6 Replies Latest reply on Jul 8, 2011 7:43 AM by deemure

    USB fried

      I plug my nook color into my laptop and "pop" the laptop was off. Turned it back on and now none of my USB ports work with anything. Did anyone else have their USB ports fried by the nook? The nook still works fine. Only my laptop was damaged. Is there a cover up going on that I need to know about or is this an isolated incident? Will Barnes be Noble eniugh to fix my laptop? I doubt it!

        • Re: USB fried
          Doreenpv

          Wow this is a first for me. I have never read on here or else where of this occuring. Call CS and see what they have to say. Not sure who is responsibile for your lappy. But part of owning the NC, one usually owns a lappy to perform certain functions.

          I know I would be livid if it happened to me.

          • Re: USB fried

            rajjer wrote:

            I plug my nook color into my laptop and "pop" the laptop was off. Turned it back on and now none of my USB ports work with anything. Did anyone else have their USB ports fried by the nook? The nook still works fine. Only my laptop was damaged. Is there a cover up going on that I need to know about or is this an isolated incident? Will Barnes be Noble eniugh to fix my laptop? I doubt it!



            Cover up, come on...be serious!

             

            It sounds like your laptop does not have 'too much current' protection, meaning that your laptop doesn't shut off devices that try to draw too much power.    The NC, if the battery is low, can TRY to draw up to 4 times the amount of power that a laptop USB port can provide.   Most laptops have circuits in them that prevent problems like yours if something trys to draw too much power.   

             

              • Re: USB fried
                Well, I wonder if there may have been some static build up or something. This happened to me sort of with an iphone and a desktop pc. Plugged it into the usb and there was a slight static arc. Didn't fry the usb, but did fry my ethernet for some reason. Eventually, the usb started to have problems.
                  • Re: USB fried
                    Mark_OB1

                    This will probably seem strange to most people, but if you look in the manual for your laptop or desktop PC, it will probably say to turn the computer OFF before plugging in or unplugging your peripheral devices, including USB ports.

                     

                    The fact is that most of the time, this is unnecessary, and you can plug and play all day long with no ill effects.  And most people do so, and ignore the warning advice with impunity.  (Assuming they ever bothered to read the warnings in the first place.  Which most do not.)

                     

                    But it's also possible that due to the angle of insertion or other factors, you can create 'bad situations' with the power circuits... either shorting something to ground, or pushing voltage somewhere it doesn't belong.  When this happens, sometimes the protective ciruitry built into the PC or other device will save you.  And sometimes, it won't.  :smileysad:

                     

                    In that final, unpleasant situation, that's when the PC vendor will ask, "Did you turn off the power first, before plugging in, as directed?"

                     

                    In this case, my question would be if you plugged your USB cable into the PC first, or the Nook first?  If the former, I can easily see this happening, since the NC microUSB is an extremely poor design.

                     

                    - Mark

                     

                • Re: USB fried

                  Thanks all for the help. It was an older Dell laptop. Also, I did plug the usb in first then the nook. The ports are still fried and wont work with anything. Kid at Christmas. Yes-sir re-bob! But what kills me is that B&N tech support won't even answer my email. Not so Noble after all are they?

                    • Re: USB fried

                      Emailing BN is pointless. If they answer, it will be to tell you to call. No use fuming about that, they just are not set up to help that way. If needing CS, call and be sensible about it. As with any company, try off-peak times, be prepared to wait, and when connected, ask if you are connected to US customer service. If they are in the Phillippines, they pretty much only have standard answers with no variance. They probably answer calls for many companies. It is possible to get tech support in the US by asking, specifically.

                      But, no they will not fix your laptop. Of this, I am certain. There are warnings and waivers all over the place that use of any device is the owner's responsibility. As well, there are possibilities that your older Dell laptop just coincidentally decided to break at that very moment. Unlikely, but there's no way they would know for sure when and how the damage occurred.