First, look to see how easy it is to find your books on Barnes. Do a search and see if they even come up. Make sure your books are properly tagged.
Sales have been slow on Amazon this month. On B&N they've almost been nonexistent. I've had an unusual number of zero sales days on B&N lately.
Hopefully, B&N will check its reporting programs and update us all on what is going on. The problem with B&N not keeping writers updated is that it makes B&N look like they're hiding something. They may be hiding nothing at all and sales may just be very, very slow. If that's the case, regular updates about how B&N is acting to improve/increase sales, provide more marketing tools, etc. would be welcome and would make writers feel like they and B&N were in the same boat.
Without regular updating/checking of programs/ responding to concerns - in other words, without a highly qualified, full time Pubit staff - B&N puts itself in the position of looking complicit in some sort of nefarious doings. All of that gets prevented by open communications/full disclosure/speedy responses to issues or problems.
Is Microsoft monitoring its new investment? If so, I hope they see this and work to help B&N fix what has been a persistent problem....... Micro-money or not, the Nook platform won't grow if it doesn't nurture its publishing platform!!