27 Replies Latest reply on Feb 6, 2014 12:24 PM by bobstro

    defective glowlight screen

      I noticed last night in the middle of my screen when the glowlight is on that there is a tiny rip in one the layers in the screen allowing light to come through.

       

      Anyone else experience this issue?

      There is no damage to the screen.

       

      I guess a call to sustomer service is in order..

       

      Thanks

       

        • Re: defective glowlight screen
          msmoonlite

          I'm assuming that you're still within the 14 days, and that sounds like a defect. I would call CS and have them send a new one.

          • Re: defective glowlight screen
            Nallia
            If you are close to a B&N store, I would just take it in and get an exchange.
            • Re: defective glowlight screen

              My new Glowlight had the same issue!  I thought I had scratched it but it was under the protective/anti-glare screen & could only be seen when the glowlight was on.  I took it to a B&N store on the 10th, they were completely sold-out of Glowlights so I had to call the 1-800 number to get a UPS label & mail my Nook in.  I have been without my Nook since the 11th.  They were supposed to mail me a new Glowlight but they haven't yet & I assume it's because they're sold-out?  I don't know.  I haven't heard anything from B&N since I called on the 10th - I didn't even get an email from them when they received my Nook via UPS - so I called them yesterday (the 20th) & they said to expect a Nook replacement in 3-7 business days.  Let's hope it's sooner rather than later!  Also I hope the replacement doesn't develop the same issue.  I want to read!  :smileytongue:

              • Re: defective glowlight screen

                I also have this problem. If the screen is bumped or banged even in the slightest it develops a scratch that allows extra light to come through and is annoying. I called customer service and they are sending me a replacement nook but I hope I don't keep having this issue even with my replacement.

                • Re: defective glowlight screen

                  I absolutely love my Nook w/glowlight. It's a fantastic technology.

                   

                  However....

                   

                  I agree with the above posters, there is an issue with the screen quality for sure. My first one had the 'light dot' right in the middle. Took it back to BestBuy, and the 2nd one was great for a couple weeks, and despite me taking very good care of it, another dot started, and in a couple days was pretty annoying. Took it back, 3rd one had a dot right out of the box. Took that back, and am on # 4, which right now, is perfect. BestBuy was cool about the entire thing, and I ended up getting their 2 year replacement plan, so I am covered if it happens down the road, but B&N definately needs to see these threads so they know there is an issue.

                   

                  I keep my nook in a case, and to the best of my knowledge, nothing hit the screen at any time to cause the issue on #2. I may be picky, but if I spend 140$ on something, I really expect it to not have these flaws, and it worries me that down the road, it could randomly appear if I don't keep the thing wrapped in cotton, despite having one of B&N's official cases.

                  • Re: defective glowlight screen

                    ....and Nook # 4 has a defect. Awesome. Small pixel size light dot bleeding through. In an area where I don't even touch that often. I've kept it in the case, made sure not to harm it. I am really bummed out, because I love the glowlight. Part of me wonders if it's dust or something, if not, this is a terribly thought out idea.

                     

                    Not sure what to do. I could just get the Simple Touch at this point, or even a Kindle, which honestly, I don't want to do, I like the Nook design much better.

                     

                    I think I'll email B&N and see what they have to say. I can't keep swapping them out at BB. 

                     

                     

                    • Re: defective glowlight screen

                      # 4 is holding up pretty well. The only spot I can detect is if I turn the light to 100% and look in a totally dark room. That's being a little silly, at the level I keep the light, I can't see it at all.

                       

                      Fingers crossed.

                      • Re: defective glowlight screen
                        mamakash

                        Too many problems posted on these screens steered me away from the Glow nook.  I sprang for the 16 GB tablet when they offered the $50 gift card.  Now B and N just lowered the price of the Nook Color.  It looks like the Glow Nook is on its way out.

                          • Re: defective glowlight screen
                            bobstro

                            mamakash wrote:

                            [...]  It looks like the Glow Nook is on its way out.


                            I hope not. Though the color screens are beautiful, they're simply not as good for outdoor reading. The units are also cumbersome compared to the NST, and offer nowhere near the battery life. The NST/NSTG are niche devices that fill a specific need very well. If they get the kinks on the screen technology worked out, I may well pop for one if nothing better has come along to fill that same niche.

                             

                            • Re: defective glowlight screen
                              keriflur

                              mamakash wrote:

                              Too many problems posted on these screens steered me away from the Glow nook.  I sprang for the 16 GB tablet when they offered the $50 gift card.  Now B and N just lowered the price of the Nook Color.  It looks like the Glow Nook is on its way out.


                              I'm not following your logic.  The NSTG is a completely different device from the Color/NT, and AFAIK it's the flagship e-ink nook.  Why do you think the lowering of the tablet nook prices means anything for the e-ink devices?

                                • Re: defective glowlight screen
                                  mamakash

                                  I like e ink readers, I own a wi fi Kindle keyboard that I bought just as the wi fi only models were on their way out.  But I was always looking for a light source to read under and thought I'd love the Glow Nook.  They are cool, but just not as crisp as the non lighted nooks.  Looking at a price of $139 for the Glow and $169 for the Color would steer me to the Color.  Now, if they managed to get the Glow screen to be equally crisp as the original model I would have bought the Glow Nook.  I guess we'll see what the price does for the lineup.

                                   

                                    • Re: defective glowlight screen

                                      I've got an ipad3 and I prefer to do all my reading on my NSTG.

                                        • Re: defective glowlight screen
                                          skinny12

                                          I just went to my local Barnes and Noble store and played around on the ST Glow unit on display. Very nice unit. I turned on the light and did not see any "holes" in the screen. I figured if their display model doesn't have any issues after being handled who knows how many times, then the device should be pretty solid.

                                           

                                          The only thing that I noticed was that the memory says 750 mb of 750 mb available. My 1st edition has 2 gigs as well but a lot more available space. Almost double. The internal memory shows 1.3 GB of space. Why is there such a difference in amount of available space?

                                    • Re: defective glowlight screen
                                      Schwa

                                      mamakash wrote:

                                      Too many problems posted on these screens steered me away from the Glow nook. <snip> It looks like the Glow Nook is on its way out.


                                      Strange, Consumer Reports named it the best ereader of 2012, which makes 2 years in a row for the Simple Touch line.  A few complaints on a support forum is not realy indicative of a widespread problem.

                                       

                                      (fun Consumer Reports fact: Kindle Keyboard is ranked higher than their current Kindle Touch line, LOL).

                                    • Re: defective glowlight screen

                                      Mine cracked with no abuse at all in just 40 days of very light use. This product should have NEVER been released.  I am very upset that I purchased this product.  From the information I have found on other forums if it hasn't happened to yours yet, it will.  Then what? One replacement maybe and your on your own with no glowlight!  I feel like I just made a donation to B&N. What a shame!

                                        • Re: defective glowlight screen
                                          roustabout

                                          My experience:  I've seen a total of 4 NSTGs in my orbit.  I preordered two, and returned one not becuase of a hot spot but because the screen was unevenly lit to a point where it was distracting.  (The return was accepted without question.)  My gf bought one a couple of weeks ago for her son, partly because up until then he'd been using hers quite a bit.  . 

                                           

                                          She has a very active 40 pound puppy who I'm always concerned will step on a screen one day, and probably has by now.  Her son is careful but not that careful with electronics. 

                                           

                                          I am careful but have a tendency to tinker;  the first two weeks of an android device's life in my hands it's used quite a bit and, in the case of the NSTG, has the hard buttons and screen worked as I set up root on the device, tinker with internal settings - and was, initially, not aware of the hotspot reports. 

                                           

                                          I didn't have a cover for mine until this week, so it traveled in my coat pocket a fair amount unprotected during the first four weeks.  (I started being much more careful once I'd read the reports of screen problems.) 

                                           

                                          So far, none of the devices have developed hotspots. 

                                           

                                          My impression on the hotpsot issue is that some are caused by the screen not being properly glued down in the first place and others are caused by the screen getting poked or jarred.  The former units are failing early, are being replaced, and the folks who assemble them seem to be getting better at applying the screens.

                                           

                                          On the whole, the NSTG is a touchier unit to assemble than the NST or NC/NT lines - the screen ehielding needs to be done just so, and the lights need to be placed just so.  Neither applies to the NST and the NC/NT illumination is via LCD assembly before the panels arrive at BN's assembly line and get QC'ed by manufacturer of the panels. 

                                           

                                          I'd expect most units to develop the assembly-related hotspot or uneven lighting issues pretty early in their lives - but that said, I did buy the extended warranty for my NSTG. 

                                        • Re: defective glowlight screen

                                          I'm on my second light hole screen and I DO find the light hole very distracting!

                                           

                                          When I get my next replacement I'm going E-bay it and try a Kindle Paperwhite.

                                           

                                          Love the ST Glow but it is obviously not ready for prime time.

                                          • Re: defective glowlight screen
                                            i bought a nook st with glowlight on 10/12/12 and tonight (11/2/12) it had a slit that the light shines through brightly. i'll be calling customer service and hopefully this will be replaced.

                                            i like my nook (i've bought all 3 generations of it), but it needs to work.
                                            • Re: defective glowlight screen

                                              I purchased mine from BB 5 days ago and the day after I opened it I noticed a small tear letting light through. Since it was in the corner I figured I'd let it slide but just now while I'm sitting here at work reading I simply put down the Nook, walked over to the fridge, nuked my lunch for 2 minutes, and upon resituating myself I turn the Nook back on and guess what? Another small tear right in the middle of the screen!! It cracked all by itself in the span of about 3 minutes. I do not use the touch screen on this, only the side buttons. Matter of fact, I'm still reading the same book so I haven't navigated out of the book to look around at the UI much (not much to look at I suppose). This thing is a big POS and I saw these tears on the display model at BB. I remarked to my wife while looking at it "look, someone must have hit this with a key or something". Little did I know they CRACK ON THEIR OWN.

                                              Buyer beware on this little pile of garbage. It's getting returned on my next day off and I'm buying the Kindle. BN totally screwed us all on this dandy of an instrument.

                                              • Re: defective glowlight screen

                                                I had the problem, and they sent me a replacement; however, the replacement has developed the same problem in the same spot!  Now they won't replace this one since the warranty period has passed, but why is that relevant, since it is clearly a manufacturer's defect!  I am so frustrated, I refused to pay an additional $55 for another pre-owned Nook, since the defect has not been corrected.

                                                 

                                                I have been a B&N member for years, purchasing all my professional books, gifts, etc from them.  They have lost a customer, now.....I am downloading the Kindle app for my IPad.

                                                  • Re: defective glowlight screen
                                                    bobstro

                                                    If you've been a regular B&N customer (bought ebooks from them), going with the Amazon app won't give you access to titles you've already purchased. I'd go with a reader capable of handling B&N's epub format.

                                                     

                                                    Most warranties against manufacturer defects have a time limit. B&N is not unique in this regard.