8 Replies Latest reply on Apr 22, 2013 12:17 PM by thekozdrons

    Non-responsive Touchscreen!

      My Nook Simple Touch's screen doesn't respond at all. I can use the power button to turn prompt the "Power Off" notification, but from there I cannot select an option. The "N" button on the face of the Reader also pulls up my Navigation bar but I cannot select it with the Touchscreen. Can I reset it somehow? Or is there another fix?

        • Re: Non-responsive Touchscreen!

          Others who have had a similar problem say if you continue to hold the power button on the back it will reset. Good luck.

          • Re: Non-responsive Touchscreen!

            MacFlash's suggestion to soft-reboot the Nook only works some of the time. My Nook did not respond to multiple attempts to use this solution. Searching B&N support articles also returned this answer, but unfortunately nothing more informative or comprehensive.

              • Re: Non-responsive Touchscreen!
                geertm

                angin-segar wrote:

                MacFlash's suggestion to soft-reboot the Nook only works some of the time. My Nook did not respond to multiple attempts to use this solution. Searching B&N support articles also returned this answer, but unfortunately nothing more informative or comprehensive.


                If a reboot does not work, than the battery of your NST is probably low (an e-ink screen does not need power to show a picture. Often when people thing think their NST is frozen, it just has no power).

              • Re: Non-responsive Touchscreen!

                I also had an unresponsive touchscreen.  I tried restarting it by holding the power button for 20 seconds.  I did this multiple times and it did not work.  I fully charged it and it did not work.  Then I read a post where the person used a dry Qtip and went around the edge of the screen several times and it worked!  I finally was able to unlock it.  Thanks for the suggestion!  I have no idea why it worked but it is worth trying if you are having the problem.  Also I was running on the new software update when it froze.