16 Replies Latest reply: May 3, 2013 1:52 PM by beeguy

    Computer doesn't recognize that NookColor is connected to computer

      When I connect the USB to the computer the light on the USB comes on, but the nook and computer aren't communicating.  I can't download any adobe files from library. Getting very frustrated and out of things to read.

       

      The cable charges the nook, but I am still wondering if it is the cable. I tried a different computer with the same result.

       

      Suggestions?

       

       

        • Re: Computer doesn't recognize that NookColor is connected to computer

          Are you sure that the NC is on, and is awake?

           

          Even if mine is awake when I connect it to the computer, I still have to swipe it to wake it again, and then it shows as connected.

          • Re: Computer doesn't recognize that NookColor is connected to computer

            I am having the same problem.  I have spent hours and hours working on possible solutions.  Please help!

            • Re: Computer doesn't recognize that NookColor is connected to computer

              i bought a first edition nook. worked perfect for a year and then it clunked out on me. i called them and they sent me a refurbished one. a week later, the replacement would not turn pages. returned it and received another refurbished nook. now when i plug it into the computer, it wont recognize the device. i've tried everything - different cords, different usb ports, different computers, restarting, hard resets, soft resets, reset to factory settings, uninstall driver, install driver blah blah blah. their customer service could not figure it out and from reading all these message boards - it seems that they dont know how to fix the devices.. just replace them with a refurbished one and hope it doesnt konk out.

               

              after all that and two conversations with barnes and nobles they have decided that since i am past warranty and it is a first edition nook - all they can do is offer me the nook simple touch for $50 or the nook color for $80.

               

              i am not spending more money on a device that was defective from the beginning. going to the kindle...

              • Re: Computer doesn't recognize that NookColor is connected to computer
                As of an hour ago, I am having the same issue .. My light comes on but my computer and Calibre do not recognize a device is plugged in. I tried all the ports on my laptop, many restarts on both the nook color and my computer, checked out the device manager .. i'm not seeing anything. Is there some sort of driver I can install? My cord is fairly new, my last cord broke, I have had my nook color since 2 valentines days ago and never had this issue before. Do i have to get yet another cord?? surely there is a fix, i just haven't been able to find it.
                • Re: Computer doesn't recognize that NookColor is connected to computer

                  i had the same problems with epub books i bought elsewhere. I would try to open them and the nook color wouldn't allow me to.  however if you download them to your computer, place them in adobe digital editions, then plug up your nook color, the digital editions will read your nook color and you can click and drag the books you purchased, and drag TO THE NOOK COLOR.  THAT'S WHAT I DID AND GOT TO READ MINE.  Sorry for the large print.

                   

                   

                  Lourdes

                  LLebron01@yahoo.com if you need to talk or become my nook friend.

                    • Re: Computer doesn't recognize that NookColor is connected to computer

                      I'm having same problem.  Was reading a library ePub book last night, but when I tried to continue later I would get Error Dialog "User not activated".  I thought maybe needed to transfer it from laptop to NC again...for some reason, but when I attempted this on 2 different laptops and several USB ports, it is not showing the NC at all!  So, based on this conversation...got to BN and have them check USB cord?

                      Thanks.

                    • Re: Computer doesn't recognize that NookColor is connected to computer
                      I was having this problem. I plugged mine into a different USB port on my computer and it worked perfectly. Hopefully your problem is as simple, I messed with mine FOREVER before I figured this out.