26 Replies Latest reply on Aug 25, 2013 3:26 PM by msshoregirl

    Nook Color powering off

      My NC is turning off on it's own. I started experiencing this last night. While adding books to my homepage the message appeared turn completely off, I chose cancel and it still powered off. I have only had my Nook Color since Christmas. Today while reading a book it powered off several times. I called the store and spoke to a Nook rep and he said he's never heard of this problem. Bas anyone else had this problem?
        • Re: Nook Color powering off

          Are you rooted? I've heard of people getting random reboots on rooted NCs.

          • Re: Nook Color powering off

            Mine has done it twice over the last few days.  I am not rooted.  It's frustrating when it happens because I am usually reading a book!

            • Re: Nook Color powering off
              SkipperT

              Experienced this last night for the first time:  At the end of a crossword the thing totally shut down and re-booted.  Was displaying a new puzzle when it came back on.  Oh well - whatever works!

              • Re: Nook Color powering off

                Mine is doing it every 2 minutes if I'm plugged in. I can't charge it. I just bought it and it's out of the box new. No root or anything. I might return mine and just wait for them to work out the bugs. It's already crashed a dozen times while trying to open a book, download another one, and won't work for more than a minute on reading a kids book.  I can't even download the newer firmware of V1.1 because it shutsdown every minute if plugged into my PC. 

                  • Re: Nook Color powering off

                    Ca_Nook wrote:

                    Mine is doing it every 2 minutes if I'm plugged in. I can't charge it. I just bought it and it's out of the box new. No root or anything. I might return mine and just wait for them to work out the bugs. It's already crashed a dozen times while trying to open a book, download another one, and won't work for more than a minute on reading a kids book.  I can't even download the newer firmware of V1.1 because it shutsdown every minute if plugged into my PC. 


                    Just get them to replace it under warranty.   That is NOT normal behavior.   I've had my NC from the beginning and it has NEVER done that.

                     

                     

                      • Re: Nook Color powering off

                        My husband brought mine to the store and the rep informed if it continues to do the same thing, return it.  On Saturday night I thought it was working fine and it began to power off.  On Sunday, I returned to the store and spoke with a rep on the phone who advised me a new one would be shipped out the following day and I could return the old one.  I was thinking maybe it had a virus or something and that was the problem but I spoke with another rep who advised me there was no way it could have a virus. 

                    • Re: Nook Color powering off

                      I was hoping this was not going to be a problem for me; but alas, last night I was just finishing a game of Sudoku, when my screen went completely blank. It is not "rooted". I completely lost my game, and it took a few seconds before it reloaded "my reading now page". I'm beginning to think there is more to this issue and B&N will need to address it quite quickly.

                      • Re: Nook Color powering off

                        I had this problem with my Nook color. I had one of the first ones on Nov. 16, 2010. Took it back to my BN store. They worked with me in store trying to find the cause. Finally, it was determined that the power cord/charger wasn't connecting correctly to the device. The internal pins on the device had bent. I never thought this was the problem because the battery life display always read 100% charged. At one point, the device completely froze and had to be soft booted. BN gave me a new one-on the spot. I have not had a problem since. I love my Nookcolor! 

                        • Re: Nook Color powering off

                          I've had my nook since Christmas also and about two weeks ago that started happening to me. Eventually it just froze completely.   I called 1-800-the book and they sent me a new one via UPS in two days.  In the meantime, my son just held down the on/off button and the home button for a while on the old one and it unlocked and was working well (but I had to send it back when I received the new one in the mail).   

                          • Re: Nook Color powering off

                            Over the past two weeks my non-rooted Nook Color has begun to randomly power down on its own.  At first I thought it was due to low battery conditions but evern with a full or nearly full charge it will randon pop up the "Do you want to power down" dialog box.  Sometimes when I select "Cancel" it will resume normal operation, other times when I select "Cancel" it will power down anyway.  Other times it will power down without opening the dialog box.  Frustrating.  I bought it at Christmas so I am not sure that B&N store will allow an exchange.

                              • Re: Nook Color powering off
                                Mine powered off on its own a couple of days ago while doing a crossword puzzle. When turned back on, it had erased 3 answers I'd already entered before it turned off. It was not plugged in when it happened, so I wouldn't think it's a charger issue for mine. Hasn't happened again so far. I got my nc the end of Nov but didn't start using it until Christmas.
                                  • Re: Nook Color powering off
                                    Doreenpv

                                    This was happening to my hubby's device so he called CS and they ran him through several steps then finally said...we are shipping you out a new device. It was here within 5 days and he immediately shipped his back.

                                     

                                    The warranty on his original device, which was the paid extended 2 yr warranty, was transferred to the new device.

                                  • Re: Nook Color powering off

                                    I have the same problem with my Nook Color. Have had it since Christmas and it is non-rooted.  Like you mention if you light brush the power button it shuts off.  This just started happening.  At first I thought maybe it was shutting down due to a low battery, but the problem persists even after being fully charged.  Now it has begun freezing.  Yesterday it froze twice on me, it becomes stuck on a page and becomes unresponsive.  The page will not turn forward or backwards, no response to the menu button.  Plugged in the power cord and it didn't register it was charging finally held down the power button to turn on and off to see if this would correct the problem.  Then it went crazy and powered on and off about 10 times.  I have not dropped it, wet it, etc.  Wonder what the deal is.  I'm going to Barnes and Nobles store to sort out.  Please let me know what happened when you went with yours.

                                  • Re: Nook Color powering off

                                    Mine does the same thing.  I called 1-800-thebook.  He was very helpful.

                                    • Re: Nook Color powering off

                                      I am so glad to see that other people are having this issue! I thought it was just me.

                                       

                                      My nook color is not rooted. Mine started turning off on its own a few months ago. Once it shuts off, it takes a few times of pressing the on/off switch to completely boot back up. I thought that maybe the 1.2 software update would fix my issue. Sadly, even after the update, it would still either just shut off, or ask me if I want to power off. Even if I choose "cancel" it would still shut down. When I would try to power it back on, I would not even get the the nook color splash screen before it would shut back off. After going through this about 3 times, it would finally boot all the way up. Sometimes I am just holding it while reading when it shuts off. Other times, it is when I lightly place it on a table or other flat surface. Battery life had nothing to do with it, since sometimes it was fully charged when it shut off. Yesterday, when it powered back on, it told me that it was resetting to the default, which means it is now back to the factory default software and set up. I am calling the customer service number when I get home tonight.

                                        • Re: Nook Color powering off

                                          I have been having the same problem with my nook powering off and re-booting endlessly.  I thought it was some kind of problem with the new updates that would eventually work itself out.  Yesterday when I turned it on it had gone to its default settings and I lost everything on it.  I had to start from scratch again and re-install the updates.  I called support and explained what was happening to my nook and he had never heard of anyone having this issue.  He talked me thru the installation of the new updates (which I already knew, had done it once already) and that's it.  I got no explanation as to what was causing the problem or why.  If it persists, I'm going to the B&N store.

                                        • Re: Nook Color powering off
                                          I hope this helps! I also have had all the same problems with my NC. I am not rooted. It was driving me crazy tonight shutting itself off, not powering back on, freezing over and over again. I finally took my sd card out and now it is working perfectly on and off the net, plugged in or not. Hope it last.
                                          • Re: Nook Color powering off

                                            I have been having the same problem but it has never given me an option on if I wanted to power off or not. It just turns off and holding the power button doesn't turn it back on unless I try at least 3-4 times. It will power back on on it's own most of the time if I just leave it alone once it shuts down but that takes a few minutes. It makes no difference if I'm on the internet, playing a game, or reading. It only started doing this after I installed the update, so I thought it could be an update bug that needs to be worked out. I'm getting very annoyed with this but don't want to lose everything I have on my NC so am reluctant to return for replacement.

                                              • Re: Nook Color powering off

                                                Same problem with mine - powering off on it's own. Installed the update at BN store, and downloaded Angry Birds game. Then the issues started. it constantly turns itself off whether reading a book, online, or playing a game. Yesterday it rebooted on its own, and the original new owner screen came up.I had to re-register, download the new version myself tonight. The angry birds game is on my shelf with books, and not with apps. My only option is to click "read" by it, and then it says the format can not be read.....frustrating! Anyone know how to reinstall a game?

                                                  • Re: Nook Color powering off
                                                    roustabout

                                                    I wouldn't look for a fix if this was happening to you, I'd have BN replace the Nook.

                                                     

                                                    The following is pure speculation

                                                     

                                                    I think we're seeing descriptions of two different failures here, I think they're both hardware failures, and I don't think either is user-serviceable.

                                                     

                                                    One, at the power switch. 

                                                     

                                                    Two, at the leads from the battery.

                                                     

                                                    The power switch and power contacts have been reported as flaky in a few posts I've seen.  And I'm not happy with the quality of that bit of the case assembly.  It's plastic on plastic, held in place by plastic, and you can feel the power button rock in and out at rest. 

                                                     

                                                    I think the folks who are reporting that the dialog pops up on screen saying "do you want to power down?" and then having the device power down on its own are seeing a problem with the switch contacts.  They're getting a bogus press. 

                                                     

                                                    The battery to device connection and the power button connection could either (or both) be responsible for the abrupt, no-warning, shutdown and restart. 

                                                     

                                                    I'm suspcious of a separate battery lead problem one, from the instant shutdown behavior, and two, because I've pulled apart the nook and had a poke around recently.  The leads for the battery, the headphones/volume and the power switch are all of a type I've not seen before:  they are pushed into place from above rather than being slid into place.  Then, between those three connectors and the back cover of the Nook Color, three foam rubber pads are set down on top of the connectors. 

                                                     

                                                    After taking the back off, it seemed that the goal was to provide resistance to the connectors popping out of place.

                                                     

                                                    Yes, that's really what it looked like.

                                                     

                                                    http://www.zdnet.com/photos/nookcolor-teardown/487636?seq=23&tag=photo-frame;get-photo-roto

                                                     

                                                    There are two problems:  First, in a high-humdity environment, the pads reduce airflow and may enhance corrosion along the connections under them, which would lead to flaky audio, and possibly the battery even connecting/disconnecting or charging erratically.  Second, because the connections are basically pressed together rather than slotted in, if the foam gets misaligned or weakens with age, the contacts could simply begin working their way free of one another and the connections would start getting flaky. 

                                                     

                                                    If those battery or power contacts were working free - hidden behind the back cover - you would see a properly charged NC begin to lose power and spontaneously restart. 

                                                     

                                                    It does sound  like BN is good about replacing the NC when it does this, which is good. 

                                                     

                                                    So, as I said, I wouldn't look for a fix if this was happening to you, I'd have BN replace the Nook.

                                                     

                                                    (Yes, Sam I realize the syntax there doesn't actually apply to me since I've posted what translates as "hey, everybody, my warranty's void" plenty within earshot. :smileyhappy:  I'd tear apart the bad one and start making measurements to see if I couldn't improve the speaker and test my theory about conductivity in battery leads.) 

                                                • Re: Nook Color powering off
                                                  bb62

                                                  My Nook just started this last night. I can't get it to stay on.  I tried downloading the latest software version today and it's still doing the same things. My Nook is about 6 months old. Would love to know how to fix this.