2 Replies Latest reply on May 22, 2013 2:05 PM by Buggurl

    Can't get Simple Touch to eject properly from laptop

    Buggurl

      I've been using my Simple Touch for 2 months now and have had no previous problems with ejecting the device. 

       

      Yesterday, I loaded some library books via ADE, and when I went to eject the Simple Touch, I kept getting the message that the device was in use.  ADE was shut down, and the Nook drive itself was not open.

       

      After about 30 minutes, I just removed it manually.  This morning, when I went to open one of the books, I got a "user not authorized" error.  I followed the steps in a previous post about deleting the Adobe file from the Nook and re-authorizing it.  I did that, re-loaded the books, and closed ADE properly.

       

      Am still getting the message that the drive is in use...no matter where I try to eject it--from Start menu or from the icon in the system tray.  The only way to get it off was to power down the Nook and then remove it, and I got "user not activated" error again on my downloaded ADE books.

       

      What the heck is going on, and how can I get the Nook to properly eject.  I'm running Windows 7 and never had this issue with the Nook 1E or my Nook HD+ tablet.

       

      Thanks!

        • Re: Can't get Simple Touch to eject properly from laptop
          LarryOnLI

          Buggurl wrote:

          I've been using my Simple Touch for 2 months now and have had no previous problems with ejecting the device. 

           

          Yesterday, I loaded some library books via ADE, and when I went to eject the Simple Touch, I kept getting the message that the device was in use.  ADE was shut down, and the Nook drive itself was not open.

           

          After about 30 minutes, I just removed it manually.  This morning, when I went to open one of the books, I got a "user not authorized" error.  I followed the steps in a previous post about deleting the Adobe file from the Nook and re-authorizing it.  I did that, re-loaded the books, and closed ADE properly.

           

          Am still getting the message that the drive is in use...no matter where I try to eject it--from Start menu or from the icon in the system tray.  The only way to get it off was to power down the Nook and then remove it, and I got "user not activated" error again on my downloaded ADE books.

           

          What the heck is going on, and how can I get the Nook to properly eject.  I'm running Windows 7 and never had this issue with the Nook 1E or my Nook HD+ tablet.

           

          Thanks!


          You can get this kind of error if anti-virus software is scanning the NOOK.

           

          It's also possible if an indexing service (such as exists in Windows) is scanning the NOOK.

           

          There is usually an option to force disconnect.