1 2 First Previous 27 Replies Latest reply on Feb 6, 2014 12:24 PM by bobstro

    defective glowlight screen

      I noticed last night in the middle of my screen when the glowlight is on that there is a tiny rip in one the layers in the screen allowing light to come through.

       

      Anyone else experience this issue?

      There is no damage to the screen.

       

      I guess a call to sustomer service is in order..

       

      Thanks

       

        • 1. Re: defective glowlight screen

          I'm assuming that you're still within the 14 days, and that sounds like a defect. I would call CS and have them send a new one.

          • 2. Re: defective glowlight screen
            If you are close to a B&N store, I would just take it in and get an exchange.
            • 3. Re: defective glowlight screen

              Thanks Nallia I did not know you could do that ..  

               

              Do I need my receipt or can they pull it up on their system ??

              • 4. Re: defective glowlight screen
                keriflur

                robdrob wrote:

                Thanks Nallia I did not know you could do that ..  

                 

                Do I need my receipt or can they pull it up on their system ??


                It's probably a good idea to bring your receipt if you still have it.

                • 5. Re: defective glowlight screen

                  My new Glowlight had the same issue!  I thought I had scratched it but it was under the protective/anti-glare screen & could only be seen when the glowlight was on.  I took it to a B&N store on the 10th, they were completely sold-out of Glowlights so I had to call the 1-800 number to get a UPS label & mail my Nook in.  I have been without my Nook since the 11th.  They were supposed to mail me a new Glowlight but they haven't yet & I assume it's because they're sold-out?  I don't know.  I haven't heard anything from B&N since I called on the 10th - I didn't even get an email from them when they received my Nook via UPS - so I called them yesterday (the 20th) & they said to expect a Nook replacement in 3-7 business days.  Let's hope it's sooner rather than later!  Also I hope the replacement doesn't develop the same issue.  I want to read!  :smileytongue:

                  • 6. Re: defective glowlight screen

                    I also have this problem. If the screen is bumped or banged even in the slightest it develops a scratch that allows extra light to come through and is annoying. I called customer service and they are sending me a replacement nook but I hope I don't keep having this issue even with my replacement.

                    • 7. Re: defective glowlight screen

                      I absolutely love my Nook w/glowlight. It's a fantastic technology.

                       

                      However....

                       

                      I agree with the above posters, there is an issue with the screen quality for sure. My first one had the 'light dot' right in the middle. Took it back to BestBuy, and the 2nd one was great for a couple weeks, and despite me taking very good care of it, another dot started, and in a couple days was pretty annoying. Took it back, 3rd one had a dot right out of the box. Took that back, and am on # 4, which right now, is perfect. BestBuy was cool about the entire thing, and I ended up getting their 2 year replacement plan, so I am covered if it happens down the road, but B&N definately needs to see these threads so they know there is an issue.

                       

                      I keep my nook in a case, and to the best of my knowledge, nothing hit the screen at any time to cause the issue on #2. I may be picky, but if I spend 140$ on something, I really expect it to not have these flaws, and it worries me that down the road, it could randomly appear if I don't keep the thing wrapped in cotton, despite having one of B&N's official cases.

                      • 8. Re: defective glowlight screen

                        ....and Nook # 4 has a defect. Awesome. Small pixel size light dot bleeding through. In an area where I don't even touch that often. I've kept it in the case, made sure not to harm it. I am really bummed out, because I love the glowlight. Part of me wonders if it's dust or something, if not, this is a terribly thought out idea.

                         

                        Not sure what to do. I could just get the Simple Touch at this point, or even a Kindle, which honestly, I don't want to do, I like the Nook design much better.

                         

                        I think I'll email B&N and see what they have to say. I can't keep swapping them out at BB. 

                         

                         

                        • 9. Re: defective glowlight screen

                          # 4 is holding up pretty well. The only spot I can detect is if I turn the light to 100% and look in a totally dark room. That's being a little silly, at the level I keep the light, I can't see it at all.

                           

                          Fingers crossed.

                          • 10. Re: defective glowlight screen

                            Too many problems posted on these screens steered me away from the Glow nook.  I sprang for the 16 GB tablet when they offered the $50 gift card.  Now B and N just lowered the price of the Nook Color.  It looks like the Glow Nook is on its way out.

                            • 11. Re: defective glowlight screen
                              bobstro

                              mamakash wrote:

                              [...]  It looks like the Glow Nook is on its way out.


                              I hope not. Though the color screens are beautiful, they're simply not as good for outdoor reading. The units are also cumbersome compared to the NST, and offer nowhere near the battery life. The NST/NSTG are niche devices that fill a specific need very well. If they get the kinks on the screen technology worked out, I may well pop for one if nothing better has come along to fill that same niche.

                               

                              • 12. Re: defective glowlight screen
                                keriflur

                                mamakash wrote:

                                Too many problems posted on these screens steered me away from the Glow nook.  I sprang for the 16 GB tablet when they offered the $50 gift card.  Now B and N just lowered the price of the Nook Color.  It looks like the Glow Nook is on its way out.


                                I'm not following your logic.  The NSTG is a completely different device from the Color/NT, and AFAIK it's the flagship e-ink nook.  Why do you think the lowering of the tablet nook prices means anything for the e-ink devices?

                                • 13. Re: defective glowlight screen

                                  mamakash wrote:

                                  Too many problems posted on these screens steered me away from the Glow nook. <snip> It looks like the Glow Nook is on its way out.


                                  Strange, Consumer Reports named it the best ereader of 2012, which makes 2 years in a row for the Simple Touch line.  A few complaints on a support forum is not realy indicative of a widespread problem.

                                   

                                  (fun Consumer Reports fact: Kindle Keyboard is ranked higher than their current Kindle Touch line, LOL).

                                  • 14. Re: defective glowlight screen

                                    I like e ink readers, I own a wi fi Kindle keyboard that I bought just as the wi fi only models were on their way out.  But I was always looking for a light source to read under and thought I'd love the Glow Nook.  They are cool, but just not as crisp as the non lighted nooks.  Looking at a price of $139 for the Glow and $169 for the Color would steer me to the Color.  Now, if they managed to get the Glow screen to be equally crisp as the original model I would have bought the Glow Nook.  I guess we'll see what the price does for the lineup.

                                     

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