Hello, I have two books loading / loading / processing via pubit. I have called the 1-866-597-9863 number, they told me to email email@example.com . Can anyone tell me when "processing" stops. I was told I would have an answer in 24 hours. Kindle / Amazon loaded no problems. So the format is correct. The books are on sale on B&N paper back but need the eBook . How long before it gets escalated, and who is the next person to contact?