Dear Pubit! Admin.,
I've been receiving payments for my Pubit! sales (I now have 40 live titles) and for the first time since publishing with you, beginning Oct. 1, 2010, I did not receive my May payment. I did however receive the secondary payment for additional sales that were tracked down, which was slightly smaller than the one due for May. I didn't receive a "payday" email this time either.
I emailed Pubit! regarding this and hopefully, it will not take 6 weeks for a reply as did my previous inquiry with them. I’m not implying that the previous email was delayed purposefully.
My threads have been positive, in regard to we-publishers being patient, while the Pubit! division works out the kinks in the system however, some publishers have already posted from frustration, stated a bit strongly at times.
I inadvertently ran across some negative press outside of this forum, regarding the publishing platform as well, during a search on Google. I’m being completely honest when I say that I personally would not resort to negative press and I would rather step away from the publishing than to do such a thing but some of the posts at this forum have demonstrated true frustration as well.
While I continue to believe that these problems are inadvertent, at the same time, I feel fixing them should be high-priority at this point and after this many months. The additional payment that was issued to me (received), along with May payment (yet to arrive), was for unit sales that were delayed in reaching My Sales Tab, this same issue occurred when the February payments were released (for Dec & Jan) and I received a secondary payment at that time as well, in-fact my largest payment to-date, that were sales tracked down after-the-fact (following the months they were supposed to be accruing).
Pubit!’s paying of these sales that were behind, I felt demonstrated honesty and a desire to resolve issues because I could not have known that commissions on this many unit sales were due me. This is why I have been encouraging fellow publishers to be patient and to remain positive. While I certainly still hold to this position, I also feel that some of these issues should not be occurring at this point, that require publishers to frequently contact the admin. for resolution and to repeatedly post in regard to them, on this forum or elsewhere.
Please take this post in the spirit of concern that it was meant. I very much wish to see this publishing opportunity continue to be a growing success and mutual benefit for Pubit! and participating publishers and with many positive reviews!