7 Replies Latest reply on Aug 10, 2011 7:26 PM by Tio

    Problem with iPad app

    Aminojaku

      2 of the books in my library will not download. When I try to download them I get a popup with a single "OK" button and the text "Download". The other books downloaded just fine. Thanks.

        • Re: Problem with iPad app

          @Aminojaku,

          Can you PM me the specifics (eBooks)...?

           

          Your Admin.,

          Michael-V

          • Re: Problem with iPad app
            roblef

            I'm having the same problem here. I only get the synopsis on the iPad after I click download. I've deleted the ibook and redownloaded it, with the same result. Any ideas?

              • Re: Problem with iPad app

                @roblef,

                Please PM me your account email and a contact phone number so that we  can reach out to you.

                 

                Your Admin.,

                Michael-V

                  • Re: Problem with iPad app

                    I was wondering whether anyone else is having problems today with the B&N eReader.  Mine started trying to update my library (I had just inputed the latest Free eBook code from the in-store coupon, for Week 5), while I was in the middle of THE PASSAGE.  The eReader tried updating for several minutes, but failed. Now I don't have access to any of my eBooks--none of them are showing up in my eReader library. Nor can I access them through My Account on the website.

                     

                    I wasn't sure if this was a systemwide B&N problem at the moment. Any help or information, or an estimate of how long this problem will last, would be greatly appreciated.  Thank you.

                • Re: Problem with iPad app

                  i have the same problem wth my app it wont let me download several of my books. I have tried multiple times to download them but a pop-up keeps saying i havent unlocked my credit card or its expired which neither of them are correct. It is very frustrating.i

                    • Re: Problem with iPad app

                      Is there a fix for the "unlock credit card is expired" problem?  I have the same problem with the Android app I just installed on my Moto Droid.  I checked my accound at BarnesandNoble.com and there is a default card selected, anything else I can do? 

                       

                      Um, never mind, at least for my part.  I added another credit card to my account, switched the default to that and am now able to download with the Android app.  Weird.

                    • Re: Problem with iPad app

                      I am having a Problem with one book on my ipad, and only one book.  While it's downloaded, it will not open, and every time I try to open it, it takes me back to the nook library.  Anyone have any ideas?