3 Replies Latest reply on Jun 27, 2014 5:45 PM by Lawrence23

    windows 7 laptop won't recognize my brand new nook simple touch

      I've tried plugging it into all 3 of my usb drives and the nook will charge but does not go into USB mode. It does not show up as a drive or device when I go to "computer" and does not pop up as a device I can even eject in the taskbar. The ONLY place it does show is when I go to "control panel", "hardware & sound",  "devices & printers". It is listed under unspecified, model = nook, category = unknown. If I right click on it the only options I have are: create shortcut, troubleshoot & properties. Clicking troubleshoot just tells me it couldnt identify the problem. I've tried to "add a device" and it searches but never finds that anything is plugged in.  I've rebooted both the nook & the laptop but still nothing. Other things connected to the same usb ports work fine.  I tried connecting to my husbands laptop and it went right into usb mode perfectly.  HELP.

        • Re: windows 7 laptop won't recognize my brand new nook simple touch
          bklvr896

          Sowy wrote:

          I've tried plugging it into all 3 of my usb drives and the nook will charge but does not go into USB mode. It does not show up as a drive or device when I go to "computer" and does not pop up as a device I can even eject in the taskbar. The ONLY place it does show is when I go to "control panel", "hardware & sound",  "devices & printers". It is listed under unspecified, model = nook, category = unknown. If I right click on it the only options I have are: create shortcut, troubleshoot & properties. Clicking troubleshoot just tells me it couldnt identify the problem. I've tried to "add a device" and it searches but never finds that anything is plugged in.  I've rebooted both the nook & the laptop but still nothing. Other things connected to the same usb ports work fine.  I tried connecting to my husbands laptop and it went right into usb mode perfectly.  HELP.


          If it connects to your husband's laptop but not yours, it's most likely some issue or setting your laptop. 

           

          I would first make sure that I had installed on updates on my laptop.  I'm not sure what other information to offer, however, you should search the boards because I've seen other posts on this subject.

           

          BTW, I had this happen with my camera earlier this week.  I'm not recommending this since I don't know the impact it would have on a Nook, but what worked with the camera was to go into device manager and uninstall the camera.  Then when I connected the camera, Windows found and it worked fine after that.  I don't know if that's a option with the Nook or what impact it would have.

            • Re: windows 7 laptop won't recognize my brand new nook simple touch
              gstone

              bklvr896 wrote:

               

              BTW, I had this happen with my camera earlier this week.  I'm not recommending this since I don't know the impact it would have on a Nook, but what worked with the camera was to go into device manager and uninstall the camera.  Then when I connected the camera, Windows found and it worked fine after that.  I don't know if that's a option with the Nook or what impact it would have.



              That's pretty much S.O.P. in Windows for any hardware device that develops a driver issue.

               

              You can uninstall just about any device in Windows and on the next boot if the device is still attached Windows will re-install the driver.

            • Re: windows 7 laptop won't recognize my brand new nook simple touch
              Lawrence23

              I had the same problem. Nook was charging but my computer wasn't recognizing it. Searched the threads and came across a comment by someone that said they tried a different USB cable and it worked for them. I switched my USB cable and my Windows 7 32 bit computer recognized my Nook Simple Touch immediately.