16 Replies Latest reply on Apr 25, 2013 1:38 PM by Thraka

    Defective Nook GlowLight #2

      So it all started exactly  2 months ago... I purchased myself a nook with glow light and I thought it was the best e reading product ever, and I still think it's awesome. So I decided to purchase my girlfriend a nook... you know just b/c =) and then my sister got accepted into Med school so I bought her one. I read my nook glow ALMOST everynight and set it on a shelf next to my bed where nothing touches it. One night I pick it up to read and the glowlight is shinning through these horrible looking cracks... So I take my nook back to Target (less than a month) and they give me a full refund just in case I don't want to buy another one. Well I bought another one. Today is 8/3/2012 (Last night was 8/2 FYI). Again it has the horrible light protruding from the nook... =(

      I purchased this nook on 6/26/2012 (Target has a return policy of 40 days... so 8/10/2012)

       

      I wish this on no one, and I can't decide if I should buy another one or not. I talked to Steven Parks on the online chat and he was very helpful and told me I should return it and hopefully it gets back to them and they can see what went wrong, but for now here are some pictures of my nook... That I am returning and I haven't decided if I will get another one until I find out this issue has been fixed.

       

      Glowlight turned off. The E paper display looks fine.

       

       

      Glowlight turned on. The top layer of screen is fine/not scracted/etc and middle layer looks like it has tears causing light to reflect and the e paper looks fine.

       

      Please know that I am not bashing the nook w/glowlight. I love it. It's awsome. It is still the best e reader.

       

      ALSO for you skepticals. NOTHING has touched the screen besides my fingers when I'm reading. I place it on a shelf where I put nothing else that could possible smash the screen and cause this. This is my second nook. My first one i purchased did this and now this one has done this. If you don't believe me... all I'm trying to do it help out a product that I enjoy.

       

      ALSO purchasing nooks isn't cheap for a college student... So I don't want to buy another and have it break at 41 days and not be able to return it =(

        • Re: Defective Nook GlowLight #2
          h2oskierc

          What exactly are we looking for in the glowlight picture?  I am not seeing it.  Could you take a picture and overexpose it a little?  Might make the issue show up better in a photo.

          • Re: Defective Nook GlowLight #2
            OUCH, I bought on for my wife, Xmas, and here in Feb 2013 same problem -- it looks like a "tear" and it has not been abuse. Funny, they have known about this since July, at least, ???
              • Re: Defective Nook GlowLight #2
                Haleakala_LKB

                dbaxCA wrote:
                OUCH, I bought on for my wife, Xmas, and here in Feb 2013 same problem -- it looks like a "tear" and it has not been abuse. Funny, they have known about this since July, at least, ???

                I've had mine about a month now, read almost daily and having no problems at all. So still appears to be a sporadic issue. 

                 

                LisaB

                  • Re: Defective Nook GlowLight #2
                    bobstro
                    Larry mentioned environmental issues. Is anybody at B&N tracking variables such as weather? Having left Boston for Tucson Monday, I can see how devices in one area might be more affected than others. This might also explain why some users see multiple failures, while others see none. A delivery truck that was left overnight during one of our sub-zero spells might explain a "cluster".
                • Re: Defective Nook GlowLight #2
                  FulltimeRVer

                  No trolling here.  

                   

                  I am on my third NSTG, and it has the "tear", just like the previous two that B&N replaced.  This last time they told me they were sending me a brand new unit, not a refurb.  It developed the tear after 20 days of use.

                   

                  The only thing that I do differently than most users is to use the hell out of it.  I read 2-3 books a week.

                    • Re: Defective Nook GlowLight #2
                      Mercury_Glitch

                      FulltimeRVer wrote:

                      No trolling here.  

                       

                      I am on my third NSTG, and it has the "tear", just like the previous two that B&N replaced.  This last time they told me they were sending me a brand new unit, not a refurb.  It developed the tear after 20 days of use.

                       

                      The only thing that I do differently than most users is to use the hell out of it.  I read 2-3 books a week.


                       

                      Odd, though usage shouldn't be a factor.  I've only read on my NSTG and I have never had any tear issues.

                       

                      I don't know what's causing these issues, but I don't think it's fair to say it's a device wide problem since they aren't as common as the posts here make them seem.  After all there are many people on these forums with NSTGs who haven't seen the issue, and many more who have never looked at the forum.

                       

                      I would almost suspect it was the care of the product, and I do not mean to point fingers I'm merely speculating based on my observations as to potential causes. 

                       

                      When you use your NSTG I presume you use the touch screen feature.  Are you applying any force or just genetly touching the screen?  I've seen many people poke their NST/Gs rather hard when really all it takes is a light tap with the pad of your finger.  The screens aren't pressure sensitive unlike other touch screens, notably many Pandigital devices.

                       

                      I can see where poking the screen like that would in time cause the built in sub screen that distributes the light to break. 

                       

                      Again I'm just trying to speculate reasons not to assign blame.  Were you talk walk in to my store I'd exchange your NSTG.

                        • Re: Defective Nook GlowLight #2
                          FulltimeRVer

                          Mercury_Glitch wrote:

                          FulltimeRVer wrote:

                          No trolling here.  

                           

                          I am on my third NSTG, and it has the "tear", just like the previous two that B&N replaced.  This last time they told me they were sending me a brand new unit, not a refurb.  It developed the tear after 20 days of use.

                           

                          The only thing that I do differently than most users is to use the hell out of it.  I read 2-3 books a week.


                           

                          Odd, though usage shouldn't be a factor.  I've only read on my NSTG and I have never had any tear issues.

                           

                          I don't know what's causing these issues, but I don't think it's fair to say it's a device wide problem since they aren't as common as the posts here make them seem.  After all there are many people on these forums with NSTGs who haven't seen the issue, and many more who have never looked at the forum.

                           

                          I would almost suspect it was the care of the product, and I do not mean to point fingers I'm merely speculating based on my observations as to potential causes. 

                           

                          When you use your NSTG I presume you use the touch screen feature.  Are you applying any force or just genetly touching the screen?  I've seen many people poke their NST/Gs rather hard when really all it takes is a light tap with the pad of your finger.  The screens aren't pressure sensitive unlike other touch screens, notably many Pandigital devices.

                           

                          I can see where poking the screen like that would in time cause the built in sub screen that distributes the light to break. 

                           

                          Again I'm just trying to speculate reasons not to assign blame.  Were you talk walk in to my store I'd exchange your NSTG.


                          I wholeheartedly agree: If this problem occurred with 10% of the units sold, these boards would be flooded with complaints.  This appears to be an infrequent but not rare defect.

                           

                          If I thought there were something that I am doing to cause the failure of three units, I'd stop doing it. But I don't treat it roughly, poke it with sticks, or use it as a coaster.  I seldom touch the middle of the screen, which is where the tears have shown up in all three.  

                           

                          Just the luck of the draw, I guess.

                          • Re: Defective Nook GlowLight #2
                            LarryOnLI

                            Mercury_Glitch wrote:

                            FulltimeRVer wrote:

                            No trolling here.  

                             

                            I am on my third NSTG, and it has the "tear", just like the previous two that B&N replaced.  This last time they told me they were sending me a brand new unit, not a refurb.  It developed the tear after 20 days of use.

                             

                            The only thing that I do differently than most users is to use the hell out of it.  I read 2-3 books a week.


                             

                            Odd, though usage shouldn't be a factor.  I've only read on my NSTG and I have never had any tear issues.

                             

                            I don't know what's causing these issues, but I don't think it's fair to say it's a device wide problem since they aren't as common as the posts here make them seem.  After all there are many people on these forums with NSTGs who haven't seen the issue, and many more who have never looked at the forum.

                             

                            I would almost suspect it was the care of the product, and I do not mean to point fingers I'm merely speculating based on my observations as to potential causes. 

                             

                            When you use your NSTG I presume you use the touch screen feature.  Are you applying any force or just genetly touching the screen?  I've seen many people poke their NST/Gs rather hard when really all it takes is a light tap with the pad of your finger.  The screens aren't pressure sensitive unlike other touch screens, notably many Pandigital devices.

                             

                            I can see where poking the screen like that would in time cause the built in sub screen that distributes the light to break. 

                             

                            Again I'm just trying to speculate reasons not to assign blame.  Were you talk walk in to my store I'd exchange your NSTG.


                            I suspect this as well.

                             

                            That one person has the issue with three successive units, and others don't get it at all leads me to think that it is something environmental.

                             

                            As Mercury_Glitch wrote, but after 30+ years in IT I've learned that when the same person keeps on having the same recurring problem (be it hardware or software), it's time to look at environmental issues (the user being included as part of the environment).

                             

                            I had the N1E for almost two years and never had the page button crack issue. I gave it to my wife after getting an iPad and she cracked the buttons in less than a month.

                             

                          • Re: Defective Nook GlowLight #2
                            Ya_Ya

                            FulltimeRVer wrote:

                            No trolling here.  


                            I don't think anyone suggested that you were trolling.

                             

                            The obvious troll is the poster with seven posts, all in the last four hours, all with the exact same nearly incoherent complaint.

                             

                            However, your reaction is interseting.  Very interesting. 

                          • Re: Defective Nook GlowLight #2

                            Mine did the same thing after 6 months.  Developed a 6mm 'tear' which the lights streams thru. It was not dropped, just developed from normal use. I am pissed!

                              • Re: Defective Nook GlowLight #2
                                Mercury_Glitch

                                Tsunami767 wrote:

                                Mine did the same thing after 6 months.  Developed a 6mm 'tear' which the lights streams thru. It was not dropped, just developed from normal use. I am pissed!


                                 

                                you are covered under the 1 year warranty for this, just call up CS or go to a BN.  Sure it sucks, but at least they are replacing the defective ones.

                                  • Re: Defective Nook GlowLight #2
                                    roustabout

                                    Did the trade last week with the GFs device, and picked up the extended warranty at the same time - I'm not sure if the standard warranty on a replacement is 1 year from replacement or 1 year total coverage, but my impression is that it's a total of 1 year, so we wanted to have the extension dialed in. 

                                     

                                    The staff were just fine, obviously a hardware fault, and by going to a BN shop we got a brand new unit rather than a refurb.  That may have been luck of the draw, but it seemed like standard practice at our BN. 

                                • Re: Defective Nook GlowLight #2

                                  Hello there adgower!

                                  I know that this is on a completely unrelated note, given the content of this thread.. but might I ask what your sister thought of the Glowlight? I'm a medical student as well, and as I am contemplating purchasing my first e-reader, I would like to know whether it would be a worthwhile investment, especially in the light of the screen issue (I'm also considering a kobo glo or a sony prs t2 you see).

                                  Would very much appreciate your thoughts,

                                  much obliged,

                                  Red.

                                    • Re: Defective Nook GlowLight #2

                                      I posted earlier in the thread with a hole in the screen, it began to run across the screen which was bad to read through when the light was on.  I had purchased the extended warranty so I took it into my local B&N and the sales lady was very nice, I had my original receipt and she came out with a new one in 10 minutes. I realize some have had to return more than one unit so I am keeping my fingers crossed and being even more careful with it.

                                       

                                      I think it is a great device and I love reading in bed with the light.  I want to stay with the Nook and see that Paperwhites and now Kobo Glo have similar issues with angry customers complaining.  I guess the tech needs more work and if they release a newer model, I will check into it.  For the money, it has been worth it for me.

                                        • Re: Defective Nook GlowLight #2

                                          I'm on device #4 right now. My original device developed the tear in the screen protector causing the light to shine through about 6 months after I had the device. I got two refurbished nooks, both got the tear within a monht of use. I asked for a brand new device instead of a refurbished one and two weeks later, yesterday, the tears showed up again.

                                           

                                          I'm done with B&N and I'm going to Amazon or Kobo, the only other options.