31 Replies Latest reply on Jan 1, 2011 1:51 PM by SeventhStarPress

    PubIt! My Sales Update

      Dear PubIt! Publishers,

       

      We are excited to announce that we are in the process of releasing an update to the My Sales page. We are rolling it out over the next few hours and by tomorrow morning all PubIt! users should see the updated page. Please take a look through the Support section and the support pop-ups for the page to understand the new data and the new layout.

       

      Best wishes and happy holidays!

       

      The PubIt! Team

        • Re: PubIt! My Sales Update

          It looks great but I hope it continues to propagate previous sales. My totals for Oct to Dec 18 are about 400 fewer than shown on the previous system. The only thing I can think of is that the new system shows figures ending on Dec 18 and the old system included the existing day. Is this the case?

          • Re: PubIt! My Sales Update

            My sales report is not showing any November sales and I know I sold books that month.

             

            My sales and dollar amounts are not matching either?

            • Re: PubIt! My Sales Update

              My numbers in the new system are also lower than the amount for the month shown by the old system (I manually keep track of my month ending amounts on the old system). Hopefully sales are still propagating. Also, why are past months reports not available?

              • Re: PubIt! My Sales Update

                Mine look fine! And I checked each month...They are accurate to my recall....Thanks! A good job!

                  • Re: PubIt! My Sales Update

                    Also, my sales for today don't seem to be updating. Is there a delay for how often the daily sales should update?

                     

                    Maybe I'm jumping the gun and should just wait until tomorrow morning to see if these issues resolve themselves.

                  • Re: PubIt! My Sales Update
                    Swordarkeereon

                    Great job PubIt team! You guys are awesome! I am noticing a difference of $51.31 (less) from this morning's total and thought it was because of returns, but there were only 6 returns and that only amounted to $11.64. So I'm missing something (about $39.69 not accounted for), but I imagine the bugs are probably still being worked out of the system. I'll just keep printing daily reports and logging numbers. I'm sure all the kinks will be worked out soon enough and it will all end up balancing! :smileyhappy:

                      • Re: PubIt! My Sales Update
                        Swordarkeereon

                        Okay - looked into it and now that I have my spreadsheets in front of me I'm exactly 49 books short from last night's report to right now (hard telling when you're working with such large numbers). So somehow 49 sales were lost (about $94.14 short, more than my original estimate) with the new report between last night to today.  Hope these numbers help to fix any issues.

                          • Re: PubIt! My Sales Update

                            I can finally see my monthly reports and last month is on par with my spreadsheets, but this month is still a bit short and my sales for today don't seem to be updating yet.

                             

                            If they get the wrinkles worked out then I think I'll really like the new system.

                             

                            Would be great if reports for custom date ranges could be generated on the fly.

                        • Re: PubIt! My Sales Update

                          It will need ironing out, I'm seeing a mysterious lack of sales today, too. But I like the design and the concept. Looks like a useful tool. Thanks, Pubit Dev Team.

                          -BVL

                          • Re: PubIt! My Sales Update

                            I love the new format and will be checking it against my excel sheet from last month.  However, I have to switch to IE 8 from Firefox to get it to work.  Is this a glitch with FF (I have version 3.6.13) and, if so, will it be fixed?  Thanks!

                            • Re: PubIt! My Sales Update

                              I think the new page looks great too....but my sales for Sunday are WAY off from what they were posting as on Sunday - the new pages shows them at about half. And given my current rankings for tonight (Monday night), my sales for today pretty much aren't showing up either.

                               

                              Here's hoping it will all be resolved. Off to send a note to the pubit email to alert them to the issue. Would love to hear from others if their numbers start to be resolved.

                               

                              Thanks,

                              Bella Andre

                               

                                • Re: PubIt! My Sales Update

                                  same problem here --- I'm missing somewhere in the region of 170 sales.

                                  • Re: PubIt! My Sales Update
                                    Swordarkeereon

                                    Interesting thing happened. When the day ended EST, my sales for the 20th didn't update, but the grand total jumped 34 sales instead of the 10 that were recorded for the 20th. Plus my total revenue due updated. So while the grand total updated (still minus my 49 missing sales from yesterday's report) it didn't update my daily report. Definitely some bugs, but it's nice to see that it does update kind of. I'm just curious where 49 sales disappeared to between last night at 10PM MST and today at 10AM (god only knows how many more may have gotten lost between that 12 hours) and why that daily report is buggy and only showing 10 of obviously 34 sales. I have faith they'll get it ironed out. But until then I'm thinking, "49 missing sales, ouch."  lol 

                                      • Re: PubIt! My Sales Update
                                        Jana_DeLeon

                                        I can't see any history at all this morning, nor could I before I logged out yesterday. My sales for the current month are missing at least two days of numbers. I hope they get the bugs worked out soon. Like most authors, I track my sales daily in Excel, and I'm a former CFO who now works for a software developer. Anal retentive doesn't begin to cover it. These kind of changes give me hives until they're working properly. :smileysad:

                                    • Re: PubIt! My Sales Update

                                      Dear Publishers,

                                       

                                      Thank you all for the feedback on the updated My Sales page. Due to high volume, we are seeing delays in the Today's Sales report and Yesterday's Sales report and are actively working to get those numbers up to date.

                                       

                                      Please do note, that the Today and Yesterday reports are in addition to the current month report. As described in the help text and the Support tab, the current month's report and the monthly summary at the top of the My Sales page are accurate to midnight two days prior. For example, on today, December 21st, you will see sales from the 21st in the Today's Sales report, sales from the 20th in the Yesterday's Sales report and sales from the 1st through the 19th in the December Monthly Report. Adding the sales from those three reports will give you your monthly total, which should match the sales numbers that you were seeing previously, once the Today's Sales and Yesterday's Sales reports are current.

                                       

                                      We are currently confirming the sales numbers for every publisher who has posted with concerns and will email you individually.

                                       

                                      Thank you all for your active involvement and prompt feedback - we appreciate it!

                                       

                                      Best wishes,

                                      The PubIt! Team

                                        • Re: PubIt! My Sales Update
                                          Bookwyrm55

                                          Thanks for the reply...

                                           

                                          And I think our concerns are probably valid, unless I'm missing something.  The dollar amount owed me prior to the change and the dollar amount AFTER the change - the latter is lower, and I hardly see how that's possible if (even considering that you only show me with one sale yesterday) it should be "higher" ... by at least one sale? 

                                           

                                           

                                          Confused and wishing very much I'd downloaded a spreadsheet every day since starting this.

                                           

                                          DNW

                                            • Re: PubIt! My Sales Update

                                              Here is an interesting note. I cannot see any monthly sales in Chrome browser but when I look in Internet Explorer it shows all the months plus view buttons that are just gray in Chrome. 

                                               

                                              All months look good in IE, however todays sales not showing at all in Chrome or IE and yesterdays seems low for where books were ranking. 

                                               

                                               

                                              Love the new sales page with more info to ponder and I am sure all the kinks will get worked out. 

                                                • Re: PubIt! My Sales Update

                                                  I love the new sales page, but like many others, my numbers are incorrect. In addition, the dollar figure does not match up with the sales number. I should have 32 sales at $60.25. The new Sales Sheet is showing 31 sales at $60.14. This one sale is not showing in either the today or yesterday reports either, and that would not account for the money problem. I also saw no sales yesterday or today, but that could simply be because no one bought, but I can't be sure.

                                                   

                                                  Thanks for looking into this for me!

                                                  Jennifer

                                                  http://www.jenniferbecton.com

                                              • Re: PubIt! My Sales Update

                                                I am hoping that you will get back to me abut my numbers. They don't add up.

                                                 

                                                Imogen

                                                • Re: PubIt! My Sales Update

                                                  I posted this in another thread, but hope I can catch the eye of an administrator regarding a similar vanishing of sales reports.

                                                   

                                                  (I would like to know if anyone has an actual phone number to an office that handles the Pubit! division.)

                                                   

                                                  A couple of weeks ago, we had our October sales vanish completely from the sales report. As of today, our November and December sales vanished from the reports as well.  They are completely gone from the report.  I have written to the general email address listed, and given detailed information, as we do have contact with several readers that have ordered the Nook versions, and can definitely prove those sales occurred, but all I have gotten in response is a form letter (three times in fact).

                                                   

                                                  Any advice or help that anyone can give would be appreciated as I would like to get on this first thing Monday morning.

                                                • Re: PubIt! My Sales Update

                                                  I like the new sales page too, and I have read your response but I think my account might still have issues.  When the new sales page came out yeserday the 20th it should on yesterdays sales report that I had sold 126 books on the 19th.  Today the December months totals are updated with the 19th sales included.  It shows 118 sales for the 19th.

                                                   

                                                  By the way, I love the new sales page and thoroughly enjoy selling my books on your platform.

                                                   

                                                  Happy Holidays

                                                  • Re: PubIt! My Sales Update

                                                    In reviewing my Sales page, I am not getting any numbers for monthly sales at all. This morning, I am finding sales for today and yesterday, but no more. Is anyone else finding this at all?

                                                      • Re: PubIt! My Sales Update

                                                        my monthly reports seem fine, but the reported sales for the 20th are still off - I'm only at 25 - 30% of my usual sales for that day - and according to a screenprint I luckily took earlier that day, I know I sold more than what they are reporting for that day. Hope the Pubit Team catches up with it soon.

                                                      • Re: PubIt! My Sales Update

                                                        This Month's Sales Activity

                                                            Number of eBooks Sold: 28

                                                         

                                                        Sales Reports: Dec 2010

                                                            Number of eBooks Sold: 0

                                                         

                                                        I'm so confused.  Can we please have the old interface that worked back again?

                                                        • Re: PubIt! My Sales Update

                                                          All of my numbers seem to be fairly on point with the exception of the sales on the 20th.

                                                            • Re: PubIt! My Sales Update

                                                              I'm pretty much showing nothing. No last month sales, no this month sales, no daily sales, nothing. So, yeah, I'm not happy. I'm hoping this is going to be something that will be fixed over time, maybe after the holidays. I've tried multiple browsers, so that's not the issue.

                                                               

                                                              But I will say I like the new interface. Looks a darn site more useful than the old one, at least if it's ever working.

                                                                • Re: PubIt! My Sales Update

                                                                  Have any of you  noticed that when the "Yesterday" report gets added to the MTD report at 9pm PST (or midnight EST), only a small portion of the sales are added? The rest seems lost in cyberspace. It's happened for the 3rd night in a row - and Monday still doesn't have the correct numbers either.

                                                                   

                                                                    • Re: PubIt! My Sales Update

                                                                      Yes!  I am saving screen caps of the current numbers before they get added (to disappear). I am hoping it will eventually get sorted, but it's a bit of a mystery where the numbers are going at the moment and why only a small part of it is being transferred to the monthly statement.

                                                                      • Re: PubIt! My Sales Update

                                                                        I've noticed the same thing. Yesterday's sales show one thing, but when it's added to MTD sales, some of them disappear. Earlier, that was correcting itself after about a day, but now it's been 3 days and the sales are still not there.