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I have a complaint. I discussed my situation with a collegue but when she tried to transfer me to a supervisor it got disconected.
My situation regards the order no 432157697.I cancelled the order. I made a call, discussed the situation with someone from customer support and he told me that the order was cancelled without any additional costs for me and that my money will be unblocked in 24 h. After that I received mails from you telling me that my books have already been shipped. I tried to discuss the problem with someone else from customer (another costly call for me) and after I explained again the situation it got disconected. No I can't get a line and I WANT TO DISCUSS WITH A SUPERVISOR NOW!!
I WANT TO KNOW IF I STILL CAN MODIFY MY ORDER BECAUSE OF THE SHIPMENT COSTS