9 Replies Latest reply on Mar 28, 2014 4:46 PM by TXAnnie

    Nook with Glowlight Battery Problem

    Hypatia1

      I have had my glowlight for a couple of months. About a week ago I turned it on and got the low battery warning - I though it was a fluke (typically I was recharging after a couple of weeks when it showed around 50% charge. However, last night I got the 5% warning again after about 4 hrs of reading/250pages since I last charged. I am trying powering it down completly in case there is some sort of runaway process but several hours of use doesnt sound like typical battery usage to me - anyone else having problems or do I have a dud....

        • Re: Nook with Glowlight Battery Problem
          keriflur

          Do a search for N2E battery issues.  There's lots of advice in the forums on the issues that can come up and how to deal with them.

          • Re: Nook with Glowlight Battery Problem

            Mine had the same problem of not holding a charge and discharging when totally powered off. After three weeks of this, I contacted BN Support and they are sending out a replacement Nook-Glow. My Kindles have never had this problem.

             

            Call support and request a replacement to be mailed to you.

            • Re: Nook with Glowlight Battery Problem
              Mercury_Glitch

              Have you changed the brightness of the glowlight?

               

              I had turned mine all the way up to show a friend how bright it could get and forgot to adjust it back down to where I could still easily read with it in total darkness.  Having it at max illumination -eats- the battery VERY quickly.  It's also worth mentioning that you really don't need to have the brightness that high to read with the glowlight.

               

              Of course if you don't have the glowlight on, nor wifi, and you're still having battery issues you should call support.  I would suggest not bothering with the stores, not because they people in them aren't helpful (they're very helpful, and do their best), but because a lot of stores may not have devices they're allowed to exchange. 

                • Re: Nook with Glowlight Battery Problem
                  Hypatia1

                  Thanks to everyone for all the suggestions - I wasn't using the glowlight at the time but did have wifi on... After powering off it looks like things might be behaving ok (1% change in day with glow, wifi off and not reading, 5% loss when read for a couple of hours without glow, wi-fi) ... but I am going to keep logging reading time/battery usage for a bit (especially with wi-fi on) in case there is some threshold after which I loose battery rapidly. I also noticed (because I am going to settings a lot) that the storage used info seems off... I have about 80 books loaded but it says I have only used 2% of my storage....

                    • Re: Nook with Glowlight Battery Problem
                      keriflur

                      Hypatia1 wrote:

                      Thanks to everyone for all the suggestions - I wasn't using the glowlight at the time but did have wifi on... After powering off it looks like things might be behaving ok (1% change in day with glow, wifi off and not reading, 5% loss when read for a couple of hours without glow, wi-fi) ... but I am going to keep logging reading time/battery usage for a bit (especially with wi-fi on) in case there is some threshold after which I loose battery rapidly. I also noticed (because I am going to settings a lot) that the storage used info seems off... I have about 80 books loaded but it says I have only used 2% of my storage....


                      Are they downloaded books or sideloaded books?  The storage used shows your space for sideloaded books, but the downloaded books go to a hidden partition, and there is currently no way to see how much of that storage is used/available.

                    • Re: Nook with Glowlight Battery Problem

                      Appropriate 'Wheel of Time' quote!

                       

                      I have a Nook Glowlight that is 2 days old.  It died after a couple of days of pretty heavy use with the glowlight (50%) and wireless on.  That doesn't seem right, based on B&N's claims.  Even if it is, mine showed 90% battery remaining when it happened.  I plugged it into my computer.  I'll see what happens after it is fully charged, again.

                    • Re: Nook with Glowlight Battery Problem

                      small piece of advice for everyone... The first three or four charges, let it fully discharge and charge fully before using. The battery needs to be calibrated to properly show battery drain...

                      • Re: Nook with Glowlight Battery Problem
                        sskidd1143

                        After less than a week, my Nook Gloe froze up and I can't use it. I'm gong to TRY to take it back.but not holding out hope since reading about problems with B&N.