14 Replies Latest reply on May 31, 2012 9:48 AM by annspal

    Tiny bright spot on my NST Glow

    lindajm22

      I have had my NST Glow since around April 27th (was a pre-order) and recently I noticed a tiny little bright spot (like a pixel size) on the screen when the light is on.  I suspect it's always been there but I didn't notice it right away, but now that I've seen it I can't UNsee it and now it's all I can see.  There is nothing you can actually feel on the screen itself so it doesn't appear to be a scratch on the screen or anything like that.  So I called customer service this afternoon to see what they could do.  First he had me deregister it and do a hard reset to make sure it wasn't a software issue and it wasn't, it was still visible.  So they are sending me a new one.  I double-checked with him about that because I didn't want a refurbished one considering it was only a few weeks old and he assured me it was brand new.  He said I should have my new one in 3-5 days and I just have to send back the defective one within two weeks with a prepaid UPS label.  They were very nice and I am very grateful.

       

      I also asked him if I could use a screen protector on this NST Glow or if it would harm the special coating on the screen.  He checked with someone and came back and told me that yes, I could use a screen protector on it just fine, which is what I'm going to do as soon as the new one comes.  I've been wanting to put one on but wasn't sure because of that top coating.  I've been using the B&N anti-glare protector on my original NST and you couldn't even tell it was there.  Does anyone use one for their Glow?

       

      Anyway, very pleased with B&N customer service, as I always am whenever I've had a problem.

        • Re: Tiny bright spot on my NST Glow

          Hi I also Have the tiny spot that the light shows through. Of course it is right in the middle of the screen and I can't also unlook at it.  There is however already a screen protector already installed on the nook glow. I don't think another one will help out much.  It may hinder the touchscreen process.

           

          Good Luck.

           

           

          • Re: Tiny bright spot on my NST Glow

            If you purchase the NST Glow in store, can you open/start it up and make sure it is not defective before you actually purchase it to make sure it does not have this defect? 

            • Re: Tiny bright spot on my NST Glow
              There's a section in the glowlight manual which says that adding another screen protector may mess up the screen and void warranty. I'm not sure where exactly off the top of my head but another member had posted somewhere on the forum.
              • Re: Tiny bright spot on my NST Glow
                Unfortunately you were misinformed by support about the screen protecror for the glowligbt. An anti glare screen protector comes pre-installed on the glowlight. Adding another will damage your screen. The screen protectors at BN clearly state this on the back of the package. I don't think it is removable either. Glad you were able to get a new nook. I doubt there are any cpo's yet, they haven't been out that long.
                • Re: Tiny bright spot on my NST Glow

                  My new Glowlight had the same issue!  I thought I had scratched it but it was under the protective/anti-glare screen & could only be seen when the glowlight was on.  I took it to a B&N store on the 10th, they were completely sold-out of Glowlights so I had to call the 1-800 number to get a UPS label & mail my Nook in.  I have been without my Nook since the 11th.  They were supposed to mail me a new Glowlight but they haven't yet & I assume it's because they're sold-out?  I don't know.  I haven't heard anything from B&N since I called on the 10th - I didn't even get an email from them when they received my Nook via UPS - so I called them yesterday (the 20th) & they said to expect a Nook replacement in 3-7 business days.  Let's hope it's sooner rather than later!  Also I hope the replacement doesn't develop the same issue.  I want to read!  :smileytongue:

                    • Re: Tiny bright spot on my NST Glow
                      lindajm22

                      J-Porter wrote:

                      My new Glowlight had the same issue!  I thought I had scratched it but it was under the protective/anti-glare screen & could only be seen when the glowlight was on.  I took it to a B&N store on the 10th, they were completely sold-out of Glowlights so I had to call the 1-800 number to get a UPS label & mail my Nook in.  I have been without my Nook since the 11th.  They were supposed to mail me a new Glowlight but they haven't yet & I assume it's because they're sold-out?  I don't know.  I haven't heard anything from B&N since I called on the 10th - I didn't even get an email from them when they received my Nook via UPS - so I called them yesterday (the 20th) & they said to expect a Nook replacement in 3-7 business days.  Let's hope it's sooner rather than later!  Also I hope the replacement doesn't develop the same issue.  I want to read!  :smileytongue:


                      They emailed me a UPS label also but I'm not sending my defective unit back until I get the new one and know for sure that it doesn't also have a defect. They told me 3-5 business days but I haven't seen it yet and the expected ship date on my email says May 30.  Good luck with yours!

                        • Re: Tiny bright spot on my NST Glow

                          Thanks!  After calling them & setting a fire under someone, they finally said they would mail me a new Glowlight & even emailed me a UPS tracking number.  It's supposed to arrive today.  I don't know if they would have been as quick about it if I hadn't kept calling - (today is 2 weeks since I mailed mine in).  I suggest you do the same - just to make sure a new Nook is actually being sent out before you mail yours back... just so the 14 day return thing doesn't pass you by.  Good luck!  :-)

                      • Re: Tiny bright spot on my NST Glow

                        Hi all,

                         

                        I've had my new NST w Glow Light for a couple of weeks now and, today, after laying out by my pool and reading it for a couple of hours, I now notice I have two little bright spots. They do almost look like scratches.. but there is no way I scratched it!   I think maybe the heat outside did it??  It was 92-95 outside today.  I kept it covered when I wasn't using it.  Did any of you have it in a place where it could have gotten hot like that?

                        Luckily I do have the warranty on it, so I'll be able to go to my local B&N and get it replaced.  Reading poolside or on the beach is one of my favorite things to do (I live in Tampa, FL) so I hope this is something that won't recur with my replacement.   I guess I could use my old NST w/o GL to read outdoors, but I was wanting to gift it to someone (or sell it).  

                          • Re: Tiny bright spot on my NST Glow

                            I didn't do anything to my Nook either when the "scratch" appeared.  I think this is just a defect.  You should be able to read outside, in the sun, or anywhere with your Nook.  After taking it back, if the 2nd Nook does the same thing then I'd start to wonder but I think maybe the first few Glowlights that shipped out were defective.  Mine was perfectly fine for a couple of hours - I set it down, walked away, came back, picked it up, turned the light on & there was the "scratch".  So far, my 2nd Nook (the replacement) has been perfectly fine.  So like I said, maybe it's just the first batch of Glowlights that are acting up.  Let's hope!  :smileytongue:  Good luck with your return!  I hope your 2nd one works out much better for you.

                          • Re: Tiny bright spot on my NST Glow

                            My screen got one of these bright spots as well. It's positioned low enough on the screen to deal with it the little time I've wanted to turn the light on, so I'm waiting a bit to exchange it.

                             

                            Has there been any official word on the cause? Are the replacement units performing without the same problem developing?