8 Replies Latest reply on Apr 24, 2012 5:12 PM by Olive13

    Cancelling a magazine subscription?

      When I first got Nook Color, I decided to try a free trial magazine subscription.  After looking at it, I did not want the subscription, so have tired numerous times to cancel it through "manage subscriptions" on my account. 

       

      Although I did receive a message each time saying the cancellation was successful, the magazine never disappeared from my Nook library.  Today I received an email saying the next issue was ready.  It included a phone number to call to cancel, instructing me to use "option 5".  Surprise, surprise - there is no option 5.

       

      Has anyone else had any success cancelling a subscription without a lot of pain?I have tired calling customer service, but the wait is painfully long.

        • Re: Cancelling a magazine subscription?

          I'm experiencing the same thing.

           

          I was checking my bank account and saw a 1.99 BnN charge today. I went in to my BnN acct and saw a charge for a magazine. I also ordered the trial of a magazine and cancelled right away. I went in a little while ago and saw the magazine still in my account as well. I cancelled again.

          I see I need to find someone to straighten this out as well. I don't want to keep getting charged when it's been cancelled.

          • Re: Cancelling a magazine subscription?
            El_Nacho

            Grifter, so are you still being charged for it after trying to cancel it or are you just trying to delete the old issues that were downloaded from your nook? 

            Dan

            • Re: Cancelling a magazine subscription?

              Grifter wrote:

              When I first got Nook Color, I decided to try a free trial magazine subscription.  After looking at it, I did not want the subscription, so have tired numerous times to cancel it through "manage subscriptions" on my account. 

               

              Although I did receive a message each time saying the cancellation was successful, the magazine never disappeared from my Nook library.  Today I received an email saying the next issue was ready.  It included a phone number to call to cancel, instructing me to use "option 5".  Surprise, surprise - there is no option 5.

               

              Has anyone else had any success cancelling a subscription without a lot of pain?I have tired calling customer service, but the wait is painfully long.


              Call Customer Service, option 2 not 5.    They can cancel the subscription immediately for you. 

               

               

              • Re: Canceling a magazine subscription?

                HI,  EUREKA!!!  I FINALLY CANCELLED MY UNWANTED SUBSCRIPTIONS.  I got the phone number for Barnes & Noble from my bank statement and made a call to the number (800-843-2665).  David was great...he cancelled 8 unwanted subscription in a matter of minutes and was a very nice person.  I told him our story of woe but he didn't say anything.  I'm putting the phone number on the inside jacket of my nook.  I'm so glad that's over....$37 a month for unwanted magazines....it really burnt my Scottish heart.

                 

                Merry Christmas,

                 

                Fedupscot

                • Re: Cancelling a magazine subscription?

                  I figured out the problem with cancelling the magazines!!! :smileyhappy: according to the "manage subscription" message, the magazines that you already have stay in your library, and even though the cancellation was successful, it auto-renews every month. So, in order to not pay for it, you need to go back to it every month and cancel it. I know it is a lot of work, but hey, at least you don't have to pay for it any more!