1 2 3 First Previous 33 Replies Latest reply on Feb 2, 2014 4:32 PM by BooksOnTheKnob

    Fictionwise shutting down--books can be transferred to NOOK Library

      Some of you may already know this, but Fictionwise will stop selling books on December 4, 2012.

       

      http://www.fictionwise.com/BN-Transition-FAQ.htm

       

      From the FAQ:

       

      Q1: Why is Fictionwise shutting down?

      Fictionwise, comprised of several eBooks retail websites including Fictionwise.com, eReader.com and eBookwise.com ("Fictionwise Websites") is in the process of winding down its operations. Over the past three years there has been a significant decrease in demand for many of the eBook formats that the Fictionwise Websites sell. In contrast, the eBook format supported by Barnes & Noble--ePub--is growing in popularity.

       

      Q2: What does the transfer option to a NOOK® Library at Barnes & Noble mean for me? How do I set up a BN.com account?

      During the month of November, you will receive an email from Fictionwise Websites with instructions on how to opt-in to have your Bookshelf transferred to a BN.com NOOK Library. Once transferred, most of your eBooks in your Bookshelf should appear in your NOOK Library. See Question 10 below.

      With your NOOK Library, you will have access to an expansive and ever-growing eBookstore. You can read NOOK Books on NOOK's free mobile app for your iOS or Android smartphone or tablet, NOOK® for Windows 8 PC or Tablet, as well as reading your eBooks with your PC/Mac web browser, or on the award-winning NOOK® devices.

       

      Q3: When is the last day that I can access my Fictionwise Websites Bookshelf?

      The Fictionwise Websites will continue selling eBooks until December 4, 2012. After December 4, 2012, you will no longer be able to purchase eBooks at the Fictionwise Websites. From December 4, 2012 to December 21, 2012, U.S. customers will still have the ability to download content from your existing Bookshelf. From December 4, 2012 to January 31, 2012, customers outside the U.S. will still have the ability to download content from your existing Bookshelf.

      * After December 21, 2012, Fictionwise.com bookshelves will no longer be available in the US.

      * After January 31, 2013 Fictionwise.com bookshelves will no longer be available to customers outside of the US.

       

      See the link above for more information.

       

        • 1. Re: Fictionwise shutting down--books can be transferred to NOOK Library

          Got the email, clicked the link - waiting for the code and instructions.  Adding 989 fictionwise books and 589 ereader books will be interesting.  I've got about 1300 Ereader books.  Also hearing very dire early numbers transferring, and the total list of titles that won't transfer is distressingly long.

          • 2. Re: Fictionwise shutting down--books can be transferred to NOOK Library

            I clicked the submit button and received an error saying, "your email doesn't match our records." Anybody else encounter the same problem? Something tells me this isn't going to be a smooth transition.

            • 3. Re: Fictionwise shutting down--books can be transferred to NOOK Library
              cgsmom

              What are we supposed to do if the link says that my email address is not valid? It is the same address that my Barnes & Noble account uses.  Some answers from Barnes & Noble would be appreciated.

              • 4. Re: Fictionwise shutting down--books can be transferred to NOOK Library
                javabird
                cgsmom, did you use a different email address with Fictionwise?
                • 5. Re: Fictionwise shutting down--books can be transferred to NOOK Library
                  cgsmom
                  No, I have the same email address on my Fictionwise account as my Barnes & Noble account. I followed the link in the email I received from Fictionwise.
                  • 6. Re: Fictionwise shutting down--books can be transferred to NOOK Library

                    Has anyone actually recceived any transfered books? The FAQ is a little unclear about how that actually happens.

                     

                    I did get an e-mail from BN suggesting that my transfer would begin sometime after November 19, but even that seemed a little vague.

                    • 7. Re: Fictionwise shutting down--books can be transferred to NOOK Library
                      RHWright

                      gobasso wrote:

                      I clicked the submit button and received an error saying, "your email doesn't match our records." Anybody else encounter the same problem? Something tells me this isn't going to be a smooth transition.


                      I also got this error, directly using the link provided in the email.

                       

                      Trying a few things on my own before calling CS. But, really, this should be smoother than this.

                       

                      • 8. Re: Fictionwise shutting down--books can be transferred to NOOK Library

                        gobasso wrote:

                        I clicked the submit button and received an error saying, "your email doesn't match our records." Anybody else encounter the same problem? Something tells me this isn't going to be a smooth transition.


                        I kept trying and today the link was finally accepted. If you are having the same problem I initially had my advice is to keep trying.

                         

                        • 9. Re: Fictionwise shutting down--books can be transferred to NOOK Library
                          RHWright

                          Link just worked for me. Don't know if it was just time or updating to a current CC in my ereader account yesterday. Still waiting for the email/insturctions on what to do next.

                          • 10. Re: Fictionwise shutting down--books can be transferred to NOOK Library

                            I have over 800 book in my fictionwise library. About 50 transferred the first day. and NOTHING since then (Friday 11/16). No rhyme or reason to what transferred, but seem to be mostly older ones. I got the same line from customer suport about 24 hours, too. Obviously it is going to take a lot longer since a week has already gone by. Very discouraging.

                            • 11. Another long, sordid tale...

                              After searching across various postings & articles across the web, NOONE has seen all of their Fictionwise/EReader items transferred.

                               

                              As I see it, the situation is:

                               

                              1. B&N is shutting down Fictionwise & EReader.

                               

                              2. They have promised to transfer our bookshelves over except for what in practice looks to be a very

                              small percentage of items for most people.

                               

                              3. Their processes to notify customers, allow them to opt-in, and convert/transfer their books are all broken.

                               

                              4. They know this and have said they are fixing the problems.

                               

                              5. We are seeing no results from their efforts and receiving no updates on what's going on.

                               

                              How do we get B&N management's attention & get this corrected!!!!!

                               

                              Thanks!

                               

                              Greg

                               


                              P.S. Here's my back-story...

                               

                              I started ebooking with Peanut Press back in 1999 & now have 225 EReader & 690 Fictionwise estories/emags/ebooks on my bookshelves.

                               

                              I got both an EReader and a Fictionwise notice email on 11/16. The Fictionwise notice came in the morning. I responded immediately, got a code, & submitted it to start the conversion. It looked as though it had stopped when I returned from lunch & saw the EReader notice. I responded to it also, got a code that was the duplicate of the Fictionwise one, and submitted it. The website said that the code had already been used.

                               

                              I checked and saw that only 31 items had made it into my B&N bookshelf. I submitted customer service requests to B&N, EReader, and Fictionwise & then called the B&N Support number. They said there had been issues & it might take up to 24 hours.

                               

                              I waited until midday 11/18, saw that no more books had converted, & saw a response from B&N support that said:


                              "Thank you for writing to us about the email which you received to transfer your eReader account books to your Nook.

                               

                              If you have specific questions regarding the transfer of your eBooks to a NOOK® Library, we kindly request you to go through the FAQ's by clicking on the below link:

                               

                              http://www.fictionwise.com/BN-Transition-FAQ.htm

                               

                              If you need immediate assistance, we kindly request you to reach us through our toll-free number 855-654-9332. Our agents are available from Monday to Friday at 8AM-11PM ET, on Saturdays and Sundays we are available from 9AM to 11PM ET."

                               

                              Basically, nothing, so I called called B&N Support again. They said that the Fictionwise techs were aware of the issue and that they'd be moving over the remainder of everyone's books during the next week.

                               

                              11/23, I received an email back from Fictionwise support and another from EReader. Both said:


                              "Thank you for opting to transfer your eReader Bookshelf to a NOOK Library.

                               

                              We are continuing the transfer process which is ongoing during the week of November 19, 2012. If you have more titles that are eligible for transfer, we will deliver those titles to your new NOOK Library. You do not need to do anything more in this process as any transferrable remaining titles will appear automatically in your NOOK Library."

                               

                              I've searched for all of the authors I've purchased on the "no-transfer" list at B&N & saw 2 of my purchases there. I also saw 3 additional combos that contained books I'd purchased separately. I'm hoping the latter will be ok as the books are not listed separately.

                               

                              I expect MANY more than 31 to be transferred.

                              • 12. Re: Fictionwise shutting down--books can be transferred to NOOK Library

                                I have received no instructions since I was able to submit my email address. Luckily I have only a few books in my fictionwise account. They were all emobi files which I converted to epub and already have them in my NOOK ST. Unfortunately I had to pay for a converter so I figure I've paid twice for these books. It would be nice if B&N actually tranferred these books to my B&N account but if they don't I still have copies of the books on my hard drive. I'm afraid this is the future of "the book". Companies and technologies will change and the consumer will be forced to deal with it as best they can with only the spottiest of information to make their decisions.

                                • 13. Re: Fictionwise shutting down--books can be transferred to NOOK Library
                                  I am so happy with the moderator's assistance...... NOT Can't you guys get your act together? Got email, used link, selected opt-in, hit submit Says my email doesn't match their records. Tried several different browsers, same email issue Called, was told to call different phone, that they couldn't transfer me Called new phone, they are aware of issue, I will get 2nd email in 24 to 48 hrs Waited 4 days, no email. Tried old link, seemed to work, told I will get email week of 19th No email Called again, cs rep assured me b&n techs were throughly testing new system to insure no repeat of email issues. Got 2nd opt in email, slightly different link in it. Go to link, selected opt-in, hit submit and got the wrong email message AGAIN Called cs number... They are having issues, are aware of them and it's been escalated to the highest levels Yea... Right. The above is NOT an example of a well thought out plan and competency on the programmer's part. I am not a happy customer.
                                  • 14. Re: Fictionwise shutting down--books can be transferred to NOOK Library

                                    I have twice clicked on the email link and gotten the message that they would be sending the message during the week of 11/19, irinic since both times were well past that date. I keep checking and I've gotten no email from them on any of the accounts I have used (before I got my iPod Touch I had a different email for my eReader account than for Fictionwise). Because I go back to Peanut Press on my Palm III, I'm used to keeping my ebooks on my desktop. I have the eReader App on my iPod, along with Stanza, Nook, Books On Board & Kindle, as well as iBooks and a PDF reader from way back.

                                     

                                    Between Fictionwise & eReader, I have nearly 1000 ebooks. I'm already expecting that most of them won't transfer, based on the evidence here. I'm planning to download them in as many formats as I can, myself, and save them on my hard drive, as well as archiving them on a cd for safety sake. We'll see if B&N can redeem themselves, but based on their general attitude towards eReader & Fictionwise all along, I'm not holding my breath. I was so happy when B&N bought them because I figured they would use their sofware as the basis for the Nook, or that they would consolidate all three stores into one huge one. It's been a sad misadventure all the way around.

                                     

                                    B&N are busily shooting themselves again. I don't understand the need for all this haste and I'm still wondering what genius decided to start this process the week of Black Friday. As though their Nook techs have nothing *else* to do this time of year?

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