7 Replies Latest reply on Aug 4, 2011 6:48 AM by Strayer

    Tell the publisher......

    suzatm07

      Before BN changed their online bookstore format you were able to click on a button to let the publisher know that you would like to see a book in ebook form.  After the format change to the online bookstore, I can no longer see the button.  I sent an email to customer service inquiring and this is the response I received:

       

      "We have checked the problem and the "Tell the Publisher" link is
      actually working just fine.

      We know that NOOK Book enthusiasts are eager to see more and more titles
      in digital form, and we're adding them on a daily basis -- so if you
      don't see a title you're interested in, please check back often.

      Also, we invite you to click on the link "Tell the Publisher You Want
      this In NOOK Book Format" under the title you would like to see in
      digital format to notify the publisher instantly.

      Ultimately, it's the publisher's call whether to offer a title in
      digital format. Sometimes, publishers decide not to offer an digital
      version, even if (or especially if) a book is popular in print. For this
      reason, some very popular books and series are not yet available. But we
      are committed to bringing you the best selection of NOOK Books anywhere.

      We hope you find this information helpful and invite you to visit us
      often at www.bn.com to see our latest selections."

       

       

      Is there anyone who CAN see this publisher link when they are in the online BN bookstore?



        • Re: Tell the publisher......

          I haven't found it either.

          • Re: Tell the publisher......

            It is present if you are using Internet Explorer as your browser (not my browser of choice). It does not appear in Firefox or Chrome.

             

            I used Allen Drury's "Advise and Consent" as an example.

              • Re: Tell the publisher......
                bklvr896

                PBReilley wrote:

                It is present if you are using Internet Explorer as your browser (not my browser of choice). It does not appear in Firefox or Chrome.

                 

                I used Allen Drury's "Advise and Consent" as an example.


                Well, maybe I'm just blind but I'm not seeing it even in IE.  Where exactly do you see it?

                 

                I tried using the option in Chrome to see the page in a IE based tab, still don't see it.

                 

                I did look at the source code for the page and there's code for it, but something is preventing it from displaying.

              • Re: Tell the publisher......

                Just another Nook user stating that the feature on the B & N website -- the button to let the publisher know that you would like to see a book in ebook form -- doesn't show up for me either.  Bring it back and quit giving BS answers to.  This isn't a hard change to make to the website -- the only thing I can come up with is their interfaces or connections to all of these publishers when someone presses the link doesn't work.  Just figure it out already.

                • Re: Tell the publisher......
                  ilovepooh

                  I used to be able to see & use the tell the publisher link, but it's no longer there.  These posts are from 2009 and 2010, and I purchased my nook in Sept 2010 and was able to use the tell the publisher link until about 5 months ago or so.  This makes me wonder if use of the link is limited to a period of time or a certain number of uses.  I've tried it in Firefox, Internet Explorer 8 & 9.  It all looks the same without a link.

                   

                  I also emailed B&N and received the same email you did and when they said to use the link, I asked if they had even read my email.  I then received a second canned email, which one of you has also received - that they would notify the appropriate people. 

                   

                  I wish they would give a straight answer and just tell us we've used up our allotment or whatever the deal is.

                    • Re: Tell the publisher......
                      bklvr896

                      ilovepooh wrote:

                      I used to be able to see & use the tell the publisher link, but it's no longer there.  These posts are from 2009 and 2010, and I purchased my nook in Sept 2010 and was able to use the tell the publisher link until about 5 months ago or so.  This makes me wonder if use of the link is limited to a period of time or a certain number of uses.  I've tried it in Firefox, Internet Explorer 8 & 9.  It all looks the same without a link.

                       

                      I also emailed B&N and received the same email you did and when they said to use the link, I asked if they had even read my email.  I then received a second canned email, which one of you has also received - that they would notify the appropriate people. 

                       

                      I wish they would give a straight answer and just tell us we've used up our allotment or whatever the deal is.


                      There's a problem with the website and for some reason, the link is showing.  If you look at the code for the site, you can find that the tell the publisher links seems to be in there, but for some reason, it isn't displaying.  Whether it's intentional or not is hard to tell.  I didn't spend a lot of time trying to decipher all the code to see exactly what was happening.

                       

                      I do know from my experiences in maintaining websites, that a change to a webpage can affect something totally unrelated, and then it becomes more difficult to figure out what is causing it and how to fix it.  Kind of like the time I bought a wireless mouse and keyboard at the same time as I purchased a new monitor.  My screen saver/monitor power functions stopped working.  I messed with the external monitor settings for days until I figured out it was actually the wireless receiver for the keyboard causing the problem.  And I only stumbled on that because I decided to return the wireless keyboard.

                       

                      But, B&N is really bad at communication also, it would be nice if they at least acknowledged the issue and that they were working on it.