10 Replies Latest reply: Sep 4, 2012 6:35 PM by Charles-R

    preorder not available on Nook Android app

      Hi,

      I preordered a title, which is now available.  However when I tap "download" in my Library, it says 'this title is a pre-order item and is not yet available for download"  I have tried archiving and unarchiving, and that did not work. 

       

      HELP!

       

        • Re: preorder not available on Nook Android app
          geertm

          wyomama wrote:

          Hi,

          I preordered a title, which is now available.  However when I tap "download" in my Library, it says 'this title is a pre-order item and is not yet available for download"  I have tried archiving and unarchiving, and that did not work. 

           

          HELP!

           


          Login to your B&N account on the B&N website, and go to your B&N library to check if the book is indeed available for download in your library. It probably is not available yet.

          • Re: preorder not available on Nook Android app

            I'm having the same problem as wyomama - in this case it's 2 books that should be available.  Reamde by Neal Stephenson and After the Battle of Starship Hill by Vernor Vinge.  The Android App is version 2.7.2.12 installed on a Xoom.  I can download the books to my PC but I want them on the Xoom.  I tried to sideload them to the Xoom but it won't recognize them that way either.

            • Re: preorder not available on Nook Android app

              hey wyomama i just got it to work on my Xoom.  i went to settings and cleared the data on the B&N Nook App. I had to re-sign into my account but now the book is available.

              • Re: preorder not available on Nook Android app

                I had the same problem with Son of Neptune. I had signed out of the app and signed back in. This allowed me to download the book, but I had to download all my other books, too.  But, it happened again for 2 other titles. Star Wars Riptide and The Color of Magic. I did the clear data and that worked, but I am worried that I am going to have to do this again when my next pre-ordered title becomes available.

                • Re: preorder not available on Nook Android app
                  SporkWitch

                  Getting the same issue with the new Anita Blake novel, "Kiss the Dead," on my Xoom.  Will try the listed workaround when I get home, but this definitely needs attention and a fix, because my internet sucks, and redownloading all my books is a massive pain in the ass.

                    • Re: preorder not available on Nook Android app
                      romsfuulynn

                      A workaround for getting the preorders once they are available  is that rather than signing out and signing back in (which erases all your books) you can uninstall and reinstall the app.  When you sign back in to the reinstalled app, all your old books will still be there and you can download the new ones.  Almost none of the tech support people know this and they still give you the wrong information.

                       

                      I really don't want to redownload the 800 I want to keep active every week!!!

                       

                      But I wish they would fix the app. (Kindle preorders don't have this problem in the Kindle app. but I don't like the Amazon ecology - B&N may drive me to it yet.)

                       

                       I received a message yesterday from B&N STILL with the wrong information

                      Here is my response with the correct information.

                       

                      Mike
                      PLEASE READ ORIGINAL MESSAGE!!!!

                      Your advice is WRONG

                      I own about 1000 (one THOUSAND) Nookbooks.(about 200 archived)

                      I have about 60 or 70 preorders.(I usually have something between 2 and 5 books become available a week.)

                      If I uninstall and reinstall the software (which is burdensome, and what I am complaining about) at least the 800 I have downloaded onto my tablet and phone stay there and are still available when I sign in to my reinstalled application.

                      If I were to do what you suggest, I would have to REDOWNLOAD 800 (EIGHT HUNDRED) books every week.

                      PLEASE FIX THE APPLICATION!
                      There are a lot of complaints on the apps fourm.

                      (WRONG INFORMATION STILL BEING SENT)

                      At 10:06 AM 7/5/2012, you wrote:

                      Dear Customer,


                      Thank you for your email on the about downloading pre-ordered NOOK
                      Books.

                      You do not have to re-install the NOOK for Android application everytime
                      you try to download a pre-ordered NOOK Book. Simply refresh the NOOK for
                      Android Library by signing in and out of the application.

                      Please follow these easy steps:

                      ? Open NOOK for Android by tapping on the NOOK icon.
                      ? If you are not already signed in, select the Sign In option.
                      ? After you sign in, tap Menu on the bottom of your Android.
                      ? Select the Log Out option and tap to Confirm.
                      ? Sign back in to the NOOK application using your registered email
                      address and password for your BN.com online account.

                      We hope you find this information helpful.  If you require further
                      assistance, please call 1-800-THE-BOOK (1-800-843-2665), Monday through
                      Friday from 8AM to 11PM EST, Saturdays and Sundays 9AM to 11PM and
                      select option 2 for NOOK Support.

                      Sincerely,

                      Mike
                      Customer Service Representative - Digital Support
                      Barnes & Noble
                      http://www.bn.com/
                      Visit our NOOK Support site for the latest updates and downloads at:
                      http://www.barnesandnoble.com/nook/support/

                       

                    • Re: preorder not available on Nook Android app
                      lanlynk

                      I have an Android tablet with the Nook app on it. Same problem with a couple of pre-orders I had.

                       

                      I went into the Nook/Contents folder, chose Select All, copied all my downloaded books and pasted them in a different folder elsewhere. Then I signed out and signed back in with the app, closed it. Finally, I retrieved my copied books, and pasted them back into the Nook/Contents folder. When I opened the app after that, it recognized the books, and I didn't have to download them again.

                       

                      This is still an annoying workaround, but wasn't as time consuming as uninstalling/installing the app itself or clearing data and downloading books again. (If you don't have extra room to copy the books to another folder, just cut them instead.)