1 2 3 4 47 Replies Latest reply on Jun 30, 2013 9:46 AM by GeorgeOH Go to original post
      • 30. Re: Nook Color Touchscreen Freaking Out

        There is a simple app to fix this issue:

        https://market.android.com/details?id=com.assid.android.nookrecalibrate

         

        Unfortunately you need to root (voiding warranty) your Nook Color in order to run this fix.  But since B&N's "fix" for this issue is to turn your device back on and off, their warranty doesn't appear to amount to a hill of beans anyway.

         

        This issue has plagued Nook Color devices since their release and B&N has done nothing to address the issue.  The least they could do is add a recalibration utility so people didn't have to risk their warranty to make their device function properly.

        • 31. Re: Nook Color Touchscreen Freaking Out

          How do you "root" a Nook? When I try to access this utility, the Android market keeps saying that I don't have any Android phones associated with this account.

          • 32. Re: Nook Color Touchscreen Freaking Out

            Mine acts possessed too. On more than one occasion.  To me, it seems like some phantom is "driving" the nook haphazardly, OR it is "remembering" (despite being turned off and recharged and the like) being touched when it wasn't on or still process being touched from the use before.

             

            I usually turn it off and back on, and that works, but it keeps happening. And has happened often enough (sometimes zooming in and out and in and out and not letting me scroll) that I have thought about going to the BN store.

             

            What do you think? Glad I'm not the only one. Thought maybe my kid had touched it too much (he's gentle, but he does do puzzles and the drawing app on there).

            • 33. Re: Nook Color Touchscreen Freaking Out

              my nc is doin the run away page thing too n im not sure how im suppose to hanndle this

              • 34. Re: Nook Color Touchscreen Freaking Out
                Alex Garcia

                Hey rickpalmer,

                 

                Have you tried cleaning your screen at all? A lot of times smudges and debris can throw off the NC from properly registering user input.

                 

                If you're still having issues after trying that, feel free to send me a PM with your serial number & email, and I'll get together with CS for you.

                 

                Hope this helps!

                 

                -Alex

                • 35. Re: Nook Color Touchscreen Freaking Out

                  As I can see, I am not alone with my Nook problems.   I have had the following problems:

                  click on the right of the screen > display goes back one page instead of forward

                  click on the right of the screen > the screen displays a highlighted word and sometimes goes into a crazy mode where the highlighting jumps around the screen.  When that happens, I have to turn my Nook off and the back on again to get it to settle down.

                  click on the right of the screen > nothing happens. Have to click several times to get the page to turn.

                   

                  Sometimes, my Nook responds when I move my body (such as on the subway) and anything can happen but usually it skips pages and I have to find my place again in the book.

                   

                  The Nook is an annoying reader.  It is too sensitive to be used casually with confidence.  My other issue with the Nook is the way the shelves and book lists were designed to work and how they look.  In my opinion, the look is a major turn off.  I also dislike the B&N shopping screens so much that I don't buy books there anymore.  I found it surprising that B&N has such bad suggestions for books.  I have ended up with three books I don't like and I can't delete them.  So, I now get books on recommendation from a local independent bookstore that works through Google.

                  • 36. Re: Nook Color Touchscreen Freaking Out

                    I got my nook color about two months ago. A few weeks ago I'm having the problem you all have described. My hands are not even close to the screen.  I have a leather case, and the cover folds under, so usually I'm craddling my nook while I read with two layers of leather underneath.  It still acts all wonky.  I can't say I'm pleased with this product by any means.  I may just resort back to my more than reliable iPad to read ebooks.

                    • 37. Re: Nook Color Touchscreen Freaking Out

                      michelledotart wrote:

                      I got my nook color about two months ago. A few weeks ago I'm having the problem you all have described. My hands are not even close to the screen.  I have a leather case, and the cover folds under, so usually I'm craddling my nook while I read with two layers of leather underneath.  It still acts all wonky.  I can't say I'm pleased with this product by any means.  I may just resort back to my more than reliable iPad to read ebooks.


                      That is not normal nook behavior. Try cleaning your screen. If that does not help you can P.M. AdministratorBN_AlexG, go to your local B&N or call customer service, do not e mail.

                       


                      • 38. Re: Nook Color Touchscreen Freaking Out
                        roustabout

                        Michelle, a good first thing to try is to clean the screen carefully with a soft cloth and a screen cleaner (I use a product called Klear for all of my LCD screens.  If I'm not at the house, I clean the screen much like I do my glasses, by fogging it with my breath and wiping the condensation off.) 

                         

                        Lots of folks have reported issues when charging and using the nook at the same time. 

                         

                        Some folks find a full power cycle helps - hold power ~20 seconds, ignore the "do you want to shut down?" dialog and the device powers on.  Hold power in around 5 seconds, the screen 'pulses' and the device starts up.

                        • 39. Re: Nook Color Touchscreen Freaking Out

                          I am very frustrated right now. I received a Nook Simple Touch this past Tuesday as an early Christmas gift. We tried to log onto our WiFi connection with it, and the screen kept freaking out. It would flash strangely, and at one point, 3/4 of the screen went blank. This was straight out of the box. We decided that I must have gotten a lemon, and so I packed it back into the box to return it. My fiance said that I could pick out another reader if I wanted to, and after doing some research, I decided to upgrade to a Color Nook.

                           

                          I bought the Color Nook online so I could get a refurbished one, and brought the Simple Touch back to my local store and got my money back. I was so excited when my Color Nook arrived in the mail!! I've done nothing but play with it ever since.

                           

                          Well, it's not even been a week yet, and the thing is freakin' possessed. I have it sitting next to me, and as I am typing this post on my laptop, I am watching the screen just go bananas. Bullcrap that it's my touch setting it off, or my breath, or the temperature change, or smudged fingerprints (I read through this whole thread) because I am not touching it, I am not breathing on it, it hasn't gone outside since I received it in the mail and my house is set at the same temperature night and day, and I have cleaned the screen MULTIPLE times (I have glasses so I know how to clean screens).

                           

                          I have rebooted it and it "fixes" the problem...for as long as an hour, but this last time, when I rebooted it, it literally started freaking out again as soon as the screen came on. I am not charging it when it happens - it just goes crazy and there's not a darn thing I can do about it.

                           

                          I am frustrated, if you can't tell. My local B&N doesn't have refurbished units, so I don't know what'll happen tomorrow when I try to return this. I am WELL within the refund period, but because it's a refurbished item...

                           

                          Also, I have it set to go to sleep after 15 minutes of non-use, and I haven't touched it for at least the last 30. But, it's just as awake as ever because it thinks I'm touching the screen. It's like the poltergiest over here - I told my fiance that it's my new entertainment, because I sure as h*ll can't read anything on it, I might as well watch the screen goes nuts.

                           

                          I'll report back tomorrow on what my local B&N says - if they give me crap, I'm not going to be real nice about it though. They were great about taking back my Simple Touch, so here's hoping!

                          • 40. Re: Nook Color Touchscreen Freaking Out

                            Hi geatdanemomDT! Thank you for your reply, and I followed your advice. One month has passed and it is still acting crazy. I'll be reading then suddenly it flips forward to the end of the book and there's no "back button" to get me back to the spot in the book. Cleaning the screen has only helped for a short period of time, then it just Goes back to what it was - haywire. Thank you for the suggestions though.

                            • 41. Re: Nook Color Touchscreen Freaking Out

                              Hello rousatbout and thank you as well for your suggestions.  None of them have helped - perhaps temporarily (an hour or two) but nothing more permanent. I don't read while charging, I clean the screen all the time thinking the fingerprints are an issue, I power it on and off completely every night. I guess I'm just stuck with a very expensive but useless gadget.

                              • 42. Re: Nook Color Touchscreen Freaking Out

                                Nook locked up on me tonight while I was using it.  It's fully charged, so not charging when it happened. Screen went blank, light blue, soft light reflecting on screen.  Can't turn it on or off.  Any suggestions?  Thanks!

                                • 43. Re: Nook Color Touchscreen Freaking Out
                                  bobstro

                                  LeAnnInMtta wrote:

                                  Nook locked up on me tonight while I was using it.  It's fully charged, so not charging when it happened. Screen went blank, light blue, soft light reflecting on screen.  Can't turn it on or off.  Any suggestions?  Thanks!


                                  You tried holding the power button for 20-30 seconds? That should usually get it to turn off, then hold it again to turn on. If not, I'd definitely call support or take it in.

                                  • 44. Re: Nook Color Touchscreen Freaking Out

                                    Also try the Power+N button thing i.e.

                                     

                                    Hold Power button and N button (the physical n button below the screen) for 20 seconds.

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