3 Replies Latest reply on Feb 10, 2010 2:56 PM by illmunkeys

    13 American Arguments and terrible Chapter index

    GeoffreyF
      One thing I love about the Nook is the idea of picking up a quick read any time and any place. I'm attracted to books that are conveniently compartmentalized and this one is perfect. Essentially a series of essays on "arguments" or threads of interest in American society. I bought 13 American Arguments by Howard Fineman. This is not one of the free books, or even an especially cheap ebook. I paid a good price for it and the QA of the ebook preparation stinks. Although the content is superb, I'm left very disappointed because someone didn't set the book up correctly. The "Chapters" takes the reader to the chapter section OF THE INDEX and not the chapter. Thus, I cannot choose the argument / essay that interests me. In the eBook reader for Windows, I can at least get to the Contents page and then move through the links to the item in the contents I want and select it. However, this feature works for some books on the Nook but not all and not this one. Finally without the ability to go to a particular page number in the nook, I have no way to actually jump ahead in this book. This makes the book all but inaccessible. It's obvious that B&N did not vet the basic structure of the book, they did not check that whoever they outsourced this too did the job correctly. They clearly did not. I'd like someone at B&N to address this issue of poorly prepared eBooks, especially ones that are purchased. How do I get this fixed? I haven't even a way of creating my own chapter index or fixing what the book comes with.
        • Re: 13 American Arguments and terrible Chapter index

          B&N is a retailer.  It doesn't outsource the creation of e-books (nor does it have the license to, except for books published under it's own imprint and out of copyright books).  Publishers create the ebook versions of their products and then sell them to B&N (and other retailers).  While I believe that B&N is passing along complaints about ebook formatting to the appropriate place(s), perhaps your complaint would be better directed toward the publisher of the book.  

           

          • Re: 13 American Arguments and terrible Chapter index

             


            GeoffreyF wrote:
            Although the content is superb, I'm left very disappointed because someone didn't set the book up correctly. The "Chapters" takes the reader to the chapter section OF THE INDEX and not the chapter. Thus, I cannot choose the argument / essay that interests me. ...It's obvious that B&N did not vet the basic structure of the book, they did not check that whoever they outsourced this too did the job correctly.

             

             

            As others have said, B&N is a bookseller.  It is the publisher's job to make sure their books are properly formatted. 

             

            In your next post you said:

             

             


             

            "...If I buy a paper book with the table of contents missing, as is effectively the case here, I would expect B&N to replace it or refund my money. If the entire batch was like that, I expect them to remove it from their shelves. ...I don't expect B&N to "pass along complaints", I expect them to fix the problem and refund the customers money if they cannot."

             


             

             

            There I both agree and disagree. :smileytongue:   If someone complains about a book's formatting & B&N determines that there is a problem they should let the publisher know & ask them to fix it--as has been noted B&N is not a publisher & can't fix books themselves.  At the same time the person with the problem book should have their money returned & the book should be withdrawn until the publisher fixes the problem.

             

            That is how it is done at another ebook site with a rival reader which shall remain nameless.  :smileyindifferent:

            • Re: 13 American Arguments and terrible Chapter index

              1.  Your complaints are fair, just misdirected.  Write the publisher.  Suggest that the book they are selling doesn't uphold to their high publishing standards and reflects poorly on them.

               

              2.  B&Ns has no control over the chapters or index of a book.  No one pulls Ulyssess from the shelves because a reader doesn't agree with James Joyces terrible approach to punctuation (which makes reading it just that much more of a chore).

               

              3.  It would be impossible for B&Ns to verify the content of every eBook they sell, just as it would be impossible for them to verify every dead-tree book.  Customers need to tell them.  Request a refund... cordially.

               

              4.  Write a review of the eBook.  Warn other customers away.

               

              5.  Hopefully B&Ns adds the Go To Page function soonish.