The best thing is to make sure you get the confirmation email and then follow the link to put the information in. If you don't get the email then you need to call customer service.
This same problem happened to me with the same magazine twice. On both occassions, I called the 800 number and had to argue with overseas customer service people who could not seem to grasp my issue. I asked to speak to a supervisor in the US. The supervisor made sure that my account information was entered in the system. Both times, they suggested that I cancel the subscripton, re-subscribe and wait for the confirmation email. The 1st time this resulted in a 2nd charge. I rejected this the 2nd time because I did not want a 3rd charge. The supervisor sent me a gift card to compensate me for the charges because they could not process a refund without cancelling the subscription.
I too wrote to customer service about the problem and got a laughable email very similar to yours.
Just take heart and don't pull your hair out just yet. This is not a unique situation and it can be resolved. It may just take about an hour on the phone.
- go to bn.com
- Click on "My Nook" on the top right of the website
- Go to Magazines in My Library
- Under the title of the magazine it will say in bold "Get it Free (Active Print Subscribers), click on that text and it will take you to the page to verify your print subscription. This is the same link that would come in the email.