7 Replies Latest reply on Dec 27, 2011 12:54 PM by TraceyRenfro77

    Unsubscribe from Magazine or Newspaper during trial?

      Hi, I'm sure this is probably just a click away, but I can't figure out where to click.  I have a newspaper that I would like to cancel during the 14 day trial, but when view orders, it shows as pending, not charged yet, but I don't see any way to remove it.  Any help or pointers to a previous post on this topic would be greatly appreciated!

       

      Also, can you do this from your Nook Color?

       

      Thanks!

      David

       

        • Re: Unsubscribe from Magazine or Newspaper during trial?

          Apparently I was going down the wrong path.  Going from the order menu was wrong, I was able to unsubscribe with the following process:

           

          1. log in to BN.com

          2. Select "My Account" from the upper right of the screen.

          3. Scroll down to the Digital Management section and click "Manage Subscriptions"

          4. Select "Cancel Subscription"

           

          Couldn't be any easier once I found the correct spot of the web site.

           

            • Re: Unsubscribe from Magazine or Newspaper during trial?

              Hello! the steps you gave are very helpful but i do have a question. the first is did you have to wait a whole hour for the request to be processed? also, as a side note, i have tried several times to unsubscribe but everytime i go back it still has me as being subscribed to it. I think i've tried to unsupscribe three seperate time. Any help would be much appreciated. thank you!

                • Re: Unsubscribe from Magazine or Newspaper during trial?

                  It has taken up to 24 hours to react, in my case.  Usually it's just a few hours though.  Certainly much faster than stopping a paper subscription!  :smileyvery-happy:

                   

                  One thing I noticed about canceling subscriptions...a) they let you keep the free issues plus any that may have downloaded during the non-free period, and b) they quickly refund the monthly subscription price if you cancel before all the issues for that month have been released.  I could swear that they gave me more money back for Star than I actually paid in the first place!  It took like a day to get the email about the refund, but by that time my bank had already received it.

                • Re: Unsubscribe from Magazine or Newspaper during trial?

                  Thanks so much for help, made unsubscribing so easy, thought there would probably just be an app for that but apparently not but your directions made it easy/peasy, thanks for sharing...

                • Re: Unsubscribe from Magazine or Newspaper during trial?

                  Exact same issue. Even a call to customer support did not fix it for me. This is extremely uncool. Digital download should make stuff like ordering and canceling subscriptions MORE convenient... this is a trainwreck, IMHO.