5 Replies Latest reply on May 7, 2014 2:35 AM by mhrhayw22a

    Netflix Connectivity Issue

      I have been having an issue with my netflix lately where it won't connect. The loading screen will come up, then a screen that says netflix is trying to connect to available network. It shows two options: connect or exit, when you click connect it never connects it just continues the cycle & exiting closes the app. I've tried deleting the app & reinstalling it several times. It was working fine for weeks, but now it just stopped, any advice?
        • Re: Netflix Connectivity Issue
          petesnook

          Have you tried powering off the NC?  Hold down the power button until the screen goes black.  Then repower back on.  This frequentlyt fixes many unusual problems.

          • Re: Netflix Connectivity Issue
            daenas

            Purple_Wolf wrote:
            I have been having an issue with my netflix lately where it won't connect. The loading screen will come up, then a screen that says netflix is trying to connect to available network. It shows two options: connect or exit, when you click connect it never connects it just continues the cycle & exiting closes the app. I've tried deleting the app & reinstalling it several times. It was working fine for weeks, but now it just stopped, any advice?

            Just had to check my Netflix-just in case as apps have a way of changing from Nook Color and Tablet to Tablet only.  Anyways, mine is working (whew).  Perhaps your NC isn't logged in at the "More" tab top upper right of the screen?  I know I had to log in there so me NC was able to see my Netflix acct.

            • Re: Netflix Connectivity Issue
              geatdanemomDT

                Make sure you turn on wifi before you open neflix.


               

              • Re: Netflix Connectivity Issue

                try to reset the nook and your router but first go to wireless and forget your network then power off the nook and the router for 30 secs and connect again to your network

                • Re: Netflix Connectivity Issue
                  mhrhayw22a

                  I have the same issue. Called B&N support, they had me try a soft reset, then had me deregister and reregister, no change except I lost all my data and a lot of time. B&N Support says it's a Netflix issue.

                   

                  I receive message that 'Not able to connect to Netflix service, Please try again later (-3)'

                   

                  However I can connect to Netflix on my laptop and using Playon Mobile via the Nook I can connect to Netflix. 

                   

                  Frustrating. Wish I had gone with a generic more open device.