7 Replies Latest reply on Jul 2, 2013 1:10 AM by Froide

    Moore Tornado 0  NOOK 1

      I lost everything in the Moore tornado, my house, my car, furniture, collectibles.  But luckily my NOOK survived.  But the volume is broken, I can read with it, surf the net, but I hear nothing.  I have no control of volume anymore. I was hoping B&N would replace it, but they wont.  I am stuck with a broken NOOK that survived the tornado.  This was not my fault, it was mother nature.  I wish B&N could help me with a replacement NOOK. 

        • Re: Moore Tornado 0  NOOK 1
          Mercury_Glitch

          I take it that you opted not to get the extended warranty.  The standard one year one does not cover accidental damage.  Sometimes your home owners inssurance will cover these sorts of things.

          • Re: Moore Tornado 0  NOOK 1
            BFCoughlin

            Although they are technically within their rights (unless you had the extended warranty) it would seem simple human kindness to replace something damaged in such severe circumstances.  If there is a comsumer advocate at your local newspaper or TV station, you might consider contacting him or her.  Sometimes companies can be shamed into doing the right thing.

            • Re: Moore Tornado 0  NOOK 1
              NookGardener

              sayntin wrote:

              I lost everything in the Moore tornado, my house, my car, furniture, collectibles.  But luckily my NOOK survived.  But the volume is broken, I can read with it, surf the net, but I hear nothing.  I have no control of volume anymore. I was hoping B&N would replace it, but they wont.  I am stuck with a broken NOOK that survived the tornado.  This was not my fault, it was mother nature.  I wish B&N could help me with a replacement NOOK. 


              I'm actually impressed that it got knocked around in a tornado and still works at all.

               

              Realize you have more important priorities right now (roof over your head, clothes on your back, etc) When things settle down, you might want to check with a pair of headphones. It might be the speaker connection that got knocked loose, not the volume buttons.  

               

              As far as B&N replacing it is concerned, that is what homeowners insurance is for. Though am very sorry you had to go through the tornado experience.

              • Re: Moore Tornado 0  NOOK 1
                Fat_Old_Guy

                I don't want to sound mean, but why should they? are they in some way responsible for the tornado? I have lost 3 homes to hurricanes in my 50 years, stuff happens,

                • Re: Moore Tornado 0  NOOK 1
                  KingAl
                  If B&N did this, they would be opening a huge can of worms. Imagine the number of people who would want B&N to replace "stolen" Nooks.
                  • Re: Moore Tornado 0  NOOK 1
                    Froide

                    sayntin wrote:

                    I lost everything in the Moore tornado, my house, my car, furniture, collectibles.  But luckily my NOOK survived.  But the volume is broken, I can read with it, surf the net, but I hear nothing.  I have no control of volume anymore. I was hoping B&N would replace it, but they wont.  I am stuck with a broken NOOK that survived the tornado.  This was not my fault, it was mother nature.  I wish B&N could help me with a replacement NOOK. 


                    I just replied in your other thread, and see that others have covered, in bits and pieces, a lot of what I wrote in my single post.  Nonetheless, I'll repeat it here, in italics.

                     

                    So sorry you suffered tornado damage, fellow NOOKie. I'm glad you survived intact.  That's what really counts.

                     

                    You didn't mention how old your NOOK is. In any case, as you've no doubt already learned, BN's One Year "Limited Warranty does not cover damage or malfunctions caused by accident, disaster," etc. And from what I read, the BN Sponsorships and Charitable Donations webpage states (in bold type):"Please note: Barnes & Noble does not have a grant program nor do we offer scholarships." 

                     

                    On a more optimistic note: you may have some recourse and not even know it. Check out the list below and see if any of the following applies to you.

                     

                    Ways to cover devices, that I'm aware of:

                    • Buy the device using a credit card that offers a warranty for damage/theft coverage and/or extends the manufacturers' and/or vendors' product warranty
                    • Buy additional damage/theft coverage from the manufacturer and/or vendor
                    • Purchase a device-specific policy, e.g., from SquareTrade
                    • Cover it under homeowners/condo/renters' insurance - check with your insurer to see what's covered, under what conditions, for what price

                    Good luck!