7 Replies Latest reply on Mar 1, 2012 5:30 PM by regencyreaderCA

    pre-ordered book won't download

      I pre-ordered a book a month or so ago, and it came out today.  I got the email early this morning that it was ready to download and I've tried to sync my library, and it still shows the cover as a pre-order.  I purchased another book since that time today, and it has downloaded and is in my library.  What's the deal?

        • Re: pre-ordered book won't download
          bklvr896

          There seems to be a problem with pre-ordered books.  This has been reported before.  I would search the forums and see if some has reported a solution to it.

          • Re: pre-ordered book won't download

            try to erase and deregister the device and I'm quite sure your book will be downloaded...

              • Re: pre-ordered book won't download
                bklvr896

                Nook_Master wrote:

                try to erase and deregister the device and I'm quite sure your book will be downloaded...


                That may work, but it's an extreme measure you shouldn't have to take.  That's basically the same thing as reformatting your hard drive.  It shouldn't take an erase and deregister to download a pre ordered book.

              • Re: pre-ordered book won't download
                geertm

                acov2184 wrote:

                I pre-ordered a book a month or so ago, and it came out today.  I got the email early this morning that it was ready to download and I've tried to sync my library, and it still shows the cover as a pre-order.  I purchased another book since that time today, and it has downloaded and is in my library.  What's the deal?


                Have you tried to read the book?

                The cover problem was solved in firmware 1.3. The first time you open the book, the cover will be replaced by one without the pre-order banner.

                 

                Otherwise try to archive and than unarchive the book.

                • Re: pre-ordered book won't download

                  Just had this happen to me w/ a book I bought 2 wks ago... after figuring out (via forums) how to archive, that fixed it.

                   

                  What's interesting is that this morning, when it was "available" - my iPhone NOOK app d/l it just fine, but my NC was showing as a pre-order until I archived & de-archived.

                  • Re: pre-ordered book won't download
                    Escape_in_a_book

                    acov2184 wrote:

                    I pre-ordered a book a month or so ago, and it came out today.  I got the email early this morning that it was ready to download and I've tried to sync my library, and it still shows the cover as a pre-order.  I purchased another book since that time today, and it has downloaded and is in my library.  What's the deal?


                    I had the same things happen with a book I pre-ordered. The "pre-order banner" did go away eventually but it took about 2 months.

                    • Re: pre-ordered book won't download
                      regencyreaderCA

                      same thing happened to me, I archived and then unarchived and it downloaded right away.