21 Replies Latest reply on Jul 27, 2014 7:32 PM by dixieboo

    Broken LCD Replacements  for Nook HD and HD+

    Althor18

      Hello everyone, I am trying to see if there is a large "NEED" for replacement LCD's for your Noook HD and Nook HD+ Tablets as I am seeing a lot of people out of luck and a complete disregard by Barnes & Noble on replacing a broken LCD unless you bought the grossly expensive additional warranty...typical of an American Corporation...and yes I am one that did not pay for an additional warranty and only have use of half the screen on my Nook HD+. I am currently talking with a Chinese company of possibly providing the LCD replacements for your Nook HD and HD+ so just give me a reply so I can get an idea of how many of us are out here that dont have any other option than to buy a brand new Nook HD or HD+.

       

      Ronnie D.

        • Typical of an American Consumer?
          DeanGibson

          Althor18 wrote:

          ... a complete disregard by Barnes & Noble on replacing a broken LCD unless you bought the grossly expensive additional warranty...typical of an American Corporation...


          If it's broken and was a the fault of B&N, the existing one-year warranty covers that, since the HD/HD+ are less than one year old.

           

          Given the price of an extended warranty, compared to the current cost of a brand new Nook, I think most buyers are willing to take their chances.  I certainly am with regard to virtually all purchases, and it has saved me a lot of money.

           

          Remember, warranties are not free;  they cost the monufacturer money.  Don't say "good will", that costs the manufacturer money as well.

           

          We see people here who are on their 3rd of 4th cable, power supply, Nook Glow, etc.  Given the general quality of the Nooks and accessories, such 3rd or 4th replacement is not statistically reasonable for a manufacturer problem.

          • Re: Broken LCD Replacements  for Nook HD and HD+

            I did not purchase the warranty for my daughter's nook hd.  Unfortunately my mother accidentially dropped something on it and cracked the screen. Spoke to Barnes and noble and they told me without the extended warranty there is nothing they can do.  I have a Samsung tablet and I am able to have the parts replaced by Samsung for a price.  I will advise people not to purchase Barnes and Noble products because they are unable to support their customers.

              • Re: Broken LCD Replacements  for Nook HD and HD+
                kamas716
                B&N hasn't ever had a service department to fix any hardware, to my knowledge. You can probably find a third party dealer that would be willing to take on the project, for a fee. The extended warranty won't get your current, broken device fixed. It will get you a replacement. If you were careless with your device, that's on you, not B&N.
                  • Re: Broken LCD Replacements  for Nook HD and HD+
                    dixieboo

                    When they added electronics to their inventory they should have created a service department. Things break.  To offer only replacement as the solution is a needless waste.  I find it funny that the warranty is voided if you open it, but it's not covered if you break it anyway.  If you choose to repair it yourself, you can't get repair parts. If you decide you want to go with another reader all/most of your B&N content won't transfer to another reader. I hate to give up the library I have built to buy a kindle, but I will not be buying another Nook.

                      • Re: Broken LCD Replacements  for Nook HD and HD+
                        bklvr896

                        dixieboo wrote:

                        When they added electronics to their inventory they should have created a service department. Things break.  To offer only replacement as the solution is a needless waste.  I find it funny that the warranty is voided if you open it, but it's not covered if you break it anyway.  If you choose to repair it yourself, you can't get repair parts. If you decide you want to go with another reader all/most of your B&N content won't transfer to another reader. I hate to give up the library I have built to buy a kindle, but I will not be buying another Nook.


                        You might want to check before you buy that Kindle, but AFAIK, they don't repair Kindles either.  Amazon offers refurbished replacements.  Most electronics in this price range don't have repair options.  

                          • Re: Broken LCD Replacements  for Nook HD and HD+
                            Wulfraed

                            Consider that most radio/TV repair shops have a starting charge of $80 to $120 before repair parts just to open up and diagnose problems. Consumer electronics are basically considered disposable. I doubt if B&N even have a line just for customer returned items. More likely they go into the same rework line used for units that fail final checkout at the factory -- only a tag on the item would identify which goes to refurb supply vs getting a new product box.

                             

                            In the last two years I've had a 40" Samsung flat screen TV and a powered subwoofer in for repairs. The TV cost $150 for what turned out to be five or six electrolytic capacitors. Justifiable as the unit cost $1600 at Amazon's discount when new only six years earlier (and the caps had been failing for three years -- symptoms were self test reboots and locked pixel patterns). Granted a new Samsung of the same size is now only $600.

                             

                            The subwoofer also had a faulty capacitor but they included that one under the $120 base charge. That unit was around $3-400 when new only about three to four years ago.

                          • Re: Broken LCD Replacements  for Nook HD and HD+
                            DeanGibson

                            dixieboo wrote:

                            When they added electronics to their inventory they should have created a service department. Things break.  To offer only replacement as the solution is a needless waste...


                            Since its cheaper to replace (labor costs), repairing it would be a waste of your money.


                            dixieboo wrote:

                            ... If you choose to repair it yourself, you can't get repair parts.


                            Stocking repair parts is expensive as well.


                            Deciding to leave B&N because of this is part of the educational process ...

                      • Re: Broken LCD Replacements  for Nook HD and HD+

                        Hi Althor18,

                         

                        I'm currently  having a Nook HD+ with broken LCD. Sadly I'm not in US so I can not take it to B & N warranty centre where they said they would swap it for me for a refurbished one. I read you commented that customers can find $40 LCD replacement from China, can you point me to the seller ? I tried searching for quite a while now but still cant find any. A seller from Alibaba does have LCD replacement for $40, but the shipping cost is another $35 ...

                         

                        Many thanks in advance,

                         

                        Duy Hung

                          • Re: Broken LCD Replacements  for Nook HD and HD+
                            Althor18

                             

                            Unfortunately they are the only ones I know about. What I did was buy one off Ebay that didnt work anymore for parts for $35.00 and just swapped out my LCD. It is actually pretty easy to take apart.

                              • Re: Broken LCD Replacements  for Nook HAD and HAD+

                                I would love to know how you broke it down and replaced the screen. I refuse to buy a new one and would rather fix it than through the money out the window. I have searched far and wide to find someone that will replace the screen. I will just do it myself but I am scared I will get the wrong part or do it wrong and break it even more. Barnes and Noble in my opinion should be ashamed of themselves to not offer the chance for people that did not buy the warranty to get their tablets fixed for a price. I know I will never buy another tablet from them again if I can not fix this one.

                                  • Replacement parts policies.
                                    DeanGibson

                                    First, for decades, the cost of repairing most modern consumer electronics (parts, labor, and implied warranty on the repair) usually exceeds the cost of a replacement.  That's why most warranty "repairs" are in effect replacements;  it's usualy cheaper for the company.

                                     

                                    Second, given the above, stocking repair parts for the very small numbers of customers to do their own repairs, is a very tiny market, even ignoring the skills necessary.

                                     

                                    Third, you gambled ie, no extended warrany) and lost.  If you read the various threads here, you won't get much sympathy from people who paid for the extended warranty.

                                     

                                    Fourth, there are those who are willing to track down other broken devices nad have the skills to swap parts to create a working device.  Here's the good news:  you don't have to be one of them.  I have, on several occasions, sold broken devices on eBay to such people.  I clearly state the problem with the device.  Then, with the money I receive, plus some extra, I buy a new device (with a new warranty).

                                     

                                    Case in point:  I had a Garmin GPS ($225) which I accidentally dropped and cracked the LCD screen, but still worked.  Garmin said that the repair would be $125, but I sold it on eBay for $75.  Now yes, Garmin had a repair policy, but even if they hadn't, I'm sure someone with a dead device but intact screen, would have bought it.  There are lots of people selling broken items on eBay.  It's up to you whether you want to buy one and do the repair, or sell yours and have someone else do it.

                                    • Re: Broken LCD Replacements  for Nook HAD and HAD+
                                      Althor18

                                      It wasnt very hard to take apartbut then again i am pretty good with taking things apart and putting them back together. I broke Two of them so far. One of them I replaced the lcd/digitizer and the 2nd one I bought used for $80.00 on auction at Ebay. All your stuff is saved in your Barnes and Noble account online anyway so you dont lose anything. The one I bought off Ebay came with a 1-year warranty against defect so it was easier to go that route the second time instead of replacing the lcd again.

                                        • Re: Broken LCD Replacements  for Nook HAD and HAD+
                                          JinSC

                                          Althor (and others),

                                           

                                          I'm curious....how did you break the screen?  I've had a NC and now have an HD and have dropped them several times to rather hard surfaces.  Granted, none of the drops were more than about 3,.5 feet.  What does it take to break the screen?  Just want to know so I can avoid it....

                                           

                                          Peace,

                                          Jeremy

                                    • Re: Broken LCD Replacements  for Nook HD and HD+
                                      kamkamkam

                                      Hey,

                                      Here is a company that deals with Nook HD screens. They are completely chinese though, so unless you can read chinese, you may have some trouble. Maybe you know someone who can help you? Via this website they only ship to china and deals with chinese banks, so you may have to arrange a work around. 

                                       

                                      http://item.taobao.com/item.htm?spm=a230r.1.14.44.CQz15M&id=39593787006&ns=1&_u=p1hck6ik9a93#detail

                                       

                                      They're about 40 dollars = 260RMB

                                       

                                      I'm about to buy a new screen myself, and will be staying away from Barnes and Noble. 

                                    • Re: Broken LCD Replacements  for Nook HD and HD+

                                      Hi there,

                                      Did you have any luck finding someone to sell you the LCD screen for your Nook HD+? 

                                      I am looking to replace my screen too.  Please pass along any info that may be helpful.

                                       

                                      Thank you!

                                      dawn

                                      • Re: Broken LCD Replacements  for Nook HD and HD+
                                        I have 2000 nooks purchased for a large high school. Right now, I have about 15 screens that need to be replaced and the shops around here say they can't get the screens.
                                        • Re: Broken LCD Replacements  for Nook HD and HD+
                                          A_Book_A_Day

                                          I also have nook HD plus that I cracked the screen on and can't find anyone to fix or replace.  At least with Apple products you can find repair people anywhere.  I would think Barnes & Noble would at least trade in item for even a refurbished one for $75.00-$100.00.  I guess customer appreciation is low on their list.

                                            • Re: Broken LCD Replacements  for Nook HD and HD+
                                              bobstro

                                              I'm willing to bet you paid more for your Apple device.

                                                • Re: Broken LCD Replacements  for Nook HD and HD+
                                                  dixieboo

                                                  I've had the same apple device for over two years without issue.  I'm on my 4th and last nook in less than a year.  I hate it when other people say it, but, you do the math :smileyhappy:

                                                    • Re: Broken LCD Replacements  for Nook HD and HD+
                                                      bobstro

                                                      I just read your other message wherein you mention that you stepped on your presumably-otherwise satisfactory NOOK. Did you pay for an extended warranty? Have you tried trampling your iPad to see if it would stand up to the same abuse? 

                                                       

                                                      If you got a no-cost swap for a tablet with a foot print on the screen, I'd say B&N went above & beyond. Yeah, it sucks that you've had other issues, but it sounds like they're still working with you. 

                                                       

                                                      I just sent a Samsung tablet in for non-warranty repair. I've had a half-dozen tablets, including NOOKs, without a single problem. It was my fault. I don't blame Samsung. If it had been their fault, it would have been covered by warranty. 

                                                       

                                                      I was warned up front that any damage not covered under warranty would be repaired at charge. Even if I'd elected not to have it repaired, there would be a charge ($100, as I recall) for diagnosing it. On a $500 tablet, I was prepared to pay a couple of hundred bucks for repairs. On a tablet that cost around $200, I'd just use it as an excuse to upgrade to a newer device. 

                                                       

                                                      If you're seriously looking for protection from stepping on a tablet:

                                                       

                                                      1. Make a point of buying a no-fault warranty. This will cost extra, but would have paid for itself by now going by what info you've provided. 
                                                      2. Consider a ruggedized device or protective case. 

                                                       

                                                      Either is cheap insurance for a device you use heavily. (wait for it...) You do the math. :smileyhappy: