23 Replies Latest reply on Jun 16, 2011 1:01 PM by MississippiKL

    When are we getting paid?

      I have emailed B&N Support several times and not ONCE have I received a reply.


      I was paid for the sales in September/October, but the payment they SAY they made is NOT what was deposited in my bank account.


      To date, I have not yet received any other payments, either for November nor to correct the first erroneous payment.


      ANY RESPONSE would be nice at this point. I find it difficult to believe NO ONE can answer my messages.


      J.M. Snyder

        • Re: When are we getting paid?

          I'm with you. I've not even been paid for October yet. I'm waiting a day or two to see if I'll even be paid for November. I've e-mailed B&N enough already. No money, I'm out of here. There are other options, ones that pay on time and don't have technical issues every day of the week.

          • Re: When are we getting paid?

            I was paid for Oct right on time, however it was about 3% short.


            I've heard nothing on Nov payment. I've already been paid by Amazon and Amazon UK for Nov.

              • Re: When are we getting paid?

                "I was paid for Oct right on time, however it was about 3% short.


                I've heard nothing on Nov payment. I've already been paid by Amazon and Amazon UK"




                My situation exactly. I love how there has been no explanation as to just where in the world our money is... I mean, who could possibly care right?

                  • Re: When are we getting paid?

                    Last month they paid October sales on December 30 at 4:30PM (when I received the e-mail that I was paid). I am expecting at least an e-mail by the end of today or at some point tomorrow saying the money is heading toward my account. If it's not in my account by Thursday/Friday - I'll start getting a bit cranky. On that note - we have to remember that it's not in PubIt's best interest (nor Barnes and Noble's) to stiff us because then they have a huge lawsuit on their hands. Unless they plan on filing for bankruptcy and then no author in their right mind would trust them to distribute their books after that. And I suspect readers would be very upset to hear that so many authors were taken for thousands of dollars by a huge corporation, causing even more issues. No - would not be in their best interest at all. Which is why I think it's premature to worry. However - those of you who HAVE NOT been paid yet for October and you have made above the minimum sales it takes to get paid -- Umm, I'd be making double-triple sure your bank and tax info is correct and I wouldn't let up. Find a phone number if you can and call daily until the situation is resolved. If it gets stupid, hire an attorney.

                      • Re: When are we getting paid?

                        I just got a notice that the payment had been made. Will probably take a couple of days to show up in my account, but notice is always a positive start.

                        • Re: When are we getting paid?

                          I don't think it's a trust issue, at least it's not for me. I believe payments will come. The issue is the EXTREMELY POOR Customer Service and communication on the part of B&N.


                          I too was paid for Oct sales only the amount reported earned, the amount reported paid and the amount actually paid are all different. Yea, they had glitches and finally notified publishers of this. However, we have yet to hear anything further about the glitch fix and have yet to receive the shorted amount. Will that amount be included in the Nov payment? Perhaps, but a note saying what is going on would be nice and ward off ill feelings and potential bad press.

                          • Re: When are we getting paid?

                            It seems reasonable. It usually takes a few days before a direct deposit hits the account, just like the email says. I agree the communication on BN sucks, but it is not a scam or other stupid accusation. For those who REALLY have not been paid, really check with your bank. You would be amazed at the things that can stop a transaction at some banks, misspelled name, different address, etc. Or call them at 1-800-Thebook (hope that still works)

                              • Re: When are we getting paid?

                                Not yet paid for last month, let alone this month.


                                Contacted my banks. They've heard nothing from BN.


                                Checked my account information with BN. Everything looked fine.


                                When BN told me that had problems, I gave them a different account.


                                Checked that information. It looked fine.


                                Four e-mails to BN since? Not a single one of them answered.


                                Do I think it's a scam? No, not at all. I think it's two things. I think someone is not doing their job. And I think BN must have a corporate atmosphere that has little interest in their customers or suppliers.


                                Though I could be wrong.


                                'Course I've had none of these problems with the half dozen or so other online venues I do business with on a regular basis, from other major corporations to small mom-and-pops.


                                And I no longer buy the "they weren't prepared for the holiday rush" BS. That was good a month ago, maybe even three weeks ago. But I've worked for enough corporations myself that if there were ever technical issues as bad as the ones Pubit! has had over the last month, everyone in the IT departments would have been pulled in and would have worked around the clock until the problems were solved or at least working tolerably. I don't see that here. I see an "oh, we'll get to it when we get to it" attitude, and "no, we won't contact you to tell you anything" attitude.


                                Am I squeaking the wheel a little too much? Maybe. But I've pretty much had it with BN. And what do I have to lose, because they're already NOT paying me. Ban my account? Oh, boy, scare me with that one. If I'm not getting paid, it doesn't really matter if I have an account or not, now does it?

                            • Re: When are we getting paid?

                              "I was paid for Oct right on time, however it was about 3% short.


                              Same here.  I was paid on the last day of Dec, but the amount deposited doesn’t match the amount shown on my "My Sales" tab.  I’m glad to hear this happened with others, too.   It gives me hope it’s a system issue that BN will fix soon.  (And I don’t have a direct deposit fee associated with my bank account, as far as I know, because my Amazon payments match their statements exactly.) 


                              I did get the email about a payment made today, also, but I haven’t see it show up in “My Sales” or at my bank yet.  Hopefully soon!


                              (P.S.  *waving to Jana*)


                          • Re: When are we getting paid?

                            I have been paid by B&N.  I had issues at Amazon because their direct deposits would not work with my savings or brokerage accounts.  I opened a checking account just for direct deposits and now everything works.  So far so good, knock on wood. 


                            My bank does not charge a fee for direct deposit, but if the amount you receive is short of what you expect, make sure your bank didn't take a vig for the direct deposit.  Also, you won't get paid if there is less than $10 owed to you. 

                            • Re: When are we getting paid?

                              Well last month they sent us the payment email and the direct deposit arrived four days later.  I received my email saying that I was going to  get paid today.  I would bet it will arrive in about 4 days...

                              • Re: When are we getting paid?

                                Yesterday I also received the email stating payment had been made to my account. As it takes a few days to clear the bank, I'll wait and see what I get paid. Best case scenario ~ they pay me the missing royalties from October as well as the full amount for November. Worst case, they pay me a truncated amount for November because they still haven't corrected whatever issue they're having with depositing the full amount earned.


                                I run a small publishing company and so far have had to front the royalties earned to my authors because I wasn't paid the full amount earned. I don't know why this is or which titles in particular were affected by the short-fall, which is very frustrating.


                                I think B&N was in no way expecting the volume of response they received when initiating the PubIt! program. Proof of this is the lengthy amount of time it took to update the Sales tab to its current format. I'm sure my misplaced $100 from October is far less than what others were shortened, and the sheer amount of misplaced royalties from ALL of us is overwhelming.


                                But their customer service is horribly poor. There isn't even an auto-response set up to let you know whether or not your message was received. I remember when the program first started, I received an email with a toll-free number in it to call if I had any problems. I will be digging that out and calling if my second payment isn't what the Sales tab reflects.

                                • Re: When are we getting paid?

                                  I look throughout the day to see if the payment has hit my account. Not yet. Then I decided to look back at last month.


                                  I received the "Payday" email on 12/30 and the payment hit my account on 1/3. I then had two days to for it to clear.


                                  My guess is that payments will be in our accounts tomorrow, 2/3.

                                  • Re: When are we getting paid?

                                    Yea, what's the deal? No pubit phone number, will not respond to emails, they post that I have been paid but no $ yet. My bank had said 2 months ago that they "tried" to deposit a check but did not include my last name or the fact that it was to a savings account so it was rejected. I have tried to contact them with over 20 emails to 6 different email addresses with no results, I have even changed the deposit account. I have NEVER had a problem with any direct deposit I have set up! EVER! By the way, Amazon deposited just fine! Guess Kindle is the way to go! I had high hopes for Pub It. I hope they get this fixed, I love the concept, but concept and potential doesn't pay the bills. Even the amount they said they payed me doesn't match what my account said they owed for that month. I'm not an accountant but it's not that hard to see we have a problem! If they are reporting it as my income to the IRS, I suggest they pay me. I published in Jan. and have sold hundreds but NO $ yet! This is now May! Come on....

                                      • Re: When are we getting paid?

                                        Ok, Got to give them credit now. They finally sent a check for amount owed to date:smileyhappy:

                                        Happy Dance..... Now it's payment time again and I'm not seeing it...  :smileymad:  

                                        Guess I’m just not one to say maybe one day they might give me the money they owe. Wish my creditors were like that. I have to pay my bills on time or face consequences How About YOU?

                                        This explains why they don't have a pub-it customer service number. They couldn't handle the number of complaints.

                                          • Re: When are we getting paid?

                                            I'm not seeing mine, either. Not even an email, but I want to have faith in them that they will get it to me. *crossing my fingers* I hope.

                                              • Re: When are we getting paid?

                                                I want to believe that pub-it is such a great opportunity that they are just overwhelmed with business. Love the concept! All we ask for is a little communication. We need a author services phone number, "Live" instant message or email that we can get answers from at least with in 24 hrs. Just treat us like you would a stranger walking into your store at least.

                                                The terms they have posted:

                                                Barnes & Noble will pay Royalties on their respective eBook sales approximately sixty (60) days following the end of the calendar month during which they make the applicable sale. At the time of payment, we will make available to you an online report detailing sales of eBooks and corresponding Royalties. All payments will be made via Electronic Funds Transfer ("EFT") payments or other method we designate in the Service Policies, in the Sale Currency or other payment currency we provide for in the Service Policies.


                                                it's been 69 days now, no email, no deposit, pubit sales information is not showing a payment made.


                                                I have emailed several times to 4 addresses called the only Pub It number available, called B&N corporate and emailed again. I just have a simple question and can't get an answer. 


                                                I do believe we will get paid, just don't know when.

                                          • Re: When are we getting paid?

                                            I know I have gotten a few emails saying they are looking into it. It's rediculous. Amazon has no trouble paying me.