5 Replies Latest reply on Jun 7, 2013 8:25 PM by mc-reader

    Nook for PC won't sync

    twomaddogz

      I've downloaded Nook for PC onto my computer running Windows 7 and have been unable to sync My Library.  I've clicked the "sync" arrow and while it seems to run the process, it doesn't actually pull any books into My Library.  I've also uninstalled and reinstalled the Nook for PC software.

       

      The Nook for PC Log shows these errors:

      2010-12-30 06:14:14.00299000 ERROR [ClientApi.cpp:60] ==============================================
      2010-12-30 06:14:27.00249000 ERROR [XMLParser.cpp:187] Category:CLIENTAPI, Action:XMLParser::errorEncounteredSAX, Message:smileyfrustrated:AX parsing error. Invalid XML.
      2010-12-30 06:15:02.00013000 ERROR [ClientApi.cpp:107] BNClient::smileytongue:roduct:3
      2010-12-30 07:43:30.00815000 ERROR [ClientApi.cpp:60] ==============================================
      2010-12-30 07:43:40.00568000 ERROR [XMLParser.cpp:187] Category:CLIENTAPI, Action:XMLParser::errorEncounteredSAX, Message:smileyfrustrated:AX parsing error. Invalid XML.
      2010-12-30 07:43:50.00262000 ERROR [XMLParser.cpp:187] Category:CLIENTAPI, Action:XMLParser::errorEncounteredSAX, Message:smileyfrustrated:AX parsing error. Invalid XML.
      2010-12-30 07:50:56.00253000 ERROR [XMLParser.cpp:187] Category:CLIENTAPI, Action:XMLParser::errorEncounteredSAX, Message:smileyfrustrated:AX parsing error. Invalid XML.

      Has anyone experience similar problems or have suggestions as to how to resolve this?

       

      Thanks!

        • Re: Nook for PC won't sync

          anyone?

           

          I don't have those error logs, but judging by the description, I have the same problem. No books appear in my Library, though they have been downloaded, and Nook does seem to be syncing.

            • Re: Nook for PC won't sync

              go to settings > account settings > sign-out then sign back in

               

              Note: make sure you have an internet connection

                • Re: Nook for PC won't sync
                  Haleakala_LKB

                   


                  4yesh4 wrote:

                  go to settings > account settings > sign-out then sign back in

                   

                  Note: make sure you have an internet connection


                   

                  I was having a problem getting my books to show up on my PC, so went into account settings and saw I was not signed in to the account at all. So entered info and got the following error message:

                  "We are experiencing technical difficulties at this time - please try again later (Sign in: 1003)"

                   

                  Is this ACTUALLY likely to resolve itself in a short time?

                   

                  LisaB

              • Re: Nook for PC won't sync

                After 5 months of successful use, I had the same problem suddenly develop last week as well as some other weird permutaions. I also run Nook for PC on a Windows 7 machine (home wireless network). I uninstalled & reinstalled the Nook for PC program several times, but the computer wouldn't sync with my web account and display the 200+ books in My Library,  It insisted that I had 0 books.  After spending an hour on the phone with a CS Rep, I made a change to my Windows Firewall Settings.and suddenly all of My Library appeared and successfully re-downloaded itself, including the new book that I had bought while trying to make the stupid thing work. Try this to see if it helps you too, 

                 

                In Windows 7 go to the Windows Firewall section under System and Security in the Control Panel. In the left column click on 'Allow a program or feature through Windows Firewall'.  In the new window, click on the Change Setting button and then scroll down the list of programs until you find Nook for PC.  Make sure that BOTH columns are checked for the Home/Work (private) and Public, and then click OK.  it was after I added the tick in the Public column that my Nook for PC suddenly started to work when I re-opened the program again.

                 

                So far, so good anyway.  Good Luck!

                 

                Ruby21

                  • Re: Nook for PC won't sync
                    mc-reader

                    To Ruby21 - thank you for the Windows 7 instructions to change firewall settings.  I followed your directions and then restarted my computer and now Nook for PC is working properly.  Funny thing, though, the Nook for PC wasn't even listed in my list of allowed programs; so I clicked on the button in the lower right corner of the window that listed allowed programs.  This button said "add another program" and it took me to the list of programs I have on my computer.  I clicked on Nook for PC and it was added to the firewall list.  Again, thank you.  I would not have thought about doing this.

                     

                    Mary

                    aka mcreader