Jack and Cindy were a happily married couple. She was an elementary school teacher. He was an aspiring children’s book author. They had the perfect life together, until the day they decided to kill themselves.
Suicides, by their very nature, tend to head directly into the afterlife.
Jack and Cindy’s souls never arrived.
Grim Reapers are real. They are governed by the Council of Reapers. Reapers are responsible for the capture and containment of dead souls that refuse to or cannot move on to the afterlife.