15 Replies Latest reply on Dec 27, 2011 6:36 AM by Kimba121

    Beware of Preordering e books

    mysteryk33

      I have never posted to this forum but I felt this was a warning worth passing on.  I pre ordered "Tales of the Otherworld" by Kelley Armstrong on April 10th, excited it was being offered in ebook format.  The price was higher that the hardcover (ebook $16.57  and hardcover book was listed at $15.00)  but since it was for charity and would save me a trip to a store I went ahead and preordered it. Then on its release day it was listed for $9.99. That is almost a $7.00 difference. I feel like I was punished for ordering mine early.  I contacted customer service and got their "we are sorry for the inconvience" and that was it-- no real explanation.  I love my nook and have purchased a lot of books for it from several sources but I can safely say this will be the last one I preorder from B&N. You are better off to wait until the release day.

       

       

        • Re: Beware of Preordering e books

          No kidding.  I pre-ordered the latest David Baldacci book and was told that I would be billed at the time of the order, (not customary for internet orders).  This was several weeks ago, and I'm still waiting to download.

          maw

            • Re: Beware of Preordering e books

               

              BikerBook-Reader wrote:

              No kidding.  I pre-ordered the latest David Baldacci book and was told that I would be billed at the time of the order, (not customary for internet orders).  This was several weeks ago, and I'm still waiting to download.

              maw

               

              I disagree, it actually IS customary to wait to bill until the order is ready to ship, especially for Internet orders. I have not ever ordered something that was pre-ordered or back ordered and been billed immediately.

               

                • Re: Beware of Preordering e books

                  True, I preordered Shadowfever which is not available for release until Jan 11, for $14.04, I got an email that stated:

                   

                  "Thank you for shopping with us.

                  We're excited you're excited about the pre-sale title below. When this title is released and available for download in your Library, we will notify you by email ASAP. The expected date of availability is below. Your credit card will not be charged until the item is available for download."

                   

                  I now see it is still on preoorder but now for $9.99. I just emailed them to see if they will charge me the $14.04 or the $9.99, we'll see......

                   

              • Re: Beware of Preordering e books

                Thanks for the warning.  I will not order anything from this site on pre-order.  I have had a Kindle for over a year and am not billed until the book is downloded.  

                 

                Not, only that it Penguin gets a wild hair and desides it doesn't want to sell to Barnes and Noble even if it has been pre-ordered.  I wonder if you would get your money back?

                 

                Just another downside to this company.

                  • Re: Beware of Preordering e books
                    geertm

                    As they inform you clearly about this before you buy the book I do not see the problem. You are free to buy or not buy the pre-order book.

                     

                    This is not something just B&N does. Fictionwise does the same thing (even before they were bought by B&N).

                    • Re: Beware of Preordering e books

                       

                      Kathy459 wrote:

                      Thanks for the warning.  I will not order anything from this site on pre-order.  I have had a Kindle for over a year and am not billed until the book is downloded.  

                       

                      Not, only that it Penguin gets a wild hair and desides it doesn't want to sell to Barnes and Noble even if it has been pre-ordered.  I wonder if you would get your money back?

                       

                      Just another downside to this company.

                       

                       

                      They tell you at the time you order that you will be billed immediately.  There are no secrets about it nor is it a downside.  It's the deal you agree to when you pre-order.

                       

                      If you're pre-ordering then you get the book.  Why would Penguin NOT want to sell the book. 

                       

                      If you like your Kindle so much why did you purchase a Nook as well?  Or do you not have a Nook and just come here to make disparaging comments?

                      • Re: Beware of Preordering e books

                         

                        Kathy459 wrote:

                        Thanks for the warning.  I will not order anything from this site on pre-order.  I have had a Kindle for over a year and am not billed until the book is downloded.  

                         

                        Not, only that it Penguin gets a wild hair and desides it doesn't want to sell to Barnes and Noble even if it has been pre-ordered.  I wonder if you would get your money back?

                         

                        Just another downside to this company.

                         

                        B&N isn't the one you need to worry about, it's Amazon and Penguin that haven't been able to reach and agreement as of yet.  You can't order any Penguin books published April 1st or later from Amazon on the Kindle, but you can at Barnes and Noble for your Nook (if you have one).   As I understand it, it's Amazon that had to send out letters canceling pre-orders for Penguin books.   I were a Kindle owner I'd be mighty unhappy right now.

                         

                        Linda

                         

                      • Re: Beware of Preordering e books

                        I can't figure out BN's pre-order policy.  Often I will find books that are available to pre-order on a Kindle, but not for  Nook.  Also, you do have to watch the price on a pre-order.  Sometimes it is as high or higher than the hard back.  It may drop later, but you don't know...you just have to keep checking, which is very inconvenient.

                        • Re: Beware of Preordering e books

                          Even worse than that is when the price drops DURING the pre-order period, like it did for the new Lee Child book.  I bought it at $13.50 and now it's at $9.99 - even before it's gone on sale!  So everyone who pre-ordered at the higher rate gets screwed.

                           

                          Amazon has a pre-order price guarantee - why can't B&N offer the same thing?

                            • Re: Beware of Preordering e books
                              keriflur

                              I pre-ordered three books that all released today.  All three were Agency books - two were S&S purchased about two weeks ago for $9.99 each, and they are still $9.99 now that they're released.  The other I pre-ordered before the Agency changeover, but it was $12.99 after the changeover and is still $12.99 now that it is released.  This one was from Penguin.

                               

                              I did notice that one of the books in my wishlist that is on pre-order went up in price from $9.99 to $11.69 in the last week.  It doesn't release unti the end of September, and it's published by Random House so B&N is the one increasing the price.  Another that's already out, also published by RH, is up in price too.  So it seems while we've been focusing our price-watching on the Agency 5, B&N is increasing their prices also.

                            • Re: Beware of Preordering e books
                              mysteryk33

                              I received an email today with an apology and the refunded amount. It was clear it was a one time courtersy. At least I got my money back and I have learned to just wait and watch. Some books are better preordered and some are not.

                              • Re: Beware of Preordering e books

                                I just had this problem too with the New Karen Marie Moning book due to be released in January of 2011.  I preordered in August and paid 14 something.  Today the pre-order price is listed as 9.99.  I'm sorry it really makes me upset that I am being charged more because I bought the book a little earlier than others. 

                                 

                                I am fairly new to ebooks so I really thought that price match was a universal thing....oh well...Lesson learned!!!

                                 

                                Edit...I just saw the previous post about this book

                                • Re: Beware of Preordering e books

                                  Thank you for this warning, and I wish I had read this a year ago when I bought my Nook. This morning I had two ebooks delivered to my Nook, one that I preordered in September and one in October. The preorder price for each was $7.99. Today on the B&N website, the ebook prices are $4.99 and $6.99 for the two ebooks. I have called customer service to request a credit of $3 and $1 plus tax for these. I frequently pre-order--that way I don't have to track the releases from my favorite authors--but I will never receive a pre-ordered ebook again without checking the current ebook price and obtaining a refund if the price has gone down.

                                   

                                  The two books are How The Marquess Was Won by Julie Ann Long ($4.99 today) and This Duke is Mine by Eloisa James ($6.99 today).

                                   

                                  I hope this helps everybody. BTW, your credit card does not get charged until the ebook is released.

                                  Kim Haynes