6 Replies Latest reply on Jul 31, 2013 9:41 AM by LisaLuB

    Cannot Download Softwear Update

    LisaLuB

      I purchased a Nook Simple Touch. It came with no micoSD card. I have 4 books downloaded: 2 Nook guides and two novels. Battery is 90%. If I look at available memory, I only have 250 MB. I keep getting an error message when I try to install the version 1.4.3 software update. Why doesn't the Nook have the memory for this update built in? Do I need to buy a microSD card first? I am confused. I am having trouble understanding this reader. My husband has a Kindle and does not have the issues I have had with this Nook.

       

      Which microSD card do I buy? Is it the SanDisk Card 32G?

       

      I was having trouble downloading an ebook off B&N. I kept getting a message saying that I already owned this book when I never ever downloaded it before. Read a bit on this Community and someone suggested downloading the latest update and that that may solve the problem. The software version of this new Nook is 1.0.1. So this is when I tried to download the newest update and told I did not have enough memory.

       

      Is there anyone that can help me? I am not good with devices and I am getting really frustrated with the Nook.

       

      :smileyhappy:

       

        • Re: Cannot Download Softwear Update
          bklvr896

          LisaLuB wrote:

          I purchased a Nook Simple Touch. It came with no micoSD card. I have 4 books downloaded: 2 Nook guides and two novels. Battery is 90%. If I look at available memory, I only have 250 MB. I keep getting an error message when I try to install the version 1.4.3 software update. Why doesn't the Nook have the memory for this update built in? Do I need to buy a microSD card first? I am confused. I am having trouble understanding this reader. My husband has a Kindle and does not have the issues I have had with this Nook.

           

          Which microSD card do I buy? Is it the SanDisk Card 32G?

           

          I was having trouble downloading an ebook off B&N. I kept getting a message saying that I already owned this book when I never ever downloaded it before. Read a bit on this Community and someone suggested downloading the latest update and that that may solve the problem. The software version of this new Nook is 1.0.1. So this is when I tried to download the newest update and told I did not have enough memory.

           

          Is there anyone that can help me? I am not good with devices and I am getting really frustrated with the Nook.

           

          :smileyhappy:

           


          What you say as available memory is for sideloaded content.  There is additional memory that you can't see for BN content and for the system software.  

           

          Nb is apparently having server issues which could explain your issues.

          • Re: Cannot Download Softwear Update
            tmr4
            Perhaps you are trying to download an update for another nook. The latest update for the NST is 1.2.1.
              • Re: Cannot Download Softwear Update
                bobstro
                Your NST should update on its own. If B&N is having server problems, it might take an extra day or two. You can manually update it, but as you've noted, you do need a MicroSD card inserted to do so. Nearly any size you'll find today is plenty. 4 GB is more than adequate, but I've seen 8 GB sold for less. Buy the cheapest from a reliable brand that you can find. SanDisk is a good choice.
                • Re: Cannot Download Softwear Update
                  LisaLuB

                  Yes, I was downloading the wrong file. I'm clueless. I found the correct update, and it was just a matter of dragging and dropping it. Thank you for the correction :smileyhappy: