My book page has recently been hit by several annoying spam reviews. They haven't (yet) been that detrimental as most are accompanied by 5 star rankings and they are all obvious spam (nonsensical phrases, etc.) They started appearing a few days ago and I've diligently 'flagged' them as spam, but the following day, the flags have disappeared and there are an additional one or two spam reviews, which I flag all over again. Additionally, I've taken the following steps:
1. I emailed firstname.lastname@example.org and described the problem. Last night I received an email (obviously a form letter) that my issue was better handled by phone and providing a contact number and service hours.
2. I dutifully call the number and went through the voice mail decision tree (i.e. press this, press that) before I reached a human. That human was a young lady named "Irish" who was apparently located somewhere in the Phillipines. After learning her name, I was hard pressed to understand anything else she said without making her repeat it several times. (I should interject here that I've lived and worked all over the world for many years, including over a decade in the Far East. I'm not at all xenophobic and have always worked in multinational settings, where most of my colleagues spoke English as a second language. I am very accustomed to dealing with accents, but Irish's defeated me.)
3. I explained my situation slowly and carefully to Irish, where upon she put me on hold for 5 minutes, came back and asked me to spell my name, put me on hold for another 5 minutes, and so on, each time asking me another very simple question. My very distinct impression is that she was hoping I would hang up. When it was obvious I was going to outlast her, she came back on the line with the advice that I should email email@example.com. I carefully explained once again that I had done so, and that firstname.lastname@example.org had directed me to her. I was banished to 'hold' for another 5 minutes.
4. Irish finally came back with a phone number that she said was for "author support." However, when I asked for the hours she said they were already closed for the day. I intend to try this number on Monday, but based on my experiences so far, I am not hopeful.
So. The purpose of this email is to ask if any other authors have encountered this problem and if they were able to solve it. I've already invested a lot of time in it, and I don't want to waste anymore. My tendency at this point is just to give up.
Any advice would be appreciated.