Is this a software glitch or do I have a bad hardware?

                  • 6. Re: Nook Color Touchscreen Freaking Out

                     The problem of run-away pages has frustrated me as the first time it happened the pages turned all the way to the end of the book. It has taken me several days to figure out what was happening and replicate the action. If your finger rest on the outside edge of the page (just inside the plastic frame) the page can run away from you.

                    Your finger resting on the left outside of the page will take you backward. The right side of the page will take you forward. I have been talking tech support for two days and they think that it might be isolated to my nook but I do not think so. They are will replace my nook but will hold to the original 14 days to be able to return the nook. I think that I will return the nc, and purchase another one so that I can have another 14 days to determine if everything is all right. All this being said, I absolutely love the nc (NOOKcolor) and hope that I can get the run-away pages resolved. Reading at night with out a book light, no eye strain, being able to get books from the library, transfer all my files, all my books from other sources is awesome

                    • 7. Re: Nook Color Touchscreen Freaking Out

                      I seem to be having issues also not sure if it's a screen problem or something else.  The first thing that happened was I cleaned up my homepage to only have my news papers and the book I was reading to appear and then one day I had about 10 books from my library appear.  I removed them and sent them back to the library only to have them show up the next day.  Glitch or do I need to change a setting somewhere.  The second problem is the book I am currently reading (800+ pages) sometimes opens where I left off and sometimes it starts at the cover of the book and I have to figure out where I was.  I have started leaving bookmarks and that works but that is also an extra step I shouldn't have to do.  Anyone out there with suggestions or anything?  I love my Nookcolor and I don't want glitches.

                      • 8. Re: Nook Color Touchscreen Freaking Out

                        I am having the same problem; my Nook Color fasts forwards through pages, even when it's lying on a flat surface. I just posted on the general/main Nook message board about this problem. Unlike the YouTube video posted, my Nook does not have the pop-up screen popping up all the time--it fast forwards seamlessly, as if someone was pressing to go forward. Nonetheless, this problem sounds like it's not so isolated. I hope it's the software and not faulty hardware that's causing this problem. It's really unacceptable that B&N is reluctant to replace malfunctioning Nooks and threatens to charge people for a new unit if they can't replicate a problem that is intermittent but negatively impacts use of the device. I haven't contacted customer service yet; hopefully the negative encounters with B&N store managers is isolated and not a widespread anti-customer policy. I'm going to contact someone at B&N and see about replacing my Nook Color. Maybe this problem would be "acceptable" for an off-brand budget ereader purchased at a drugstore, but for a $250 device--no way. $250 is a lot of money to me (and many others, I'm sure).

                        • 9. Re: Nook Color Touchscreen Freaking Out

                          I've made some observations regarding the  TouchScreen "Freakng Out". 

                           

                          1.  Freaking out while charging is somewhat expected and probably has to due with a grounding issue.  Since the Touchscreen is capacitive and not pressure sensitive the User and device must be properly grounded.  When a user is holding the device they are both grounded.  When the device is plugged in the ground loop becomes much different.

                           

                          2.  I've also noticed that my device needs time to warm up.  If the device is on the table and the room is a cool 65 degrees, once the device powers on i notice the touch screen feels 'wet' as if there is condensation on it.  There really isn't any condensation it is just the temperature difference between the cold glass and my warm hands.  The interaction of the two seem to leave small 'wet' spots where I touched it. 

                           

                          Cleaning the display and giving it time to 'warm up' seem to help.  but it is very frustrating and dangerous.     I"ve had the device delete email messages while web browsing and almost make book purchases I did not want.   I am going to try a screen protector to see if that creates some insulation "Fingers crossed"

                          • 10. Re: Nook Color Touchscreen Freaking Out

                            Mine did the same thing for the first time last night. I was browsing the Web, and suddenly the browser started to go forward/back and zooming in and out on it's own. Couldn't use any soft buttons or gestures, and had to do a reboot using the power button. For what it's worth, the temp in the room was probably about 50 degrees, so definitely colder than its normal environment.

                            • 11. Re: Nook Color Touchscreen Freaking Out

                              I thought I was the only one to get, as I called it, a possessed nookcolor. I returned it one week after buying it for a new one. I'd reset it, I'd done everything. What was really fun to watch was when it played suduko by itself. And I wasn't touching it.

                              My second one has been tons better and the only time it's skipped pages have been things like people have said, grazing the edges accidently. Or a big on for me is when I'm reading a tense book (thriller) I tend to fist my hand over my mouth and end up changing pages with the warm air that way.

                              So I think there are some ncs that are just plain possessed and the rest are just sensitive.

                              I love my 2nd one though! First one I thought would drive me batty!

                              • 12. Re: Nook Color Touchscreen Freaking Out

                                Same issue here with run away pages.  Each time it's happened my thumb was just protruding over the edge of the side onto the page.  Seems at some times the screen is over sensative and other times it's not lol.

                                 

                                Most likely a lot of the current issues will be fixed with the next updates as they were with the regular nook.

                                 

                                I've had my CNook for a week now and have noticed little updates here and there in various places.

                                • 13. Re: Nook Color Touchscreen Freaking Out

                                  BN implemented the side-touch gesture as an alternate page-turning mechanism to overcome a human factors issue.  It is NOT a bug, it is a very USEFUL feature.

                                   

                                  Other tablets require the table to be held in one hand, while the other finger swipes across the page to turn it.  This finger swipe, plus the tablet's own weight, acts as the downward force on a lever, with the fulcrum being the joint of the third finger.  After a while -- this hurts!

                                   

                                  NC, however, allows the use to hold it in BOTH hands, and simply touch the screen withing the first 1/4 inch of space to turn that page.  A deliberate tap gesture with one's thumb in this space, anywhere on the edge, will, and should, turn the page.

                                   

                                  Obviously, if you let your thumb hover over that space, lightly touching the screen, it WILL queue up several page turns.  Please rest the thumb on the side rail, or on the cover if you have something like a Vasco or Soho trifold cover. 

                                  • 14. Re: Nook Color Touchscreen Freaking Out

                                    njnookman,

                                      Nonsense.

                                     

                                       I bought one today and I find it stunning for its images and the things it does well.  I had not planned to get one but it was pretty impressive.

                                     

                                       However, with warm hands, this reader is oversensitive.  There is no reason I should be on page 9 and then suddenly on page 63.

                                     

                                       And when I type a letter into the keyboard I shouldn't suddenly see another page altogether show up (this happened about 3 times at the B&N store too and we were both puzzled by it).  But other pages suddenly appearing out of nowhere in a situation like this, that's a problem. 

                                     

                                       I plan to keep this reader since I love the access to nat'l geo which i am trying out, and I think the monthly charge is very decent for that.  But the touchscreen  is altogether too sensitive and should have a sensitivity setting.

                                     

                                       I have a 'light touch' so this is a bit over the top.  It happens in the magazine too.  And it varies (is inconsistent), because sometimes a touch does NOT do anything and if you make it VERY firm, then it works ('back' options usually but it happens on a few screen buttons).

                                     

                                       A workaround on oversensitive page-turn events:  they can give us the option of not using page-turn taps but use swiping only.

                                       Or they can have an option to lower sensitivity of the touchscreen.

                                     

                                     As for the charger-time typing, there should be a B&N insert telling people not to try to register or set a WiFi password when the unit is charging.

                                     

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