16 Replies Latest reply on Aug 26, 2012 7:44 PM by JenScheil

    Am I  Weird?

    RJR443

      I bought an N1 in late 2010.  Aside from a few occasions when it froze (resolved with a simple reboot each time), it worked perfectly until I sent it off to a friend in August of last year.  My friend tells me it's still working perfectly.  Last August, I bought an NST.  In the year I've owned it, it has worked flawlessly.

       

      I wonder if I’m weird.  After reading a post in which the correspondent  blasted BN for  poor customer service and claimed that his problem was a known issue with many complaints on the threads I started wondering if there were any more out there like me, people who have owned one or more Nooks that have performed either flawlessly or nearly so over a long  period of time.  Are you out there?

       

      Or am I alone in the universe?

       

      By the way, the last time I wondered aloud whether I'm weird, I got a chorus of thunderous agreement that had nothing to do with the context of the question.  ;-)

        • Re: Am I  Weird?
          LarryOnLI

          If you're weird then I am too.

           

          I purchased my first NOOK in January right after they first went on sale. My daughter got her NOOK 1E WiFi the following December for Christmas.

           

          I never had a problem with my first NOOK. I eventually gave it to my wife after my company provided me with an iPad for work. Even though I prefer the NOOK as an eReader, I didn;t want to carry around both the NOOK and an iPad.

           

          Shortly after the 2 year extended warranty on the NOOK expired it developed the page turn button crack. I can confirm that this is strictly a cosmetic issue and does not affect the functionality of the NOOK at all.

           

          My daughter's NOOK had more problems.

           

          When she first opened it on Christmas eve, the on screen keyboard would not display so I was unable to register it.

           

          I called B&N customer support (during the holiday season when everyone was getting new NOOKs) and spoke with a knowledgeable and helpful service representative who walked me through the reset procedure step-by-step.

           

          A long while later (I don't recall the exact dates) the screen failed on her NOOK. Again I called B&N and the customer service rep, exchanged it for a refurbished NST (which arrived in 2 days) with no hassles.

           

          The NST has had no issues.

           

          • Re: Am I  Weird?

            Nope,not weird at all. I believe most people have the same experience, they just don't post about it. I bought my N1E in August 2010. Never had any problems with it. (I don't count the wifi issue that turned out to be my own darn fault.) I even dropped it on multiple occasions and it still works perfectly. I passed it on to the kids last September. It has been used extensively by my 3 kids, ages 10 (now 11), 8, and 4.  

             

            I bought the NST last September with zero problems. I am having a battery drain issue, but I know for certain that the problem is my case. It has a flap on the inside that usually lies flat but I've noticed that it sometimes sticks up just a bit a presses on the screen, causing it to try to turn on repeatedly. I'm planning on getting to the store this week to look at new cases, but until then I've been leaving the case open while at home and making sure the battery is full before putting it in my bag to go out for the day.

             

            I've been perfectly happy with both nooks. I keep looking at the tablet off and on. I don't really need one, but....it's a lot cheaper than a new ipod touch, which is what I do need to replace.

             

             

             

             

             

            *Why, yes, I did have the almost overwhelming desire to to post,"yes, you are weird!"

              • Re: Am I  Weird?
                keriflur

                You probably are weird - at least as weird as the rest of us are :smileywink: - but I don't think your experience is weird.  I do think that the nooks have more problems than they should, but not so many that not having problems would be considered unusual.

                 

                Both of my nooks have issues.  My N1E has an issue where when you scroll on the touchscreen it snaps back to its previous location.  It's had that issue since I got it, and I just assumed that others had the issue too and that B&N would fix it via a software update.  It seems I was wrong, but it never bothered me enough to exchange it.

                 

                My N2E freaks out when I connect it to my computer, and sometimes I have to disconnect and reconnect repeatedly, trying to get a connection that will allow me to transfer files.  I've also had other weird behaviour, but nothing that can't be fixed with a reboot.  Again, still not anything that would make me exchange it.

                 

                I bought N2Es for both of my parents this past summer.  My mom's has worked perfectly since she unboxed it.  My dad is on his fourth nook - the first had the 180000000% (or whatever that crazy number was) battery issue, and the two refurbs has other issues.  My dad worked with his local store, who helped him out each time even though I'd ordered his nook online, and after the 2nd refurb failed the store gave him a brand new nook.  That nook has been wonderful for him, and even with all the hassle he's extremely happy to have it and can't say enough good things about it.

                 

                My FIL bought my MIL an N2E last month, and AFAIK she's happy with hers too, no issues.

                  • Re: Am I  Weird?
                    bklvr896
                    I have had he N1E since January, 2010. A friend bought an N1E about 5 months later. I also have a NST and a NC. I bought me mom a NST last year and my friend also bought an NST. so that's 5 devices I'm responsible for marking sure they work. The only issue of aal 5 was my mom couldn't connect to her wifi until the update came out. But in not sure that wasn't user error as I was up at her house when the update was released so I connected it. (mom's not technically savvy, she thinks she has to lay her Nook next to her laptop to download a book.). Anyway, that's it for all 5 Nooks, no problems , so I guess I'm weird too.
                      • Re: Am I  Weird?

                        I guess there is a whole group of us out there with great experiences.  I got the N1E WiFi right about when they came out and it still runs smooth as butter.  The battery isn't as strong as it used to be (oh no, I have to charge it once a week now lol).  I pre-ordered a NST when those came out and have been using it with no problems from the day it arrived on my doorstep.  These experiences all lead me to buying a refurbished NC right after the Tablet came out and I have had absolutely no problems with it.

                         

                        Needless to say I also read on my phone running the Android app on Gingerbread, my tablet running Android ICS, and of course the Nook for PC program - all of which I have had no problems.

                         

                        As a matter of fact the only problems I have run in to are debating the need for a NSTG and the Nook Tablet, running out of space on the Nook and having to sideload my books, and deciding which reader I want to use!

                         

                        I love my Nook world!

                      • Re: Am I  Weird?
                        tmr4
                        The N1E lcd snapping back to another spot when scrolling was introduced in one of the software updates. I think B&N was trying to make the sceen more responsive. I considered rolling back to a previous version, but decided to get a NST instead. I still use the N1E as a backup. I always worried about replacing the battery, but the original one still works fine.
                    • Re: Am I  Weird?

                      If you knew the number sold and compared that to the number of post of problems, there would probably be still be more Nooks without issues. Now if one excluded those who consistently double post or repost someone else's problem, there would be even fewer bad experiences.

                       

                      I have the Nook Color and NST along with the Nook app on a PC, Android tablet, and smart phone. All work flawlessly within the limits of the device. Yes, I cannot read the enhanced books for the Nook Color on the Simple Touch or with the app, but there never was a promise that they would work on anything except the Nook Color.

                       

                      But my first Personal Computer was Processor Technology Sol 20.

                      • Re: Am I  Weird?
                        gstone

                        Problems can crop up with anything.

                         

                        We replaced a water heater last week. Both of its thermostats were defective as well as their fuses.

                         

                        We have a microwave that is 3 years old now. They've had to replace the circuit board 3 times. The microwave replaced the same model and manufacturer that had run for the previous 20 years and was still running when it was carted off. We replaced it with the stainless steel version of that model because the plastic trim on the front of the old one had become brittle with age and was cracking and breaking off in pieces.

                         

                        This is\was a common problem for all electronic manufacturers. Some consumers were affected some weren't. It was just a matter of luck if you got a unit maufactured using a bad lot of caps.

                        http://en.wikipedia.org/wiki/Capacitor_plague

                         

                         

                         

                        • Re: Am I  Weird?
                          patgolfneb
                          I don't think you are weird. Super short product cycles in tech and the world wide price pressure I think lead to inadequately tested products, with some marginal components. I would prefer a product designed for 5 years regular use. I doubt that is the current goal, 2 years would be my guess. Of course I have no knowledge only my personal buyers experince, printers, blue ray players, routers etc all seem to die about 2 years out.
                          • Re: Am I  Weird?
                            BeachCatFan

                            Nope, not weird at all. I still have the N1E that my late father pre-ordered when they were first announced. He used it daily for over a year, I then used it, and now my husband uses it. The bezel cracked on the first one and B&N replaced it. The bezel cracked on the new one, but doesn't interfere with the usage.

                             

                            I also bought the NOOK Color, added a n2a card to it, and it works just fine. The NST that I bought on Black Friday this past year is the one I use the most, strictly because of the size and the fact that it is e-Ink and is easily read out in the bright sunlight. I must admit that I much prefer my new iPad to the NC, even with the n2a card. Until I got my iPad, I did not realize how slow the NC was. However, that aside, all NOOKS work just fine.

                             

                            As others have stated, forums are usually where most people come to complain about an item, not praise it :smileyhappy:  Or, they go there because they have a problem.......usually more of a "user problem" than a "device problem". If you go to any forum, you will find the same to be true. Read enough of them in an attempt to do your research before making a purchase and you'd never buy anything!! I remember researching Android smartphones before I bought my first one.....good grief!! All I did was get more and more confused and almost didn't buy one...LOL

                             

                            I think the unhappy people just tend to make more noise than the happy ones do!!

                            • Re: Am I  Weird?
                              LectorGS

                              @RJR443

                               

                              No, you're not.  I purchased my first Nook on 12/23/2010.  It was the N1E wi-fi only.  It has been working flawlessly for the past two years.  When the NST was released later on in 2011 I purchased it and kept my N!E as a backup.  I never had any problems with it.  I have never had any major problems with my NST or with my NSTG either.  In February of this year, I decided to donate my N1E to my church as a raffle prize.  Later on, I passed down my NST to my friend who is an avid reader.  So, I am down to my NT and my NSTG.  

                               

                              I guess I am a bit weird, too.

                               

                               

                              • Re: Am I  Weird?
                                kamas716

                                RJR443 wrote:

                                I wonder if I’m weird.  After reading a post in which the correspondent  blasted BN for  poor customer service and claimed that his problem was a known issue with many complaints on the threads I started wondering if there were any more out there like me, people who have owned one or more Nooks that have performed either flawlessly or nearly so over a long  period of time.  Are you out there?

                                 

                                Or am I alone in the universe?

                                 

                                By the way, the last time I wondered aloud whether I'm weird, I got a chorus of thunderous agreement that had nothing to do with the context of the question.  ;-)



                                You may be weird, but I think your experience with the Nook is par for the course.

                                 

                                I received my NST for Father's Day '11 and it has been perfect (user stupidity aside).  My wife was so impressed with my experience, she decided she wanted one too.  She's had a NT since Christmas '11.  My Mother-in-law also got a NC at that time.  My parents and a couple of aunts and cousins all got the refurbed NC/NST bundle deal earlier this year and have had very few problems.  Mom had wifi issues on her NST, which was fixed when she got a new router (5 years old seems a little old for electronics anyway) and has had some battery drain problems occassionally, but I suspect the issue is the cover she has on it.  No one else has had any problems.

                                  • Re: Am I  Weird?

                                    kamas716 wrote:

                                    Mom had wifi issues on her NST, which was fixed when she got a new router (5 years old seems a little old for electronics anyway) and has had some battery drain problems occassionally, but I suspect the issue is the cover she has on it.  No one else has had any problems.


                                    Tell her to look into getting a cover without any pockets on the inside front. I was having some battery issues and suspected the cover. I suspected that the cover was pressing against the screen and n button when in my purse (and I even had problems when it was laying on the counter with the cover closed, but not when I left the cover open). The cover I was using was one of the Jonathan Adler covers and it had a couple of pockets on the inside front for notes and cards, but the flap was fairly bulky, even though I never actually used it for anything. I have bought a new cover that has nothing inside and my battery issues seem to have disappeared even though I'm still carrying it in the same purse and using it the same.

                                  • Re: Am I  Weird?

                                    My Nook experience has been flawless. I own both a N1E and a NST. I have not had any problems with either. Had my first N1E for over 18 months with no issues. Sold it because I wanted the NST. Missed my N1E so I bought another one and passed the NST on to my daughters. No problems with any of the 3.

                                     

                                    I do think that Barnes and Noble customer service is not always as knowledgeable as they should be. However, I can come to the message boards and do a quick search and find the answer to any question I've had. 

                                    • Re: Am I  Weird?

                                      I have had the N1E since it wa first released and had zero problems with it (cept the ones where I am clumsy...). I just recently upgraded to the NSTG and I am hoping for the same results, although some of the glow spot problem posts have me a little anxious!