You're preaching to the choir here. This is a user-supported forum. If you want PubIt! to hear you, you must contact them directly. Those few who have managed to get a reply are usually met with "we didn't know a problem existed" kinds of messages. Ergo, PubIt! doesn't appear to monitor this forum.
One forum member reported that they tried to contact PubIt! through B&N and was told that the PubIt! staff is very small. The PubIt! employees are probably just as frustrated as us.
Ultimately, it's B&N, the owner of PubIt!, who is responsible and needs to provide the necessary resources to fix things.
Kind regards, David