1 2 3 4 First Previous 49 Replies Latest reply on Sep 27, 2012 9:32 PM by doglover11

    Nook color PDF problem

      Hi,

       

      anyone else having this problem?

       

      I bought my Nook Color, primarily for reading PDF documents for school. Basically the format of these PDF's are scanned in images of pages that have been cleaned up and has OCR metadata.

       

      I try to load these PDF's but what is displayed is a big red X across the page. I checked the file by opening it on my computer from the Colornook, while it was mounted as a USB device on my computer, so the file is not corrupted.  I can provide a 622KB sample PDF if anyone else wants to try it out. Just let me know.

       

      Maybe one of the B&N techs/admins can fill in what is going on here?

       

       

        • 1. Re: Nook color PDF problem

          Zombie,

           

          I've PM'd you my email address.  Can you please send me the sample file?

           

          -Jeffrey

          • 2. Re: Nook color PDF problem

            Copy of that problem PDF has been sent. Thanks. I look forward to hearing any feedback on this issue.

             

            :smileyhappy:

            • 3. Re: Nook color PDF problem

              I'm also having this problem, and will be waiting on the answer for your problem.

               

              One of my major goals with the Nook Color is to be able to read PDF files that I've downloaded of some very old scanned magazines -- and, unfortunately, none of those files will display properly, instead giving me that red "X".

              • 4. Re: Nook color PDF problem

                I have the same problem but may have a solution.  (At least it worked in one case I tried.)  There is a product called cutepdf writer (http://www.cutepdf.com/).  It is free for personal use.   When installed it shows up as another printer.  Then:

                 

                - open the PDF document on a windows machine

                - print the PDF document

                - select cutepdf instead of your printer

                - it will ask you where you want to save the file on your disk

                - transfer the new PDF document (file you saved) to you nook

                 

                When you display the printed PDF version of the original PDF document you should see the images that were shown as a red X in the original PDF document.  As I said it worked in one case for me but I don't see why it should not work in others.

                • 5. Re: Nook color PDF problem

                  Thanks for the idea beamish, although in my case i'd rather leave the metadata intact with my PDFs. Jeffrey, were you able to replicate the issue with the PDF I sent you?

                  • 6. Re: Nook color PDF problem

                    I just loaded a PDF and the first page was okay but the rest of the pages had the Giant Red X problem. I downloaded the CutePDF program and tried it. It worked fine. This seems like a good workaround until the PDF problem is fixed.

                     

                    I also had an issue turning pages, although the "go to page" feature worked fine. Then I realized that instead of tapping the left and right sides like a regular book, use your finger to swipe the page top to bottom (or vice versa) to change pages. It's as though the PDF were a landscape-oriented book instead of a vertical format.

                    • 7. Re: Nook color PDF problem

                      I HAD the same issue once. MY PROBLEM, I think, Is that the cat Knocked out the cord when I was transferring over the files. So the main page loads the giant red X, the second page fails to load and tell me its corrupt, this MAY be your issue

                      • 8. Re: Nook color PDF problem

                         


                        Mr_Gone wrote:

                        I HAD the same issue once. MY PROBLEM, I think, Is that the cat Knocked out the cord when I was transferring over the files. So the main page loads the giant red X, the second page fails to load and tell me its corrupt, this MAY be your issue


                        Many others in the forum including me have the same issue. For me, some PDFs have the red X but some do not. I haven't figured out the pattern yet. And no, I do not have a cat (or any other pet).

                         

                        • 9. Re: Nook color PDF problem

                          Seriously

                          More than a week and still no response from B&N? Do they even Monitor their own forum?
                          • 10. Re: Nook color PDF problem

                            I have the same problem. I am disappointed at the lack of support BN is providing as well.  The people at the store are CLUELESS.

                            • 11. Re: Nook color PDF problem

                              Everyone who is having this problem please pm me with a sample of the file you are trying to sideload. I will see what I can do to recreate the problem and attempt to find a resolution.

                               

                              Thanks

                               

                              -Jeffrey

                              • 12. Re: Nook color PDF problem

                                I've been using my NC to read exclusively PDF files. I never had any problem, small files, 200+ mb files. But today I loaded a small PDF onto my card, and I can't read it. The front cover shows up. And pages with the line "this page is intentionally left blank" show up. But the rest are just big red cross. I have no problem reading it on computer. And I found that all those big red cross pages were being OCRed and the ones that can be shown on the NC were just plain images. So I think something is wrong with the way they OCRed the PDF.

                                • 13. Re: Nook color PDF problem

                                  I don't get the 'X' but I've been having a problem with loading pdfs. The first three pdfs I loaded showed the pictures load almost as negatives (black and white) or just solid black. One pdf I'm trying only loads half way and then crashes back to the home screen. I still haven't been able to get it to load properly.

                                  • 14. Re: Nook color PDF problem

                                    Big red CROSS is where there should be a photograph of the cover of my Pdf book ! What is the problem with the Pdf reader on the Nook Color that I cannot see the photograph ? I have read all the posts on this forum and so far there is NO SOLUTION as to WHAT THE PROBLEM IS !!!

                                     

                                    This book has all RED X where there are photos !! I am NOT in a GOOD Mood !! B&N !!!

                                    B&N WAKE-UP !!! Do you read your own forums ???

                                     

                                    I have spent $ 360. and I want a answer soon....:smileymad:

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