18 Replies Latest reply on Apr 14, 2012 8:10 PM by Pelican_1

    Buyer Beware-- Don't buy a Nook

      I thought that I was fortunate; I got a Nook for Christmas, as it was a gift from my mother. However, this perceived good fortune was only an illusion. Shortly after receiving my Nook the touch screen went bonkers. I can’t use it for anything but a paperweight now. I contacted customer service but that has proven to be a wasted venture. You see, B&N has an inexplicably short return period of 14 days for the Nook Color, this makes sense when considering someone can read a book and return it in 14 days, but having only a 2 week return period for an electronic device is insane, especially for a first generation color e-reader.

      When your Nook “goes down” you are left with the option of receiving a “canned” E-mail response detailing the return policy or the privilege of wasting your time talking to a call center in India, I got to speak to “Larry,” who had a good demeanor but was effectively useless in resolving my problem with his thick Hindi or Marathi accent.  

      Now, I know that there are many of you out there that are perfectly happy with you purchase of a NOOK Color, and to you I say Congratulations. Just know that if you ever have trouble with your Nook you are in for trouble.  

      If my only option, in 4-6 weeks, is receiving a replacement please know that it is for sale, and if you have read this and are still interested feel free to contact me, after all I have heard that you can hack the Nook to make it a fully functioning tablet and even purchase Kindle books on it.

      -Jeff

        • Re: Buyer Beware-- Don't buy a Nook
          bestem

           


          Jpc87 wrote:

          You see, B&N has an inexplicably short return period of 14 days for the Nook Color, this makes sense when considering someone can read a book and return it in 14 days, but having only a 2 week return period for an electronic device is insane, 


           

          I work for a place that sells electronics, computers, etc.  We have a 14 day policy on all of our electronics.  What's more, if the item is electronics, and has been opened, it can only be exchanged (not necessarily for that item, but for something else in the store).  Our closest competitors have similar return policy's on their electronics, if not ones that are exactly the same. We require the receipt for the return or exchange on all electronic items as well, and do not accept statements from the credit card company, or anything else, in lieu of the receipt.

           

          I did look at Best Buy's website, who sell more electronics than my store does, and they have 14 day return policy's on some of their electronics, including iPads and Tablets, which the NookColor is much more like than most eReaders, so I'm not sure whether they'd consider it a Tablet or an eReader for their return policy.

           

          It's interesting that you think a 2 week return period for an electronic device is insane, when it's actually fairly standard at many places that sell electronics. 

          • Re: Buyer Beware-- Don't buy a Nook

            Jeff,

             

            Have you bothered to search the boards here to see if anyone is having similar problems?  There are lots of documented touchscreen issues with many solutions posted, but we would need more info about what is happening in order to help you.

             

            The only thing you state is that your screen goes "bonkers", and that can mean a lot of different things. The screen on the NC is ultrasensitive, which is a good thing when you are reading a book and want to turn the page without having to touch the screen very hard.  One normal problem with this is that because of how sensitive the screen is, if it gets dust on it, that can cause it to go "bonkers" as you call it.  I keep a microfiber cloth in my nook cover and wipe the screen off every time I open it and I haven't had this problem.  

             

            If you want to try to troubleshoot your problem, posting more information would be helpful.  If you are just here to complain, then go away.  I find it pretty funny that you say buyer beware but then offer your nook up for sale at the end of your post.  

              • Re: Buyer Beware-- Don't buy a Nook

                Yeah the first thing I did was to scour the net tiring to find solutions for my problem, there was no screen calibration option and in my case the best answer was to clean my screen,  which didn’t work, in addition to a "bonkers" screen there has appeared to be several dead pixels ever since I got the nook. It appears that I am speaking to satisfied Nook buyers, and my story was only to serve as a cautionary tale to perspective buyers.

              • Re: Buyer Beware-- Don't buy a Nook

                Your ONLY resolution is the Warranty.

                 

                I too had issues with my NC that I purchased December 14th.

                 

                I called customer service 6 weeks later- on January 26th and we did a troubleshoot over the phone. The call was over in 30 minutes- ending with an order sending me a replacement NC. 

                (I think they had an extended return/replacement period for the holidays)

                 

                The replacement was a NEW unit--- not a refurbished device.

                 

                Is that the reason you don't want to do the 1 year warranty? If not, then why? The warranty gets you what you want... a new NOOKcolor!!

                • Re: Buyer Beware-- Don't buy a Nook

                  The moral of the story then is,

                   

                  Don't buy Product X if for some reason you can't or won't go through the steps to get a replacement for Product X. 

                  • Re: Buyer Beware-- Don't buy a Nook
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                    After purchasing a Nook I was surprised to discover that orders outside the US will not be filled. You have to download your order from within the physical US. Barnes & Noble customer service informed me that you can't use WI-FI to download e-books at this time outside the US. They did say they were working on this issue, but would not commit to when this issue would be resolved. No one told me I would not be able to make e-book purchases for the Nook outside the US when I bought the Nook. I am currently in Mexico traveling and cannot use my Nook one iota. I am going to ask for a full refund when I return to the States. One advantage of having an e-reader is obvious for traveling. But not if you are traveling outside the US with a Nook.


                      • Re: Buyer Beware-- Don't buy a Nook
                        phoneboy

                         


                        TexMex-GDL wrote:
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                        After purchasing a Nook I was surprised to discover that orders outside the US will not be filled. You have to download your order from within the physical US. Barnes & Noble customer service informed me that you can't use WI-FI to download e-books at this time outside the US. They did say they were working on this issue, but would not commit to when this issue would be resolved. No one told me I would not be able to make e-book purchases for the Nook outside the US when I bought the Nook. I am currently in Mexico traveling and cannot use my Nook one iota. I am going to ask for a full refund when I return to the States. One advantage of having an e-reader is obvious for traveling. But not if you are traveling outside the US with a Nook.



                         

                        This is my 2nd attempt to respond. My 1st responce was to say  "The cause of your trbl is in bold above" Then I thought, Is this following the golden rule. (its a post I put up earlier)

                         

                        So I say to you sir/madam

                         

                        Sorry Nook color will not do what you need. Not sure if any of the other Ereaders sold in the US have DRM for other countrys. If you find one it would be great if you could come back and share that info.

                         

                        Good luck

                        • Re: Buyer Beware-- Don't buy a Nook
                          ABthree

                           


                          TexMex-GDL wrote:
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                          After purchasing a Nook I was surprised to discover that orders outside the US will not be filled.  No one told me I would not be able to make e-book purchases for the Nook outside the US when I bought the Nook.


                          In other words, you did ZERO research before buying your Nook, because even the most superficial research discloses that you can't purchase books outside the US and, to a limited extent, Canada.  BUYER BEWARE indeed -- of spending your money before you know what you're buying!  :womanhappy:

                           

                           

                           


                          TexMex-GDL wrote:
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                          I am currently in Mexico traveling and cannot use my Nook one iota.  One advantage of having an e-reader is obvious for traveling. But not if you are traveling outside the US with a Nook.

                          Gee, that's really bad news, since I'll be going to Indonesia in a few weeks and I was counting on using my Nook. :smileysad:

                           

                           

                          Oh, wait!  I can read the 400 books already on my Nook!  But you're right, if I finish all 400 books in the two weeks that I'm gone, I guess I'm really screwed until I get back.  I can't figure out a way to make that B&N's fault -- wanna help me with that?  Between us, we can probably make something up. :smileywink:

                          • Re: Buyer Beware-- Don't buy a Nook

                            This restriction applies to the B&N store. You can buy eBooks directly from other sources and from some publishers and side load the purchased ePub to your Nook Color or other Nook device.

                             

                            This has a lot to do with being registered to do business in other countries and collect the local or country's taxes or other laws of that sovereign state.

                             

                            If you need to buy photographic equipment that transmits RF, Radio Frequency, control codes, be real careful because the EU requires the use if different frequencies for this type of transmission that the U.S. does. Just one example of how different laws in different countries can affect you. Yes, there are photographers that regularly travel between countries with this type of electronics for their flashes and cameras.

                             

                          • Re: Buyer Beware-- Don't buy a Nook

                            I just called to return my THIRD Nook Color!!! One day I turn it on, and up in the right hand corner, a funny green icon appears with a wrench on it.  That's it. black screen and this little green monster.  Is this happening to anyone else?  I have a warrenty, so they send me a new one - NO PROBLEM.  I get the mailing label (check your email - to the person who isn't getting thiers - it is a simple process!) They are friendly and polite..I wish I did not know how nice they are...I need to know when to give up and just ask for my money back. My newest Nook Color didn't last 2 weeks. 

                             

                            Anyone got anything on this?

                              • Re: Buyer Beware-- Don't buy a Nook

                                I have owned my NC for over a year, it works wonderfully and I have never had a single problem, that being said...when the wrench appeared...were you doing anything with a SD card?  If you have had 3 NCs break on you, I think it is a rare rare case, but they are good readers and they have excellent customer service, I would just call CUstomer SUpport to see what could be done, I have heard of the wrench showing up when people try to install other software from an SD card, but thats the only time I have seen it.

                                 

                                 

                              • Re: Buyer Beware-- Don't buy a Nook

                                you are just very unlucky cuz that doesnot happens often besides BN will replace the device right away the nook is the best e reader out there regarding reading experience

                                • Re: Buyer Beware-- Don't buy a Nook
                                  emcfl

                                  Don't buy a nook color.  Today discovered that the SD card memory is only good to store items you buy from other sources not Barnes and Noble.  My nook color has 74% internal memory available yet will no longer install apps says not enough memory.  When called customer service they said needs to be take store and have tech partition the memory.  We live 2 hours from the nearest b and they can't tell me how to do it myself at home.   SAVE YOURSELF TROUBLE AND BUY A FIRE OR KINDLE FROM AMAZON.  AT LEAST YOU KNOW THAT CUSTOMER SERVICE IS AVAILABLE OVER THE PHONE. 

                                    • Re: Buyer Beware-- Don't buy a Nook
                                      bklvr896

                                      emcfl wrote:

                                      Don't buy a nook color.  Today discovered that the SD card memory is only good to store items you buy from other sources not Barnes and Noble.  My nook color has 74% internal memory available yet will no longer install apps says not enough memory.  When called customer service they said needs to be take store and have tech partition the memory.  We live 2 hours from the nearest b and they can't tell me how to do it myself at home.   SAVE YOURSELF TROUBLE AND BUY A FIRE OR KINDLE FROM AMAZON.  AT LEAST YOU KNOW THAT CUSTOMER SERVICE IS AVAILABLE OVER THE PHONE. 


                                      From what I understand, to repartition it requires software that is not available to the user, so they can't tell you how to do it yourself.  Personally, I have 3 different Nooks, never had any issues with any of them.  Wouldn't have a Kindle if someone gave it to me, but hey, that's why there's more than one retailer.

                                    • Re: Buyer Beware-- Don't buy a Nook

                                      i totally agree with you lml lml revolution :smileymad:

                                      • Re: Buyer Beware-- Don't buy a Nook

                                        you do know they have a nook warranty

                                        • Re: Buyer Beware-- Don't buy a Nook

                                          Exchange the nook.  Root the Nook (instructions are readily available on YouTube).  Enjoy unlimited android.  PLUS you can STILL install a b&n reader, a Kindle reader, and a reader called Aldiko which is great.  Get a program on the market called "Button Savior" cuz the nook only has one button where most android devices have four.  Now you have a FANTASTIC 7 inch tablet that is more portable than the 11 inch tabs, and all the benefits of b&n (there really aren't any, other than subscriptions to periodicals), and the benefits of Kindle plus about a hundred thousand programs on android market (rather than a thousand or so on Nook market LOL).  Batttery life is GREAT.  Netflix runs GREAT.  Nothing to complain about whatsoever. 

                                          Root a Nook Color. 

                                          Get Happy!