Did you try going into your library and tapping on My Stuff, maybe it's on one of your shelves and just needs to be moved to your homepage.
I am having the same problem, I've checked everywhere and nothing
Says it's is purchased, as I pre ordered it. Trying to retrieve and it says it's in my locker. Can't find locker. Have the order# and everything. Frustrated. Please help. In need to read. Thank you
Have you tried searching for it using the search function? I "lost" a magazine recently -- couldn't find it on the NT anywhere -- but when I searched using the NT search function it appeared in the search results. I then archived it, then moved it back to active (via the web) and it downloaded again. It then showed up where it belonged.
I think some of this is magic by the way. Just kidding.